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truly bad experience at disneyland. need some advice

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  • [Question] truly bad experience at disneyland. need some advice

    visited DLR over the weekend. Trip started off great my fiance and I actually decided where we wanted to get married at the resort.

    Had something occur At disneyland later in the day that i really did not believe was possible. Something happened that affected me to the point where I will never set foot in that place again, or spend another dime.

    I need to know who I can email, or call to express how i feel regarding what happened. I dont want anything for free, I dont want a refund. City hall really was no help, and since what happened was done on a management level there was no reason it really could have been handled there. Thanks

  • #2
    Re: truly bad experience at disneyland. need some advice

    You didn't really give any information.

    Comment


    • #3
      Re: truly bad experience at disneyland. need some advice

      Click image for larger version

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      Many Bothans died to bring you these fastpasses.

      Comment


      • #4
        Re: truly bad experience at disneyland. need some advice

        So, the marriage is off??

        I'd like more information, too, to make sure someone else was in the wrong.

        Comment


        • #5
          Re: truly bad experience at disneyland. need some advice

          What to advise you to do really depends on the nature of what took place. If it's a "usual Disneyland complaint" related to someone else in the park, the park itself, theft, lost kid, bad staff, bad management, or whatever, then you can shoot customer service an e-mail on the website at https://disneyland.disney.go.com/help/email/ it's a standard e-mail form. There can be huge delays before you receive a message back.

          If it's something that you want to be heard by an actual person, rather than what you put down in writing, call (714) 781-4000 and press 3. The wait time is less mid day and is usually the busiest first thing in the morning. Make sure that in your e-mail or phone call that you mention that you went to City Hall and that your concerns were not addressed or resolved so that they don't give you the whole "complain before you leave" spiel.

          Additionally, since you are calling just to tell them what happened, they likely won't let you speak with a supervisor. If you wanted replacement tickets, or something to be done, that is the only time they would escalate it. Basically if you are asking for nothing, don't expect them to care too much about it depending on the nature of the complaint.

          Comment


          • #6
            Re: truly bad experience at disneyland. need some advice

            the wedding isnt off
            the wedding at disneyland is off yes. theres no way i can see putting my faith into the company to take care of this correctly.

            Ill go into a more detail about what happened when i have a little more time. there is a lot of detail to go into about and its a lot to type.
            Last edited by gtsouthard; 06-17-2013, 11:31 AM.

            Comment


            • #7
              Re: truly bad experience at disneyland. need some advice

              Bummer, I'm curious to hear about what happened to make you guys have changed your minds.

              Comment


              • #8
                Re: truly bad experience at disneyland. need some advice

                Originally posted by gtsouthard View Post
                the wedding isnt off
                the wedding at disneyland is off yes. theres no way i can see putting my faith into the company to take care of this correctly.

                Ill go into a more detail about what happened when i have a little more time. there is a lot of detail to go into about and its a lot to type.
                Honestly, you don't need to go into too much detail on here to get the best advice. Because whatever it is, it sounds like it could be pretty drastic, at least in your perception. And if it is, the details does not have to be fully discussed here for it may not be our business. (That's just my opinion on it.) I would refer to what johnlawwhiskey said and go with whatever route you prefer, whether that be by email or by phone. But its up to you on how much detail you want to provide for the rest of us here. Because from what you've said so far, it sounds pretty heavy and the heavier it is, the more personal it can be.
                "Our greatest natural resource is the minds of our children." - Walter Elias Disney

                Comment


                • #9
                  Re: truly bad experience at disneyland. need some advice

                  Originally posted by gtsouthard View Post
                  Something happened that affected me to the point where I will never set foot in that place again, or spend another dime.
                  Is there something Disney can do to change your mind about ever visiting again?

                  If not, what's the point
                  Waiting for Godot Micechat.com

                  Comment


                  • #10
                    Re: truly bad experience at disneyland. need some advice

                    Maybe they wouldn't give refunds on unused ride tickets from the late 70s?

                    Comment


                    • #11
                      Re: truly bad experience at disneyland. need some advice

                      Originally posted by CaliforniaAdventurer View Post
                      Maybe they wouldn't give refunds on unused ride tickets from the late 70s?
                      You'd get more for them on Ebay :lol:
                      Waiting for Godot Micechat.com

                      Comment


                      • #12
                        Re: truly bad experience at disneyland. need some advice

                        Originally posted by sleepyjeff View Post
                        Is there something Disney can do to change your mind about ever visiting again?

