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  • [Chat] Who we should complain to

    If this doesn't belong here, Mods, please redirect it to its proper place.

    There is always a lot of conversation on these threads about what we don't like about what Disney is doing regarding our theme parks. I will admit, I also get into some of these discussions. While discussing Disneyland's problems isn't in itself necessarily a bad thing, the truth is a bunch of fans complaining on the internet just isn't too productive a forum for getting things done.

    I'm wondering, how many people actually take their concerns to Disney, itself? There was a time that if one wasn't happy about how a company was doing they would pull out paper and ink, and write a letter to that company explaining why. Nowadays, if we get mad, we get on the internet and gripe away. I'm as guilty of this as the next person.

    So, to repeat my question, who complains to DIsney, instead of to other fans?

    And I don't mean or condone a rude, curse word-filled obscene letter written to offend, which will end up thrown out, but a professional, well-written and polite letter that business people may actually listen to.
    http://micechat.com/forums/disneylan...oto-heavy.html
    http://micechat.com/forums/disneylan...ip-report.html
    http://micechat.com/forums/disneylan...oto-heavy.html
    http://micechat.com/forums/disneylan...oto-heavy.html
    http://micechat.com/forums/disneylan...something.html

    No matter where you go, there you are.


  • #2
    Re: Who we should complain to

    I can totally understand where you are coming from. But honestly, the only thing that most corporations listen to is customer spending. As long as visitors continue to come to the parks in droves and spend huge amounts of money on over-priced trinkets nothing will change.

    The only real way to have your opinion heard is to stop supporting Disney with your wallet.
    "I do not like to repeat successes. I like to go on to other things." - Walt Disney

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    • #3
      Re: Who we should complain to

      You are 100% right about people getting angry and griping on the Internet about their problems. Everyone here is guilty of that to some extent. I know of a few people on here who have sent emails and olde tyme letters to the Disney Company complaining about bad trips, or trying to save certain aspects of the park from being removed. As far as I know, shockingly they don't ever get anything back in return though..


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      • #4
        Re: Who we should complain to

        I do. I've written several emails to Disney, both to compliment CMs and to complain about various things. I'm always polite, always businesslike, and always very specific about my issue -- and I always hear back from Disney.

        As for the griping online? Well, I do it too, I think we all do. We all like to vent. It can be helpful, I think, if just for giving us the chance to get the issue off our chests.

        ---------- Post added 10-29-2012 at 08:23 AM ----------

        Originally posted by 4th Gen Disney Fan View Post
        The only real way to have your opinion heard is to stop supporting Disney with your wallet.
        This is, I'm afraid, true as well. I've had luck writing to corporate/etc. but at the end of the day, Disney's goal is to maximize profit. If customers vote with their wallets, it probably is more effective than a thousand emails ever could be.
        Merida looks like this. Not a Barbie doll!

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        • #5
          Re: Who we should complain to

          Originally posted by 4th Gen Disney Fan View Post
          I can totally understand where you are coming from. But honestly, the only thing that most corporations listen to is customer spending. As long as visitors continue to come to the parks in droves and spend huge amounts of money on over-priced trinkets nothing will change.

          The only real way to have your opinion heard is to stop supporting Disney with your wallet.
          This.
          Merrily on our way to nowhere at all.











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          • #6
            Re: Who we should complain to

            By emailing them or City Hall...and to be honest the internet CAN work...look at the Aladdin show...they said it was coming people said they didn't want it and then bam...we did not get it...I'm there was more to it but I talked to an Actor from the show and they said the Fans were a HUGE factor to keeping the show
            Happy Halloween!!!

