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Disney greeters moved out of sight - Orlando Sentinel, 11/3/05

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  • Disney greeters moved out of sight - Orlando Sentinel, 11/3/05

    The relocation from the third to the first floor of the airport was the latest blow to Disney's Magical Express, the free shuttle that began in May and now daily carries as many as 8,000 tourists from the airport to the resort. Disney had expected to be stationed on the second floor near baggage claim.

    Airport attorney Douglas Starcher notified Disney executives and a company lawyer in an e-mail Wednesday. Starcher told Disney Senior Vice President Jerry Montgomery and attorney Jim Stockton that Disney would not be allowed to station employees on the second level where other taxi, limo and shuttle drivers often wait for passengers.

    Only Mears Transportation Group, which contracts with Disney to operate Magical Express, would be allowed there and Mears workers "may not be dressed in Disney uniforms or wear the white Disney hands."

    "We were surprised and disappointed that the airport asked us to remove Disney's Magical Express greeters from the airport's second level -- the location where all other transportation providers and destination management companies meet their guests," said Disney spokeswoman Kim Prunty.

    Jennings said the decision was made "in an effort to treat all of the ground transportation providers the same."
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