                        If not, what's the point
                        I dont think so. however my fiance may be able to based on what disney says to her. More than anything I want an answer from someone who can give me one as to why this actually was allowed to happen. there was an actual decision made by someone to do it. A good analogy is if a child saw mickey walking around without his head on. That is how badly this made me feel.

                        Comment


                        • #13
                          Re: truly bad experience at disneyland. need some advice

                          Originally posted by gtsouthard View Post
                          visited DLR over the weekend. Trip started off great my fiance and I actually decided where we wanted to get married at the resort.

                          Had something occur At disneyland later in the day that i really did not believe was possible. Something happened that affected me to the point where I will never set foot in that place again, or spend another dime.

                          I need to know who I can email, or call to express how i feel regarding what happened. I dont want anything for free, I dont want a refund. City hall really was no help, and since what happened was done on a management level there was no reason it really could have been handled there. Thanks
                          Originally posted by sleepyjeff View Post
                          Is there something Disney can do to change your mind about ever visiting again?

                          If not, what's the point
                          You bring up a good question & point Jeff. But if there is one thing I know in life, its customer service. Even though to Disney, customer's aren't customers, they're guests, it all goes down to the same bottom line & the same principles.

                          I've worked customer service for 20+ years, and everything I have picked up in the jobs I've had over that time, I have retained and passed forward. A number of them being customer service call centers with a few cell phone companies. And one thing that I've learned that I will always remember is what to listen for when a customer wants to leave. The one constant, solid fact that pertains to this situation is this - if a customer really wants to leave, they'll just do it. They'll just take their business elsewhere. Those that complain & threaten to leave, really don't want to leave, and would rather see something significant done to resolve their issue. They want to be satisfied, and they want to return. So CSR's, or in the case of Disney CM's, are trained to help those that complain and to do whatever they can to resolve their issues so that they will return. But both roles are also trained to listen & watch for those that don't say anything, that are not satisfied and could leave at the drop of the hat. You can't always save every customer, but for those that complain & are looking for results, even if they threaten to leave & never come back, those customers/guests can still be saved. So in the case of gtsouthard, there's still a point. Disney can still do something to make them want to come back. That's why he posted here because they want advice on what to do. Otherwise, it would be a done deal and we all wouldn't be having this conversation.
                          "Our greatest natural resource is the minds of our children." - Walter Elias Disney

                          Comment


                          • #14
                            Re: truly bad experience at disneyland. need some advice

                            Originally posted by gtsouthard View Post
                            I dont think so. however my fiance may be able to based on what disney says to her. More than anything I want an answer from someone who can give me one as to why this actually was allowed to happen. there was an actual decision made by someone to do it. A good analogy is if a child saw mickey walking around without his head on. That is how badly this made me feel.
                            Now you have me curious.
                            "Our greatest natural resource is the minds of our children." - Walter Elias Disney

                            Comment


                            • #15
                              Re: truly bad experience at disneyland. need some advice

                              More details are needed.
                              I open a toy, review it and take mediocore pictures. Read all about it HERE!

                              Originally posted by VintageMouse;n8463446

                              You know best :-)

                              Comment


                              • #16
                                Re: truly bad experience at disneyland. need some advice

                                ORGOCH: Sounds like as if the Queen a Farts is at it agin--causin' characters ta lose their fool heads just fer HER benefit!!!

                                Comment


                                • #17
                                  Re: truly bad experience at disneyland. need some advice

                                  Gee, I'm so sorry that you and your fiancee had such a bad experience! And it must really have been terrible if it makes an MC'er say they will never go back, ever! Wow.

                                  Since you say that you don't want any type of reparations, you just want to be heard and for Disneyland to learn how NOT to handle whatever situation you ended up embroiled in, you may want to consider writing an actual letter straight to the top. And I mean the new head of Disneyland, Michael Colglazier. If what happened to you was so egregious, there will be 'trickle down' from his office, I'm sure of it. You may not get a personal reply, but I'm sure the letter will be read and the proper people will hear about what happened to you. During my former career, letters would be written by the public to the White House about things that people were unhappy with in field offices across the country and trust me, those letters got 'bucked' to the local manager and an explanation was expected, pronto! I'm sure that Disneyland does the same. Mr Colglazier will probably delegate it to one of his 'people' but you will have been heard and local management will know that!
                                  "Life is not about waiting for the storm to pass, it's about learning to dance in the rain.​"

                                  Comment


                                  • #18
                                    Re: truly bad experience at disneyland. need some advice

                                    If you want any help from us you're going to have to give us some more information.

