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Matt's February, 2015 Dapper Day Trip Report

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  • Matt's February, 2015 Dapper Day Trip Report


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    They just keep taking the customer service higher and higher. We were also offered priority viewing for some of the shows and parades as well. Way to go Disney Hospitality.

    Leave a comment:


  • poohnpiglet
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Thank you whoever.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by poohnpiglet View Post
    Apparently I am not very tech savvy. I am not finding the feedback form on their website. I will have the hubby help me look when he gets home. Actually I am off to get the kids from school. They might be able to find it.
    https://disneyland.disney.go.com/help/email/

    Leave a comment:


  • poohnpiglet
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by whoever View Post
    I used their feedback form from the website and simply described what I was disappointed in, and gave them a link to the post in my trip report. A very gracious respresentative called me, we discussed the issues, why I didn't do anything about it when I was there (no time for a room switch and no time to spend complaining), and whether I'd be back. As I had mentioned that the Disneyland Hotel was now higher on my list of places to stay, that is where my offer was applied to. I looked up the rate on the room vs. what I was offered, and I am simply floored at the accomodation they provided. Truly great customer service. Disney knows how to right any wrong.
    Apparently I am not very tech savvy. I am not finding the feedback form on their website. I will have the hubby help me look when he gets home. Actually I am off to get the kids from school. They might be able to find it.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    I will add I had a resolution within 72 hours. I just waited until I had a chance to put my thoughts on paper (or via electrons online) before lodging my complaint. Exemplary customer service.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by Nonsuch View Post
    I was going to ask the same question, but you beat me to it!
    It's nice to know that Disney is responsive to guest complaints.

    DLH concierge lounge food might be a little better suited for kids, although GCH also has Crustables.
    The fresh potato chips are excellent.
    The beer/wine sounds interesting for the adult side as well.

    I hope by tacking on a few days we'll get to use it. We are usually EMH to park close types, so with more days available maybe we'll relax our schedule a bit.

    Leave a comment:


  • Nonsuch
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by poohnpiglet View Post
    Did you call guest services?...
    I was going to ask the same question, but you beat me to it!
    It's nice to know that Disney is responsive to guest complaints.

    DLH concierge lounge food might be a little better suited for kids, although GCH also has Crustables.
    The fresh potato chips are excellent.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by KellyMcG86 View Post
    Um... What? Uncrustables have been my pregnancy craving, and I've always hated peanut butter and jelly lol
    The concierge apparently has endless uncrustables. We are extending our stay to take advantage of the hotel, pools, etc. as a result. Concierge would normally be a waste for us as we are pretty commando about EMH, and closing down the parks, but we'll do some unwinding days with this trip and use the amenities.

    Looking forward to that TR!
    Can't wait... Trying to get Lindsey and Reese to come out too, but don't know if they'll be able to do it.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by poohnpiglet View Post
    Did you call guest services? I am curious because we recently had a stay at The Paradise Pier Hotel that was not good. On the last day of our trip we moved over to the Grand Californian (mainly because of your trip reports). We had a nice room at the Grand and a wonderful experience there. However, after our trip we got a guest resort survey for the Grand but not one for the Paradise Pier.
    I used their feedback form from the website and simply described what I was disappointed in, and gave them a link to the post in my trip report. A very gracious respresentative called me, we discussed the issues, why I didn't do anything about it when I was there (no time for a room switch and no time to spend complaining), and whether I'd be back. As I had mentioned that the Disneyland Hotel was now higher on my list of places to stay, that is where my offer was applied to. I looked up the rate on the room vs. what I was offered, and I am simply floored at the accomodation they provided. Truly great customer service. Disney knows how to right any wrong.

    Leave a comment:


  • poohnpiglet
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by whoever View Post
    UPDATE: Disneyland guest services has extended me a Premium View room with Concierge (excluding certain holiday periods) at the Disneyland Hotel for a rate I've never seen... like staying on Harbor low. I will be staying for five or six nights I think for what the Grand costs me for two nights. Way to make an unfortunate situation right! Disney really knows how to do guest relations!!! My hat goes off to them.
    Did you call guest services? I am curious because we recently had a stay at The Paradise Pier Hotel that was not good. On the last day of our trip we moved over to the Grand Californian (mainly because of your trip reports). We had a nice room at the Grand and a wonderful experience there. However, after our trip we got a guest resort survey for the Grand but not one for the Paradise Pier.

    Leave a comment:


  • KellyMcG86
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Um... What? Uncrustables have been my pregnancy craving, and I've always hated peanut butter and jelly lol

    Looking forward to that TR!

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by KellyMcG86 View Post
    Nice!!! Disney service at its best.
    Amy is furiously planning now. The "unlimited access to uncrustables" seemed to make it real. I think we are going to do an entire day of just hanging out at the pools, may get a cabana even.

