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DVC Resale- A buyer's report.


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  • DVC Resale- A buyer's report.

    This is one post. Read the entire DVC Resale- Buyer's report here.
    Speed counts!

    Just a sidebar to say to any business professionals reading this -- speed counts. It especially counts when you are contacted by a potential customer online, because that probably means they are in a hurry to get something done.

    Take our case. I initially inquired about DVC resales online. I inquired on at Friday at four different resellers' websites. One reseller (Jaki) contacted me the next day via telephone, had listings for us by Monday, we made an offer Monday night and had a contract in our hands by Wednesday.

    A second reseller sent an auto-reply email, but never followed up. The third reseller replied with an automated email confirmation, then snail-mailed an information packet, which I received on Wednesday (no phone call). The fourth reseller has failed to acknowledge our inquiry.

    So, Jaki, the winning reseller not only contacted us personally, but called us back with suitable listings and made an offer on our behalf -- all before any of her competitors had even bothered to contact us personally.

    Next, take our loan process. I went to on Tuesday morning and applied for an Equity Line of Credit. We had three email offers within the hour. So far, so good.

    Two hours later, I'd been contacted personally by a Chase representative who went over the terms of the offer with me. The second lender (PCB) sent us an email later on Tuesday, then followed up with a phone call Wednesday night. The third lender (Charter One) contacted us for the first time via e-mail this morning, and was the worst of the bunch.

    Here is a quote from their loan representative's email:

    "I have been trying to contact you about our recent Home Equity offer to be sure our offer is appropriate based on your request."

    Unfortunately for this gentleman, we have already accepted an offer from a competitor who was quicker to respond (and had a better rate). Even if we had been considering Charter One's offer, this email is a deal breaker because the above quote from his email is a complete falsehood.

    This gentleman has not attempted to contact us about this offer. There have been no previous emails, nor has he tried to contact us via telephone.

    Business people: If you are going to fabricate a story about "trying to contact" a potential customer, you need to be aware that person might have the technology to verify it.

    At home, I have Vonage, which logs all incoming calls. There is no record that this gentleman, or anyone at his bank has tried to contact us at home. I also have call logs at work, and again, no record of an attempted call from him. Not only is this lender slow on the draw, he's dishonest from the start. Not a good way to start off a business relationship!

    So, today's lesson again is this: speed and honesty are key in today's business world.
    Last edited by KinnT; 04-11-2008, 07:33 AM.
    Kinn Tutas
    Lic. Real Estate Broker
    Garden Views Realty, Inc. - Disney Vacation Club Resales with the Tutas Family!

  • #2
    Re: DVC Resale- A buyer's report.

    Be sure and read the entire DVC Resale review. DVC Resale- Buyer's report here
    Kinn Tutas
    Lic. Real Estate Broker
    Garden Views Realty, Inc. - Disney Vacation Club Resales with the Tutas Family!


    • #3
      Re: DVC Resale- A buyer's report.

      Thank you and it has been an absolute pleasure working with you both. Rest assured we will be back when we choose to add some points to our investment. In the meantime, we will refer any family and friends to you. I already gave your name out to one of my closest friends to share with a friend of hers. All the best, Whitney

      This is going too smoothly. I told your
      son that we tried 3 times in the past through TSS and
      never got past ROFR.
      The issue was that the prices
      were listed too low when DIS was just starting to sell
      Saratoga. At least Kinn and I had the conversation up
      front and the process went as he said it would.

      Everyone has been great through this process. I've
      enjoyed working with you.

      Thank you and Kinn for your professional and kind assistance. When the time
      comes for an additional point purchase, I'll be contact you folks. Very best regards, Don

      I just wanted to thank you for finding a buyer for my timeshare so quickly and at a great price! Your entire staff made the process so effortless for me that I wish I had other timeshares to sell through you. I am in a service business and I can tell you that your follow up and process that you take your clients through is why you are as successful as you are. You have my word that if I hear of others looking to buy or sell timeshares that you will be at the top of the list. All the best. Joe

      <DIV><SPAN class=593450517-18032008><FONT size=2><FONT face=Arial><FONT color=#a52a2a>WE HAVE OUR NUMBERS AND HAVE ALREADY BOOKED A TRIP FOR TRISH AND I TO GO TO
      Kinn Tutas
      Lic. Real Estate Broker
      Garden Views Realty, Inc. - Disney Vacation Club Resales with the Tutas Family!


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