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            • #7
              Re: Who we should complain to

              I agree, that their bottom line is the bottom line. If they have reason to believe they can make more money in one way or another, that's what they'll do. But I wonder if they were bombarded with comments or concerns about a specific issue; if it was made clear that something would be a bad business decision, would they pay attention?
              http://micechat.com/forums/disneylan...oto-heavy.html
              http://micechat.com/forums/disneylan...ip-report.html
              http://micechat.com/forums/disneylan...oto-heavy.html
              http://micechat.com/forums/disneylan...oto-heavy.html
              http://micechat.com/forums/disneylan...something.html

              No matter where you go, there you are.

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              • #8
                Re: Who we should complain to

                I think a well-written piece of correspondance in conjunction with keeping your wallet/purse closed would be best. Unless you spend the equivalent of the GNP of an Eastern European nation while visiting the parks, your money's absence will hardly go noticed without something communicating the reason to the company.

                On the other hand, complaining to the readers of MiceChat and other web-based tools can, theoretically anyway, garner support from a large enough multitude to affect things In a way that even the obtuse management at Disney would notice.
                "She's taking everything. She's taking the house, she's taking the kid, she's taking the dog. IT'S NOT EVEN HER DOG. IT'S MY DOG! SHE'S TAKING . . . MY DOG!"
                - Ron Livingston, "Band of Brothers"

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                • #9
                  Re: Who we should complain to

                  we also have to look at where these complaints are coming from. we are a group of disney fanatics who take time out of our day to peruse a disney forum and discuss all these details; we are the minority. in truth, a large portion of disneyland visitors are families and people who like disney, but aren't obsessed over it. they probably have complaints, don't get me wrong, but don't look into the details ahead of time to know or really form a strong opinion on what is happening.

                  "oh, i just love happy endings!"




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                  • #10
                    Re: Who we should complain to

                    You all bring up very valid points about "complaining" to City Hall, etc. I agree that it certainly can't hurt to do so. However, it is my experience that it will fall on deaf ears. Yes, complaints are something that any company has to deal with. But for every complainer there are 10 visitors who see absolutely nothing wrong and are paying through the nose for everything in the park. These are the guests that Disney is catering to.

                    As we have all seen, change can and does come to DLR, it's just that Disney is isn't in any kind of hurry to put these changes into effect. The most change happens when the complaints start effecting the bottom line.
                    "I do not like to repeat successes. I like to go on to other things." - Walt Disney

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                    • #11
                      Re: Who we should complain to

                      Well I actually conduct the surveys when asked and in additon I have sent letters of conern, whether anyone reads them or not who knows but at least I did what I felt was best.
                      Feel free to visit my Etsy Shop; https://www.etsy.com/shop/AlienKaboo...=hdr_shop_menu
                      to see my Disney and StarWars skirts for little girls.

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                      • #12
                        Re: Who we should complain to

                        In my experience, I've always written my letters to the top echelon (sp?) of a company. Good letters, as well as complaints. The top guy won't take care of it personally, but will send it down to the person below him. That person will read it and pass it on, and so on, until it gets to the right person. What happens is lots of execs learn about your complaint (or compliment) and they'll get unhappy that something is breaking down (or happy that something is going well.) In my experience, something is usually done to try and make me happy. Either coupons, or free products or something.
                        Since they know that MOST people won't bother to write, the letters each count for a certain number of customer comments. If enough go through, sometimes bigger problems will be adressed.
                        After all, it was a letter writing campaign that saved Star Trek in the 1960s.
                        http://micechat.com/forums/disneylan...oto-heavy.html
                        http://micechat.com/forums/disneylan...ip-report.html
                        http://micechat.com/forums/disneylan...oto-heavy.html
                        http://micechat.com/forums/disneylan...oto-heavy.html
                        http://micechat.com/forums/disneylan...something.html

                        No matter where you go, there you are.

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                        • #13
                          Re: Who we should complain to

                          My husband and I are very big on writing letters, both to complain and congratulate. Our motto is "Well, it may not change things, but it makes me feel better knowing I've spoken my mind".

