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  • Smile Police

    I found this paragraph in a 'Grumpy Old Men' article in Saturday's British Daily Mail.

    I can't stand the Smile Police at Disneyland. You can't go anywhere without a staff member asking "How are you today, sir?" If I said "I've got a terminal illness" they'd still smile and say "Great!" Its all so phoney and insincere. Mind, I can't help feeling sorry for Disney employees because half of them probably have their own problems and they're bleeding inside trying to deal with them, while being relentlessly cheerful on the outside.
    Robson Green, Actor

    Controversial! :devil:

    Do ever-cheerful cast members annoy any of you? I know its their job to constantly be happy - they are putting on a show - but doesn't it ever get on guests' nerves?
    BACKPACKING REALNESS

    DISNEY TRIPS
    October 2000 - Walt Disney World Resort
    October 2001 - Walt Disney World Resort
    April 2002 - Disneyland Resort Paris
    October 2003 - Walt Disney World Resort
    October 2004 - Walt Disney World Resort
    October 2005 - Walt Disney World Resort
    October 2007 - Walt Disney World Resort
    December 2008 - Walt Disney World Resort
    July 2009 - Disneyland Resort Paris
    July 2011 - Disneyland Resort California
    July 2012-13 - UK Cultural Representative Cast Member at Epcot
    February 2013 - Disneyland Resort California
    February 2013 -Tokyo Disney Resort

    (VERY OLD!)
    TRIP REPORTS


  • #2
    I've only ever been annoyed by one nauseatingly sweet cast member- an Alice with a voice in a painful octave and a smile so large it looked grotesque. Really though, cast members are supposed to be cheerful. If I wanted a ride operator to grunt at me I could go to Six Flags.

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    • #3
      Speedway=A Clown...enough said.

      Comment


      • #4
        yeah....but only when it obvious they are being fake...some are or seem to be genuniuely happy and those are the ones that can really make a difference in somenones day......most of the tome I see unsmiling ones who just go through the motions of their job...or are to busy talking to other CM's to notice the guests....

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        • #5
          In the world we live in, it's refreshing to experience the Disney atmosphere. Granted not all cast members are annoyingly polite, but when I go to Disneyland I expect to be treated as a "guest". I don't mind it one bit.



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          • #6
            Suredupdane

            Suredupdane is right. speedway=a BIG CLOWN enough said.

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            • #7
              Um, yeah? Is there something I'm missing here?
              BACKPACKING REALNESS

              DISNEY TRIPS
              October 2000 - Walt Disney World Resort
              October 2001 - Walt Disney World Resort
              April 2002 - Disneyland Resort Paris
              October 2003 - Walt Disney World Resort
              October 2004 - Walt Disney World Resort
              October 2005 - Walt Disney World Resort
              October 2007 - Walt Disney World Resort
              December 2008 - Walt Disney World Resort
              July 2009 - Disneyland Resort Paris
              July 2011 - Disneyland Resort California
              July 2012-13 - UK Cultural Representative Cast Member at Epcot
              February 2013 - Disneyland Resort California
              February 2013 -Tokyo Disney Resort

              (VERY OLD!)
              TRIP REPORTS

              Comment


              • #8
                Originally posted by CrazyDreamer
                I've only ever been annoyed by one nauseatingly sweet cast member- an Alice with a voice in a painful octave and a smile so large it looked grotesque. Really though, cast members are supposed to be cheerful. If I wanted a ride operator to grunt at me I could go to Six Flags.
                I experienced an obnoxious cm on Alice too last weekend. Wonder if it was the same cm. But, I supposed I would rather have the cm be obnoxiously friendly than not.
                Marge: Barnacle Bill's Home Pregnancy Test? Homer, shouldn't we have gone with a better-known brand?
                Homer: But Marge, this one came with a corn-cob pipe!
                Marge: [reading from the test box] "Ahoy, Maties! If the water turns blue, a baby for you! If purple ye see, no baby thar be!"
                Homer: So, which is it? Blue or purple?
                Marge: Pink.
                Homer: D'oh!
                Marge: "If ye test should fail, to a doctor set sail!"

                Comment


                • #9
                  Originally posted by Cuzco-topia
                  ...But, I supposed I would rather have the cm be obnoxiously friendly than not.
                  Everytime I go to DL, I run into a CM who is a little over friendly, but I look at that as one out of the ???# of CMs that I would run into over the day.

                  I over heard a CM at innoventions using the SAME EXACT speil over and over while we were waiting to get in. If they wanted a happy robot to run the ride they could have made one.
                  "He gets around you know he knows all the pretty girls." ~ Walt Disney

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                  • #10
                    Originally posted by Speedway
                    Mind, I can't help feeling sorry for Disney employees because half of them probably have their own problems and they're bleeding inside trying to deal with them, while being relentlessly cheerful on the outside.
                    So, are the Cast Members supposed to take out their problems on guests then? This is a weird quote. We all have problems and smile at times.

                    I would rather interact with an overly cheerful CM than deal with one with attitude who's venting on me because of a personal issue. Either way, if I'm going to have a good time @ DL, I will.

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                    • #11
                      I'd rather that they fake being nice than be real and grumpy.
                      MiceChat 101: Be NICE! If you don't play well with others, you are in the wrong sandbox.

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                      • #12
                        Originally posted by CrazyDreamer
                        If I wanted a ride operator to grunt at me I could go to Six Flags.
                        HA, HA! Or Knotts, for that matter!

                        I believe that having friendly workers is really one of the things that sets Disney apart from other places.
                        "I could never convince the financiers that Disneyland was feasible because dreams offer too little collateral"

                        --Walt Disney

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                        • #13
                          Why would I want to go to Disneyland if I needed someone to unload all of their personal problems on me?

                          I agree with the notion that you go to Disneyland to escape all of that.

                          Curmudgeons need not waste the time.
                          "Say, uh, ever hear of the devil's paint pots? Real mystery of the desert. Bubblin' pots of mud in all kinds of colors."

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                          • #14
                            It's still called the "happiest place on earth", right?
                            Marge: Barnacle Bill's Home Pregnancy Test? Homer, shouldn't we have gone with a better-known brand?
                            Homer: But Marge, this one came with a corn-cob pipe!
                            Marge: [reading from the test box] "Ahoy, Maties! If the water turns blue, a baby for you! If purple ye see, no baby thar be!"
                            Homer: So, which is it? Blue or purple?
                            Marge: Pink.
                            Homer: D'oh!
                            Marge: "If ye test should fail, to a doctor set sail!"

                            Comment


                            • #15
                              Maybe he doesn't get that whole "Happiest Place on Earth" thing. Many companies and government agencies (with the exception of the DMV apparently) are being trained to pick up on little things like that to better the customer experience. I don't mind.

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