Just returned from a 4 day stay at the Grand California Hotel and visit to the Disneyland Resort. Overall it was a fantastic time. The one thing that my husband and I noticed was that cast members throughout DLR were not very happy. Cast members did not talk to the guests and say "Have a wonderful day" or "Enjoy your stay" or even wish those guest wearing a Birthday or anniversary button a happy day. The GCH cast members would just walk by their guests and not say a word or even smile! My husband and I began saying hello to the cast members which made some cast members look confused. I mentioned it to Guest Services and they witnessed housekeeping cast members walking by me without any greeting or smile. At GCH two never-been-to-Disneyland out of town guests asked for help at the DVC desk and were told it was not his job! He did not advise them where to go for help. I soon shared some tips and tricks about Disneyland and CA Adventure and met some wonderful and grateful people. Cast members did not smile not only in the Grand but also inside Disneyland! No acknowledgement of guests in the stores nor the walking around security etc. Disneyland was not the Happiest Place on Earth this past weekend. Perhaps Disneyland should take time to learn how Disney World treats their guests...totally magical!!

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