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Disney Movie Rewards - Points Expiring?!

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  • Disney Movie Rewards - Points Expiring?!

    Several months ago I went through my DVD collection and registered them to collect the disney rewards points.

    Recently I logged into my rewards account and saw that the points I had entered previously were marked "expired". I read the terms of service and there was nothing mentioned about points expiring, so I emailed them and asked for the points back.

    Under "My Account" it states that I have redeemed 650 points although I never did. The description of how they were redeemed is "Expired Points". There is no statement about points expiring on the web site. I did not do anything that would cause them to expire. I should be able to continue to collect or redeem points through July/August of 2010.

    Please restore the points to my account.

    Thanks,
    Jonathan
    Today they got back to me :

    Dear Jonathan,

    Thank you for email. We are sorry to hear that you did not receive the email notification that your points would be expiring. We are happy to make a one time exception and reinstate your expired points.



    For future reference, you can collect Disney Movie Rewards points from October 3, 2006 to January 31st, 2010. Disney Movie Rewards Points can be redeemed until February 28th, 2010.

    Please note that Disney Movie Rewards points will expire when there has been nine (9) months of inactivity on your account. We define "inactivity" as not logging on to the site in the last nine (9) months.

    You will receive an email message notifying you that your points will expire after approximately seven (7) months of inactivity. For more information, please see the Terms & Conditions.

    If you have any further questions, please contact us at DisneyMovieRewards@Disneyhelp.com.

    Sincerely,

    The Disney Movie Rewards Consumer Relations Team
    Well, I never received this email they mention and the terms of service don't seems to say anything about points expiring except after the program ends as far as I can tell.

    Anyway, just a heads up, and a reminder to log into your account every now and then.

  • #2
    Re: Disney Movie Rewards - Points Expiring?!

    thanks for warning us about this.. thats good that you were able to keep your points though!

    Comment


    • #3
      Re: Disney Movie Rewards - Points Expiring?!

      I buy enough Disney movies that the odds of nine months of inactivity are slim to none, but it's good to have a heads-up.

      I really should use them sooner rather than later as well.
      My Micechat cruise trip report, Part 1:http://micechat.com/14795-disney-wonder/

      Comment


      • #4
        Re: Disney Movie Rewards - Points Expiring?!

        Wait... the program is ending Jan 31???
        Good morning, son
        In twenty years from now
        Maybe we'll both sit down and have a few beers
        And I can tell you 'bout today
        And how I picked you up and everything changed
        It was pain
        Sunny days and rain
        I knew you'd feel the same things...


        sigpic

        Comment


        • #5
          Re: Disney Movie Rewards - Points Expiring?!

          C. Duration of Program

          1. The Program begins at 12:00 a.m. Eastern Time ("ET") on October 3, 2006 and is scheduled to end at 11:59 p.m. ET on August 31, 2010 (the "Redemption Period"), but Sponsor reserves the right to shorten, extend, modify, or cancel the Program, at its discretion, at any time. Individuals can collect points by purchasing products or by other methods, and entering codes from specially marked products/promotional materials. Codes may be entered beginning 12:00 a.m. ET on October 3, 2006 until 11:59 p.m. ET on July 31, 2010 (the "Collection Period"), and individuals will be able to redeem points until 11:59pm ET on August 31, 2010. The Disney Movie Rewards Movie Ticket Submission Form ("Submission Form") and the Missing Magic Code Credit Form ("Credit Form") must be printed by the end of the Collection Period. Individuals can collect points by the methods set forth in Section E below and will be able to redeem points as set forth in Section F below.
          Hmm, maybe legally they need an ending date since it now says August. Worth keeping an eye on.

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          • #6
            Re: Disney Movie Rewards - Points Expiring?!

            I just got an email from them giving me bonus points for the holidays too. If the program is scheduled to end, why send out bonus points?
            With great pride: Disney Store Cast Member August 2011-Present

            D23 Charter Member - 2009, 2010, 2011, 2012

            WDW Trips: June 2012, 2010, 2008, 2007, 1997, 1996, 1994

            Comment


            • #7
              Re: Disney Movie Rewards - Points Expiring?!

              Cause Disney is thinking- we're going to end the program soon. Why not send out bonus points so they remember they have us and go buy some last minute movies. It's all a marketing strategy.
              DTL :love:

              Comment


              • #8
                Re: Disney Movie Rewards - Points Expiring?!

                This is one of those things Disney needs to come right out and say. Either, it is ending in a few months or not. This should not be a fine print thing.

                Comment


                • #9
                  Re: Disney Movie Rewards - Points Expiring?!

                  I am happy that I just redeemed most of my points for the Jim Shore Mickey that is a new reward, now I only have 1000 or so points left. It said that I would recieve the sculpture within 6-8 weeks of redemption, but it shipped within a week and should be here any day now! I guess I had better start watching for an end date and make sure to add to and redeem points prior to it.

                  Comment


                  • #10
                    Re: Disney Movie Rewards - Points Expiring?!

                    So is it ending Jan 31 or July 31?
                    Good morning, son
                    In twenty years from now
                    Maybe we'll both sit down and have a few beers
                    And I can tell you 'bout today
                    And how I picked you up and everything changed
                    It was pain
                    Sunny days and rain
                    I knew you'd feel the same things...


                    sigpic

                    Comment


                    • #11
                      Re: Disney Movie Rewards - Points Expiring?!

                      Originally posted by NeverNeverland View Post
                      So is it ending Jan 31 or July 31?
                      In my account, under "Terms and Conditions" it says:
                      C. Duration of Program

                      1. The Program begins at 12:00 a.m. Eastern Time ("ET") on October 3, 2006 and is scheduled to end at 11:59 p.m. ET on August 31, 2010 (the "Redemption Period"), but Sponsor reserves the right to shorten, extend, modify, or cancel the Program, at its discretion, at any time.
                      Mike


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                      • #12
                        Re: Disney Movie Rewards - Points Expiring?!

                        Thanks Mcow
                        Good morning, son
                        In twenty years from now
                        Maybe we'll both sit down and have a few beers
                        And I can tell you 'bout today
                        And how I picked you up and everything changed
                        It was pain
                        Sunny days and rain
                        I knew you'd feel the same things...


                        sigpic

                        Comment


                        • #13
                          Re: Disney Movie Rewards - Points Expiring?!

                          Disney started this program in order to get more people to buy more Disney related movies. What they didn't realize is that most of the movies that they are giving reward points for most of us already have had in our collection for years! I wish Disney would release all the Pixar features on Blu Ray before this program expires.

                          Also are you guys redeeming your Disney movie ticket stubs for points as well? We just saw Princess and the Frog at a D23 sponsored event and got 100 points for each ticket!

                          Disney Movie Reward Double Points days was great! We scored enough points to get my son and daughter a Disney stock!!

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                          • #14
                            Re: Disney Movie Rewards - Points Expiring?!

                            Looks like the program has been extended into August 2011. It says so on the Disney Movie Rewards website.

                            Comment


                            • #15
                              Re: Disney Movie Rewards - Points Expiring?!

                              jeeves, after you posted his, I logged into my account and saw that all my points were wiped out, even though I do log in (it actually says I have never had any points, which isn't true). I didn't have a lot but it still wasn't right. I sent them a message about it but of course they never wrote me back.
                              Good morning, son
                              In twenty years from now
                              Maybe we'll both sit down and have a few beers
                              And I can tell you 'bout today
                              And how I picked you up and everything changed
                              It was pain
                              Sunny days and rain
                              I knew you'd feel the same things...


                              sigpic

                              Comment

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