                          Although I agree that chances are that a letter written to a mega-corporation like Disney probably won't bring about huge changes on it's own, who knows? After all "A mighty oak from a little acorn grows".
                          "Life is not about waiting for the storm to pass, it's about learning to dance in the rain.​"

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                          • #14
                            Re: Who we should complain to

                            To be honest here Disney and other big corporations could care less about our opinions because regardless they're making money and lots of it. The only way they'll care is if we boycott them. I don't like somethings in Disneyland (prices, taking Rex out of Star Tours, Marvel coming soon, etc.) but I learned to deal with their changes and I still love Disneyland and enjoy going. But yeah, I highly doubt Disney will take our opinions into consideration.



                            "So make the best of this test and don't ask why. It's not a question but a lesson learned in time."- Green Day
                            "The harder you work, the luckier you get."- Billie Joe Armstrong
                            "This is my rage. This is my love. This is my town. This is my city. This is my life."

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                            • #15
                              Re: Who we should complain to

                              I wonder if the people who have complaints but don't say anything are the same people who don't vote...

                              It's hard to imagine that one person's opinions have any bearing on what the Disney corporation does, but if everyone had that same train of thought, then of course the outcome is as expected. If you have a serious issue with some part of Disneyland that you want to see changed, take five minutes and just write a well-worded email. You can even take the time you would use to post on MiceChat to convey your thoughts to the right people.

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                              • #16
                                Re: Who we should complain to

                                It is best to write them through their website contact us page! I have always had great responses to both complaints and compliments.
                                BGood! It's not just my motto its my name!

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                                • #17
                                  Re: Who we should complain to

                                  I haven't had reason to complain about any visit to DL.

                                  Then again, I don't pay a whole lot to enter, due to a Disney Cast Member relative.
                                  Then again, it's been a few years since I've gone.
                                  I usually complain to my relative, who works in an area that has nothing to do with DL.

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                                  • #18
                                    Re: Who we should complain to

                                    I work for a huge company the way we look at feedback is by surveys and the contact us email feedback or comment cards from each store. If say one person asks for a product we don't carry they will get contacted by the team who is in charge of whatever division the question was aimed at but unfortunately if only one person wants something it won't change. If we get flooded with the same request it gets dealt with but not quickly. A project gets spun up and resources get allocated to discuss the potential change. Now how that works for a theme park I have no idea

                                    as far as complaints go that is dealt with on a case by case basis. A complaint about a worker will get dealt with right away where as a complaint about logistics will take the path I outlined above. So all I can say is use the avenues they have given us and be persistant. Take those surveys they ask you to do when you enter the park. People love reading those in corporate offices Once something keeps showing up from the spenders(customers/guest) it will change.
                                    These are some of my favorite TRs I have posted

                                    DL 55th BDAY trip report
                                    My company had a special night at the park
                                    WdW trip report with WWoHP
                                    NYE 2011 trip report
                                    Mice Chat 7th anniversary
                                    Leap year 24 hour report
                                    New DCA trip report
                                    NYE 2012
                                    HKDL trip report

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                                    • #19
                                      Re: Who we should complain to

                                      Originally posted by sediment View Post
                                      I haven't had reason to complain about any visit to DL.

                                      Then again, I don't pay a whole lot to enter, due to a Disney Cast Member relative.
                                      Then again, it's been a few years since I've gone.
                                      I usually complain to my relative, who works in an area that has nothing to do with DL.
                                      In 200+ visits over my lifetime, I've never felt the need to complain to anyone. I've seen stuff that sucks but sometimes things just happen. Nothing worse than peeps that feel the need to run to City Hall for every little thing...there are those that do exactly that, probably a few on this board ; )

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                                      • #20
                                        Re: Who we should complain to

                                        Yeah. There's you and me, and then there are others who double their complaining.

                                        So, it averages out.

                                        I think there are too many people that take advantage of City Hall, trying to get some compensation out of complaining, and not just doing it out of a sense of passion for the park. For some reason, I think these people read about that somewhere. Can't seem to get a good search on Google, though.

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