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  • [Question] Site monitoring by Disney suits

    Do you think Micechat is monitored by Disney suits and some post responded to,by their ghost poster's?
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  • #2
    Re: Site monitoring by Disney suits

    I would guess they have people in Research and Marketing that look at sites like this, but I'd be interested to know if the executives ever take a peak. It's a good possibility with a site like this because it's extremely popular.
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    • #4
      Re: Site monitoring by Disney suits

      I don't know if they care about consumer opinions posted here, but from an HR standpoint - from what I understand, they do look at these boards and others.

      It's the chief reason that posters are asked not to name Cast Members or post photos of them, and it's also the reason we caution CMs who post here to be very vague and avoid giving out any information that could identify them personally. It could risk their job.

      And that's not only true for Disney; it's a good rule of thumb to avoid talking publicly about your employer online, because people HAVE been fired from what they've written online.
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      • #5
        Re: Site monitoring by Disney suits

        Originally posted by Malina View Post

        It's the chief reason that posters are asked not to name Cast Members or post photos of them, .
        Where is this called out? I've named and praised CMs in my TRs, and there's even pics.
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        • #6
          Re: Site monitoring by Disney suits

          No, it takes more than a village to raze a theme park.

          Raze is most often used to refer to knocking buildings down for construction projects, but it can also describe tearing down other objects. You can raze the sand dunes in order to make the beach perfectly flat. Raze comes from the word rasen, meaning "to scrape or erase," and it sounds similar to the word erase, which can help you remember its meaning. If you raze something, in a way it has been erased — it no longer exists in its previous form.

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          • #7
            Re: Site monitoring by Disney suits

            I doubt the suits look at sites like this - they have underlings to do that for them.





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            • #8
              Re: Site monitoring by Disney suits

              Originally posted by whoever View Post
              Where is this called out? I've named and praised CMs in my TRs, and there's even pics.
              If you look on any thread about CMs it's one of the first things that is said. And in the past when people have named CMs they've been reminded not to do so by the mods. As far as I know, the only CM it's okay to name is Maynard because everyone knows him.

              If you look in this thread, one of the mods (penguinsoda) confirms this in post #6.

              http://micechat.com/forums/disneylan...miliar-cm.html
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              • #9
                Re: Site monitoring by Disney suits

                Although not the executives, Marketing and research absolutely does look at sites like MC. It's pretty standard for social media departments to research what the fans are saying. I had to do this myself in a past job.

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                • #10
                  Re: Site monitoring by Disney suits

                  If you personally know a CM or they agree to be photographed with you or by you when asked, etc, names are generally fine, as is talking about excellent service by a CM in general terms (a very friendly tram driver, person working an ODV cart who was helpful, entertaining Jungle Cruise skipper, etc).

                  It's an 'unofficial' practice more or less that we are careful about CM's being named or pictured without some level of knowledge on their part - just to err on the side of caution, as Disney is known to be strict about social media postings that negatively portray working at the parks or revealing 'too much'. We do not wish to inadvertently get any CM into trouble by accident, i.e., a member talking about them in detail in a critiquing (or even positive!) manner but accidentally revealing too much about working location or actions taken by a particular CM with descriptors enough so that management could identify the person in question.
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                  • #11
                    Re: Site monitoring by Disney suits

                    As mentioned just about all large companies keep an eye on what is said about them on social media these days....not necessarily by the "suits" but by marketing and PR related departments.

                    That being said I have no doubt that Disney takes what is posted by "fanboys" on a site like this with a grain of salt as they know it rarely reflects the feelings of the general public.

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                    • #12
                      Re: Site monitoring by Disney suits

                      Oh I absolutely think R & D monitors fan sites. Especially during periods of 'media attention', like the rent-a-GAC fiasco.

                      I've also seen a few threads &/or comments within threads that sounded (to me, at least) suspiciously like someone 'fishing' (as opposed to 'phishing') for opinions on potential ideas or for public opinion on potential responses to situations in the parks. It made me wonder if it was some Disney R & D person posting to see what Disney fans might think or react to something.
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                      • #13
                        Re: Site monitoring by Disney suits

                        Originally posted by RegionsBeyond View Post
                        If you personally know a CM or they agree to be photographed with you or by you when asked, etc, names are generally fine, as is talking about excellent service by a CM in general terms (a very friendly tram driver, person working an ODV cart who was helpful, entertaining Jungle Cruise skipper, etc).

                        It's an 'unofficial' practice more or less that we are careful about CM's being named or pictured without some level of knowledge on their part - just to err on the side of caution, as Disney is known to be strict about social media postings that negatively portray working at the parks or revealing 'too much'. We do not wish to inadvertently get any CM into trouble by accident, i.e., a member talking about them in detail in a critiquing (or even positive!) manner but accidentally revealing too much about working location or actions taken by a particular CM with descriptors enough so that management could identify the person in question.
                        Interesting... I'll bear that in mind for future TRs. I had nothing but praise for them.
                        Matt's September, 2015 Solo after the Safari Sunrise Trip Report
                        World Famous Jungle Cruise Safari Sunrise Premium Experience Trip Report
                        My February, 2015 Dapper Day Trip Report
                        My October, 2014 Family Vacation with Mickey's Halloween Party
                        My September, 2014 Dapper Day Trip Report
                        My August, 2014 Solo Trip Report - 1901/C33 Jazz Club
                        My June, 2014 Solo Trip Report
                        My February, 2014 Dapper Day Trip Report
                        My Epic May, 2013 Trip Report
                        My October, 2011 Trip Report
                        My October, 2010 Trip Report

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                        • #14
                          Re: Site monitoring by Disney suits

                          I'm sure Disney social media does.

                          As far as CMs, all companies have a policy saying you can be fired for using social media to say negative things about them, unless of course they can't prove it's you. I think it started with a flight attendant who had a blog or something criticizing the airline. She got fired. I think she was either using her real name, or not hiding the fact she was on there.

                          This was like 10 years ago when social media was taking off.

                          A bad screen name here would be : "Andy_smith_space_mountain_cm_at_disnyland1"

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                          • #15
                            Re: Site monitoring by Disney suits

                            They clearly don't. And if they do they skim through them then forget everything they read a minute afterwards. They couldn't care less as every MiceChatter's opinion heard would mean 40$ less a day in their cash machines.

                            If their marketing research and development people looked at sites like MiceAge, Pooh would have never replaced Mr Toad in WDW or The Country Bears in DL, "Disney Parks", as a merged brand wouldnt have ever been thought of, Avatarland wouldnt have happened, the recent Club 33 expansion would have been unimagineable, merchandise would still be land, even attraction exclusive, etc etc etc etc etc etc. Long story short, if they did, they would be guided by and act based on what Disney fans actually like, want and expect, and it would be reflected on the parks.

                            I am 300% sure Disney's marketing research respondents are suburban moms at Walmart.
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