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CARS Merchandise Signing Failure... Lasseter walks out on fans.

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  • #21
    Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

    Originally posted by Chesire View Post
    I understand about his schedule, but couldn't he have just walked out, shake a few hands, sign a few things, and apologize? Really sad to hear he just left.
    With someone like Lasseter, when one person shakes his hand and gets something signed, everyone else will want to shake his hand, get something signed, and get a picture. If he has a strict schedule for the day, he really has no choice but to just leave.

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    • #22
      Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

      I'm sure he stepped out gracefully with a wave and thank you to the fans in the room.

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      • #23
        Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

        I've seen enough of this crap over the years to know to never deal with any LE or special appearances at the parks.
        Check out my blog - Coreplex: Rambling from inside the Grid


        Am I evil? yes, I am
        Am I evil? I am man, yes, I am

        Originally posted by sleepyjeff
        Disneyland was meant to be sipped not chug-a-lugged

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        • #24
          Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

          from my understanding he had a meeting with WDI and TDA,
          explains the blacked out limos i could see from the monorails
          Take a look at some of my models I make at kolbykonnection.com

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          • #25
            Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

            Originally posted by mratigan View Post
            from my understanding he had a meeting with WDI and TDA
            Yep.

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            • #26
              Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

              Originally posted by PetiteMortKvsh View Post
              Wow....so sad to hear. I'm sorry for all the mess you had to deal with.
              I remember doing a few signings back in the day...Marie Osmond was a long wait but very organized. Same with Annette Funicello. Marc Davis I met in the old Disney Gallery, there wasn't many people there and only a small sign inside that said he was even there.

              Disney should get more organized with there events. It's one of the reasons I try to stay away from big events anymore....just too chaotic!
              I might cut the Special Events team a little slack right now. One of the senior managers within that group passed away unexpectedly about two weeks ago and it has been a tough time for all.

              Global

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              • #27
                Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                Removed.
                Last edited by oo_nrb; 01-23-2013, 09:42 PM. Reason: MiceChat does not allow for deletion of user accounts.
                *I am an employee of The Walt Disney Company*
                *All words above are my own and do not represent TWDC, nor do I speak on their behalf*
                *All words above conform to the Social Media policy distributed to employees; no confidential information is divulged*

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                • #28
                  Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                  The only celebrity I knew of who stayed until *everyone* got an autograph was Marina Sirtis (Counselor Troi) at Star Trek conventions. This was back before there was a charge for autographs and even though the line was very long it was one autograph to a person and she knew how to dash them off. But everyone went away happy, which is why she did it. I'm not even a big TNG fan and I stayed to get my convention program autographed, so there was no charge whatsoever.

                  Conversely, when I saw Deforest Kelley (Dr. McCoy) speak he did not do an autograph session but he had written a funny poem about the Star Trek cast which was printed up in a pamphlet with lots of photos and autographed and available from many tables in the dealers' room for $10, IIRC. He was probably 70 at the time so it was a nice alternative.
                  Last edited by bigcatrik; 12-09-2012, 05:57 PM.

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                  • #29
                    Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                    I didn't know what was happening when I saw the crowd, but told my wife and daughter that the crowd was probably waiting for some important or famous Disney person. Had no idea that I peg the situation rather well.
                    I am old. But still love Disneyland.

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                    • #30
                      Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                      It sounds like the event was set up just fine and then excecuted poorly.

                      I assume Disney had figured out a estimated sale figure for the items that could be signed. Figured out how long it would take for each item to be signed. X items sold per y minutes for a signature equals 2 hours.

                      They started late, allowed more time per signature and ran out of time.
                      Be Cool Stay in School!
                      Next year I'm trying for a summer internship at Stark Industries.

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                      • #31
                        Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                        The voucher itself reads that there is no guarantee that anything will be signed..

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                        • #32
                          Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                          This is why the voucher is carefully worded about no guarantee of anything happening.

                          I can't tell you how many signings I've been to in my life where people have walked about before you get your turn. It happens. No one knows what was on JL's schedule. He may have had a busy day already and squeezed in this signing for as long as he could. Maybe a family emergency came up. It could have been anything. Who knows? No one here does. I can tell you one thing, he didn't leave just to leave. He wouldn't do that to his fans.

                          It's really unfortunate you didn't get your things signed, and I emphasize with you. I get your frustration from the Disney end and no one is to blame there except upper management for not having a handle on the situation.