                                    Without that all I can advise you to do is contact Disney as soon as possible whether it is via email or phone. Be as specific as possible and if you email be patient and wait for the response. I had a bad experience last month and they got back to me within a week and it was from a lead manager who had my email forwarded to her.
                                    It does help to notify them of problems and bad experiences. If you don't they won't know what went wrong or how to fix it.

                                    Now with that said, what happened that made this such a terrible experience? Throw us a bone so we can help you.
                                    Merrily on our way to nowhere at all.











                                    Comment


                                    • #19
                                      Re: truly bad experience at disneyland. need some advice

                                      Originally posted by johnlawwhiskey View Post
                                      What to advise you to do really depends on the nature of what took place. If it's a "usual Disneyland complaint" related to someone else in the park, the park itself, theft, lost kid, bad staff, bad management, or whatever, then you can shoot customer service an e-mail on the website at https://disneyland.disney.go.com/help/email/ it's a standard e-mail form. There can be huge delays before you receive a message back.

                                      If it's something that you want to be heard by an actual person, rather than what you put down in writing, call (714) 781-4000 and press 3. The wait time is less mid day and is usually the busiest first thing in the morning. Make sure that in your e-mail or phone call that you mention that you went to City Hall and that your concerns were not addressed or resolved so that they don't give you the whole "complain before you leave" spiel.

                                      Additionally, since you are calling just to tell them what happened, they likely won't let you speak with a supervisor. If you wanted replacement tickets, or something to be done, that is the only time they would escalate it. Basically if you are asking for nothing, don't expect them to care too much about it depending on the nature of the complaint.
                                      Originally posted by Stormy View Post
                                      Gee, I'm so sorry that you and your fiancee had such a bad experience! And it must really have been terrible if it makes an MC'er say they will never go back, ever! Wow.

                                      Since you say that you don't want any type of reparations, you just want to be heard and for Disneyland to learn how NOT to handle whatever situation you ended up embroiled in, you may want to consider writing an actual letter straight to the top. And I mean the new head of Disneyland, Michael Colglazier. If what happened to you was so egregious, there will be 'trickle down' from his office, I'm sure of it. You may not get a personal reply, but I'm sure the letter will be read and the proper people will hear about what happened to you. During my former career, letters would be written by the public to the White House about things that people were unhappy with in field offices across the country and trust me, those letters got 'bucked' to the local manager and an explanation was expected, pronto! I'm sure that Disneyland does the same. Mr Colglazier will probably delegate it to one of his 'people' but you will have been heard and local management will know that!
                                      Originally posted by stitchfanocala View Post
                                      Honestly, you don't need to go into too much detail on here to get the best advice. Because whatever it is, it sounds like it could be pretty drastic, at least in your perception. And if it is, the details does not have to be fully discussed here for it may not be our business. (That's just my opinion on it.) I would refer to what johnlawwhiskey said and go with whatever route you prefer, whether that be by email or by phone. But its up to you on how much detail you want to provide for the rest of us here. Because from what you've said so far, it sounds pretty heavy and the heavier it is, the more personal it can be.
                                      Good advice from johnlawwhiskey, stormy and stitchfanocala. Gtsouthard doesn't need to go into detail here to get his question answered about who to contact. Considering the reactions that some other OPs have gotten when they posted their outrage about something Disney has screwed up, it's understandable if he decides to not give details.
                                      "With the acquisition of Marvel and now of Lucasfilm,
                                      Disney may have finally found the grail. You don't need
                                      imagination or art. All you need is a brand."

                                      - Neil Gabler

                                      "I didn't know the story of baby Jesus could be any better,
                                      until Thor told it to me."
                                      -
                                      Young girl at Disneyland's 2017 Candlelight Ceremony

                                      Comment


                                      • #20
                                        Re: truly bad experience at disneyland. need some advice

                                        Originally posted by gtsouthard View Post
                                        visited DLR over the weekend. Trip started off great my fiance and I actually decided where we wanted to get married at the resort.

                                        Had something occur At disneyland later in the day that i really did not believe was possible. Something happened that affected me to the point where I will never set foot in that place again, or spend another dime.
                                        It would seem the wedding planning isn't at fault although I would think paying $20K for a 2 hour wedding is something that would get me incredibly angry.

                                        Comment

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