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  • [Question] Haunted Mansion Loading

    I was at Disneyland a couple of weeks ago, and noticed that Disney is once again stacking the Haunted Mansion line while a pre-determined number of people go into the loading room. This is really great to see, as it enhances "show," leaving the front porch empty, not jammed with guests pushing and shoving to get in.

    But, for many, many years I've wondered ...

    How come they don't close the front doors again BEFORE starting the Ghost Host spiel? "When hinges creak in doorless chambers ... " With the front door open and sunlight pouring in, it doesn't set the tone very well. The recording starts before all but a tiny number of people are into the room.

    Then, the Stretch Room doors open as guests are still trickling in, completely ruining the effect.

    It does not seem that it would add any more time (maybe 15-20 seconds) to do the following:

    1) Let in the pre-determined number of guests and have them enter the salon/first room;

    2) Wait until ALL guests are in, then close the front door, having a cast member say something like "Have a delightfully ghoulish time!"

    3) Once the door is closed, start the recording. When the recording is FINISHED, open the Stretch Room doors;

    4) Once ALL guests are in the Stretch Room, close the doors and begin the descent.

    This doesn't seem like it would be too complicated or add tremendously to loading time. Honestly, it might change the intervals by a few seconds, but not enough to impact capacity ... while greatly enhancing show.

    This is the way they did it, as I recall, until the Pressler era of cost-cutting and "efficiency."

    Would it be that difficult to do? Isn't this the way the show is SUPPOSED to run? (Imagine going to a Broadway play and having the curtain go up while people are still getting seated and before the cast or orchestra is ready!)

  • #2
    Re: Haunted Mansion Loading

    Well, I've seen it happen both ways (waiting for the whole intro and the skipping the intros) and it really depends on the crowd sizes. Say, if the crowds are light, where they have time to let people wait a few additional seconds, then they seem to do it.

    But sometimes, crowds are heavy where that few additional seconds brings in enough people to make the line take a few additional minutes, then it seems like skip the whole thing and try to get you down to the elevators as soon as possible.

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    • #3
      Re: Haunted Mansion Loading

      Last time I went on HM they closed the front door. It was really neat.

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      • #4
        Re: Haunted Mansion Loading

        It really depends on whether they are running one or two elevators...
        WELCOME ABOARD
        THE DISNEYLAND MONORAIL SYSTEM!

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        • #5
          Re: Haunted Mansion Loading

          Originally posted by ryanvalle View Post
          But sometimes, crowds are heavy where that few additional seconds brings in enough people to make the line take a few additional minutes, then it seems like skip the whole thing and try to get you down to the elevators as soon as possible.
          I haven't seen it done the "proper" way (if it is) in years, and miss it. But when the crowds are the heaviest, that's when they SHOULD take the extra moments to do it. Another example, it seems, of Disney trying to have its cake and eat it too -- they want attendance to go up, but cut back on "show" when it does. To go back to the stage reference, imagine if a producer said, "Well, we've got a full house. Let's cut a couple of numbers so we can get them out the doors in time, because with an audience like this, the exit process is going to take forever!"

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          • #6
            Re: Haunted Mansion Loading

            Yeah, it's no fun at all getting down into the portrait hall only to find a solid mass of humanity just barely inching forward at all. Times like these call for the chicken exit!

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            • #7
              Re: Haunted Mansion Loading

              I don't care if the wait is an additional 5 minutes, keep the show at top quality. The total disregard for the attraction intro is unprofessional and packing the portrait hallway to an uncomfortable level is not required to get a good amount of capacity. Quite frankly before HMH was installed I never saw these problems occur.

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              • #8
                Re: Haunted Mansion Loading

                ^and it seems as though especially during HMH, it's impossible to ride at all without getting clogged in the hallway.

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                • #9
                  Re: Haunted Mansion Loading

                  Originally posted by Seawolf View Post
                  I don't care if the wait is an additional 5 minutes, keep the show at top quality. The total disregard for the attraction intro is unprofessional and packing the portrait hallway to an uncomfortable level is not required to get a good amount of capacity. Quite frankly before HMH was installed I never saw these problems occur.
                  I think a lot of it has to do with the line when it comes to HMH. I believe the reason they pack the portrait gallery is because they don't want the queue stretching beyond the gates because overflow queues are just not fun
                  WELCOME ABOARD
                  THE DISNEYLAND MONORAIL SYSTEM!

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                  • #10
                    Re: Haunted Mansion Loading

                    I've seen it where the whole intro recording is just skipped, and you go straight through that room and into the stretching room/elevator

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                    • #11
                      Re: Haunted Mansion Loading

                      I think the Portrait Gallery gets backed up due to slowing or stopping the Omnimover system to help guests with disabilities board the attraction. The ERs have a set capacity that they were designed to lower and the Omnimover is designed to accommodate that number of people in the amount of time set aside.

                      Also, I'm pretty sure that the CM in the Foyer has no control over when the Ghost Host spiel begins; it simply starts once the ER approaches the top level and is timed to finish just as the doors begin to open. What has always bothered me is that the next lines from the Ghost Host play immediately after in the ER before all the guests are able to enter such that the majority of the room doesn't hear them.

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                      • #12
                        Re: Haunted Mansion Loading

                        Originally posted by ♥disney.princess♥ View Post
                        I've seen it where the whole intro recording is just skipped, and you go straight through that room and into the stretching room/elevator
                        That's probably because they started the spiel well before you got in. It's happened to me before.

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                        • #13
                          Re: Haunted Mansion Loading

                          One time me and my sisters went on Haunted Mansion right at closing. We were the last people on the ride... There was no one behind us and no one in front of us(that we could see). When we went into Mansion they closed the front doors and we were by ourselves in the lobby for a minute. Then we went into the stretching room and it was just us and the CM. We sat down on the floor and at the end of the stretching room when Master Gracey is shown hung in the rafters and the lights go off...when they turned back on the CM was sitting right next to me and my sisters...it was creepy...:blink: We didn't even hear him move at all. It was weird!

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                          • #14
                            Re: Haunted Mansion Loading

                            From what I've seen they usually do the door closing thing around the end of the day rather then when the crowds are heavy. At least that's how it was this summer when I went. They closed the doors and ran the entire spiel for us, it was great.

                            I do like the idea of filtering in crowds ahead of time rather then waiting on the porch too but yeah. This summer they had a real issue with loading alot of wheel chair people slowing down the line inside but still running the stretch rooms so that you ended up smothered in a sufficating crowd in the hallway before you load.

                            If I'd criticize anything though, it's that I wonder why do they split the line when your going over to the switchbacks? It just gets confusing for alot of guests and most people seem to just jump from one side to the other when they realize which line is shorter. It'd make more since to just have one set of switchbacks and maybe have the approaching pathway be comfortably wide.
                            "We all have sparks, imagination! it's how our minds... create creations!"

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                            • #15
                              Re: Haunted Mansion Loading

                              ^ the line is split so that there are 2 separate lines once HMH comes in and they start utilizing the fastpass.

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