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                          • #33
                            Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                            Originally posted by k_peek_2000 View Post
                            Sad to hear but you need to remember 1 thing. John Lassester is the busiest Disney Exec there is. He has a solidly strict schedule that is laid out in front of him sometimes weeks in advance. If he only had two hours for a signing that is quite literally all he has and he needs to move on to his next project. Plus the voucher does say that it's no gaurentee anything will be signed, so you were warned.
                            If he only had 2 hours to cover an event that was scheduled for exactly 2 hours than he shouldn't have been shoe-horned into said event. THAT... is common sense. Both his staff, and the event planners, should be held accountable for the shortened time window. The mentality of "some time is better than none" really doesn't apply to a fan base that built his career. If he can't make it past the allotted time he simply should not have been there.

                            I am curious as to how the voucher is worded. If the staff didn't hold up their end of the "contract" then I question if that voids the responsibility on the part of the holder.
                            "Happiness is a Low Water Level"

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                            • #34
                              Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                              Probably needed to limit the number of vouchers.
                              Seems such an easy problem to solve.

                              120 minutes? Say, 200 vouchers.

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                              • #35
                                Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                                Originally posted by techskip View Post
                                If he only had 2 hours to cover an event that was scheduled for exactly 2 hours than he shouldn't have been shoe-horned into said event. THAT... is common sense. Both his staff, and the event planners, should be held accountable for the shortened time window. The mentality of "some time is better than none" really doesn't apply to a fan base that built his career. If he can't make it past the allotted time he simply should not have been there.



                                I am curious as to how the voucher is worded. If the staff didn't hold up their end of the "contract" then I question if that voids the responsibility on the part of the holder.
                                on my way out a cast membersaid he was takingg time to talk with the cast members
                                Take a look at some of my models I make at kolbykonnection.com

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                                • #36
                                  Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                                  Originally posted by k_peek_2000 View Post
                                  ...Plus the voucher does say that it's no gaurentee anything will be signed, so you were warned.
                                  Exactly. Which is another reminder that when you deal with Disney, you're dealing with a corporation that's famous for its sharp business practices and covering itself in layers of legalese. Consumers who don't want to be disappointed need to remember that the Disney name is fast becoming synonymous with banks, airlines, and other corporations whose unofficial mottoes are "Read the Fine Print" and "You've Been Warned."
                                  "Disneyland is often called a magic kingdom because
                                  it combines fantasy and history, adventure and learning,
                                  together with every variety of recreation and fun,
                                  designed to appeal to everyone."

                                  - Walt Disney

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                                  • #37
                                    Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                                    I honestly do not understand the desire to have something signed, but I feel bad for those, who were there to meet them, esspecially if they were not just going to turn around and sell the item on EBAY.
                                    Last edited by Meville; 12-10-2012, 11:49 AM.
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                                    • #38
                                      Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                                      Originally posted by Meville View Post
                                      I honestly do not understand the desire to have something signed, but I feel bad for those, who were their to meet them, esspecially if they were not just going to turn around and sell the item on EBAY.
                                      This is how I feel too.


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                                      • #39
                                        Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                                        I stop short of the "declining by degrees" or "Disney sucks" type comments. What I fail to understand is how they can continually have logistical issues with Limited Edition and Event Signings. It's not that hard. Look at what worked. Look at what didn't work. Don't repeat the same mistakes other locations already made. That's what bothered me about reading this. It isn't Disney's first rodeo and it wasn't planned yesterday. I'm sorry someone had a death in the family. If they were attending to personal issues someone else should have stepped in.
                                        "Happiness is a Low Water Level"

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                                        "Creating magical memories and making Managers cry since 1955!"

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                                        • #40
                                          Re: CARS Merchandise Signing Failure... Lasseter walks out on fans.

                                          Originally posted by techskip View Post
                                          If he only had 2 hours to cover an event that was scheduled for exactly 2 hours than he shouldn't have been shoe-horned into said event. THAT... is common sense. Both his staff, and the event planners, should be held accountable for the shortened time window. The mentality of "some time is better than none" really doesn't apply to a fan base that built his career. If he can't make it past the allotted time he simply should not have been there.
                                          I agree with you about how he shouldn't have been shoehorned in if he had other things going on, but who is to say something didn't come up? We just don't know. Until then, we can't point the finger at anyone specifically. However, once he left Disney could have handled the situation better I think.

                                          I am curious as to how the voucher is worded. If the staff didn't hold up their end of the "contract" then I question if that voids the responsibility on the part of the holder.
                                          From the photo on the first page:

                                          Voucher does not guarantee signed merchandise, remains the property of Disneyland Resort and must be surrendered upon request.
                                          Originally posted by Mr Wiggins View Post
                                          Exactly. Which is another reminder that when you deal with Disney, you're dealing with a corporation that's famous for its sharp business practices and covering itself in layers of legalese. Consumers who don't want to be disappointed need to remember that the Disney name is fast becoming synonymous with banks, airlines, and other corporations whose unofficial mottoes are "Read the Fine Print" and "You've Been Warned."
                                          When you're a company as big as Disney, you have to cover your back somehow.


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