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  • Worst customer service ever.

    The award goes to T-Mobile.

    I've been trying to get a replacement Sidekick II phone for the past 3 weeks. Mine got a black mark on the screen (not caused by me) and that's all fine because I have insurance and as stated in my contract I can get a replacement. So they sent me a package that was supposed to be my replacement phone and ended up being an ear peice, just a goof right? Well I called them and told them and ended up being called a liar and being told I already had my replacement and to stop calling. Um.. I got an earpeice.. not a phone. I have to pay my bill next week on a phone I won't have used in a month. I need a phone I'm a busy kid and relying on payphones isn't great you know, but I don't have the money to shell out for a new phone when I wasted money on insurance for a case like this. I'm utterly lost on what to do now.

  • #2
    Re: Worst customer service ever.

    Yah I can see where you would be ear-atated. .

    Seriously though, I would take the phone down to your local T-mobile store and show them the phone. If they still refuse then talk to the manager. If that doesn't work, threaten to go to the media and tell them that you will be seeking legal council.
    Growing older is manditory
    Growing up is however, optional

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    • #3
      Re: Worst customer service ever.

      Call again. Sometimes it's as simple as talking to the right person.
      �In a world filled with hate, we must still dare to hope. In a world filled with anger, we must still dare to comfort. In a world filled with despair, we must still dare to dream. And in a world filled with distrust, we must still dare to believe.� -Michael Jackson


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      • #4
        Re: Worst customer service ever.

        Originally posted by TinkPink View Post
        Call again. Sometimes it's as simple as talking to the right person.
        Exactly, I work for Cingular and sometimes that works, just hang up and call again.
        -Jack :geek:
        Doc Brown had 2 Deloreans!

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        • #5
          Re: Worst customer service ever.

          and keep your cool! people on the other line hate to deal with angry people. its best to keep your cool and try not to get angry. I hope it works out hon, I have dealt with this issue before. if the phone issue does not work, go see them some times being there in person works way better

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          • #6
            Re: Worst customer service ever.

            Insurance doesn't mean that you just get a new phone free and clear. Most times you still have to pay a co-pay. I had the insurance with Cingular, and was told I had to pay 50 bucks on top of that when my phone was damaged.


            No need to get angry, just take it in and talk to them at one of the store fronts.

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            • #7
              Re: Worst customer service ever.

              I hear they have cheap phones in Tijuana
              What an idiot....

              Yeah, I do that Twitter thing.

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              • #8
                Re: Worst customer service ever.

                I agree with what has been said before. Call again or do to the local t-mobile store, but be calm. If you are calm and rational then they will be too.

                I hope everything gets resolved for you!!!
                Press today is so concerned with cool vs. not cool that they're starting to forget good vs. bad. I'm not sure I'll ever be "cool", but I will always tirelessly strive to be "great". - Josh Groban

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                • #9
                  Re: Worst customer service ever.

                  Originally posted by Tui View Post
                  I hear they have cheap phones in Tijuana
                  Most everything is cheaper down there. Even the donkey shows.
                  Growing older is manditory
                  Growing up is however, optional

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                  • #10
                    Re: Worst customer service ever.

                    MEXICAN DONKEY SHOW!!!

                    :lmao:

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                    • #11
                      Re: Worst customer service ever.

                      Hopefully the phone is set on vibr....never mind.
                      What an idiot....

                      Yeah, I do that Twitter thing.

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                      • #12
                        Re: Worst customer service ever.

                        I've talked to several people. I've gone to the store but they say I have to talk to the company through the phone because it's a Sidekick and not a regular phone. But tomorrow I'm going back to the store and having them talk to insurance because I'm gettin' nowhere with talking to them.

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                        • #13
                          Re: Worst customer service ever.

                          We have had similar problems with T-Mobile. Soon as our contract is up, we WILL be switching. (not that the others are much better.)

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                          • #14
                            Re: Worst customer service ever.

                            Originally posted by Tui View Post
                            Hopefully the phone is set on vibr....never mind.

                            Would we then have another memorial thead when it died?
                            Growing older is manditory
                            Growing up is however, optional

                            Comment


                            • #15
                              Re: Worst customer service ever.

                              Originally posted by PrincessY View Post
                              We have had similar problems with T-Mobile. Soon as our contract is up, we WILL be switching. (not that the others are much better.)
                              Yeah see T-Mobile ironically is the best I've had yet. Cingular was hella expensive and Verizon charged hidden fees in their bills. My only problem with T-Mobile is just getting a replacement phone because since they sent the wrong package they won't accept their mistake.

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