    Leave a comment:


  • KellyMcG86
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Nice!!! Disney service at its best.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    UPDATE: Disneyland guest services has extended me a Premium View room with Concierge (excluding certain holiday periods) at the Disneyland Hotel for a rate I've never seen... like staying on Harbor low. I will be staying for five or six nights I think for what the Grand costs me for two nights. Way to make an unfortunate situation right! Disney really knows how to do guest relations!!! My hat goes off to them.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Now for my review on our room this time. As most of you all know, I'm one of the biggest Grand Californian Fan Boys out there. I LOVE this place. I love the merchandise, love the robes (the old ones are much better than what they offer now though and Amy and I each have one of our own), love the architecture, love the proximity to everything, love the views, love the balconies, love the restaurants and drinking establishments, love the pools, love the service, love, love, love it. That being said...my room this trip had some serious issues. I was SOOO happy to get what I consider one of the best room locations in the entire resort. Right over the DCA entrance from the Grand. To me, this room location simply CANNOT be beat. You get fireworks views for Disneyland, you get to look INTO the Grizzly Peak area of DCA, you are literally SECONDS from entering the park after leaving your room, close proximity to Napa, Storytellers, and the Pools, it’s just the perfect location.


    Before I dig too deep into my issues with the room I thought it would be good to frame up where I’ve stayed before and the general condition of each of those rooms.


    I've had several different views over the years. For our first trip in 2010, we were right over world of Disney on the 3rd or 4th floor. The Down Town Disney view and the fireworks view was pretty great for our first trip.





    Our room on this trip was perfect, nothing out of place, worn, etc. Just perfect experience all around.
    Location: 3 out of 5
    View: 3 out of 5
    Room Condition: 5 out of 5


    For our 2011, trip, we managed to get a 3rd floor view into DCA over on the Paradise Pier side. We looked directly at Goofy’s Sky School. It was a pretty unique vantage point, and afforded close proximity to the 6th floor WOC viewing deck as well as a great photo opportunity of myself and Katherine on Goofy's as taken from our balcony.
    Location: 3.5 out of 5
    View: 4 out of 5
    Room Condition: 5 out of 5







    For our third trip, in May 2013, we had a room location which I'd probably say was one of the least remarkable ones to date. We were in the wing over the shops in Downtown Disney, however we were facing inward and looking into the Brisa Courtyard. We had a great monorail view, but outside of that, all we had to look at was the other rooms of the hotel.
    Pretty disappointing. One fault I will point out though, was one of the sinks was slow draining. I called and had them come up, and it was fixed by facilities while we were in the park
    Location: 2 out of 5
    View: 1.5 out of 5
    Room Condition: 4 out of 5





    For our fourth trip in February of 2014, we had a great location, and a decent view. We were tucked into the corner of the wing above Napa and were facing into the hotel. Great view of the pool and Mickey's Fun Wheel of DOOM. Would have been even better if we were a few floors up, but regardless, I LOVE the room and the location could not be beat. Room condition: Superb as always.
    Location: 5 out of 5
    View: 3 out of 5
    Room Condition: 5 out of 5








    We'll skip my next few trips as they were solo and as such I stayed offsite, but Amy and I made a trip out in September of 2014 to celebrate her birthday and attend Dapper Days. This time, we had an Accessible room. These rooms appear to be in the same locations on each floor. The room configuration was pretty different than our usual bunk-bed rooms. The bathroom was completely separate from the rest of the room. Whereas with every other visit, the double vanity is open to the rest of the room with only the water closet and shower being behind a door, this configuration had everything behind a wide door. The room also had a sofa, coffee table, and King size bed (I believe it was a King) instead of the bunk beds and Queen we normally get. The room was located in a corner facing the valet area with remarkable views of not a whole lot. Room condition: GREAT! Everything seemed very NEW and recently updated.
    Location: 2 out of 5
    View: 1 out of 5
    Room Condition: 5 out of 5











    This brings us to our family trip of October 2014. We again had a Brisa Courtyard room right next to the monorail. The view... pretty meh. The location... pretty good. One thing we noticed on this trip was a water stain on the ceiling over by the wall partition to the bathroom sink area. Obviously there was a leak in one of the rooms above and the damage to rooms below had NOT been addressed. This was the first time the quality of the room had really been less than great. It unfortunately was NOT to be the last.
    Location: 3.5 out of 5
    View: 1 out of 5
    Room Condition: 3 out of 5







    And finally, my most recent visit and stay at the Grand. This was to be my ideal room location, ideal view, but the condition... horrible. We'll start with the location and view. We were directly over the entrance to DCA facing into
    Grizzly peak. The view was GREAT. Only elevation and a few rooms closer to the monorail could have made it better. The location was unbeatable. I LOVE this wing, and I'd stay in it every time if I could. Best location in the entire resort in my opinion.

















    OK, here's where this is going to get ugly. Condition of the room.... furniture... in shambles. One of the first things we go to do is pull out the trundle to get Victoria settled. The pull is completely missing from one side. Here's a few pics of what it looked like and is supposed to look like. I realize this hardware is expensive and they probably didn't order a whole lot of spares, but still... unacceptable for a room at the Flagship of Disney's DLR.








    Next up... the refrigerator cabinet.... it couldn't be closed...







    The hinges were completely blown out on it. These are easily replaceable as they are your standard flush-fitting hinges available for replacement from any cabinet hardware company. COMPLETELY unacceptable.


    Next up... peeling wallpaper. Here's one pic, but there was peeling wallpaper in multiple locations in the room. UNACCEPTABLE at the grand.





    Next up... missing trim rings on the bathroom hardware... Again.. Disney better have ordered a surplus of Hardware, but to completely leave something like this is just horrible. Go grab a new piece of hardware even if it doesn't match. Nobody will notice if the style is SLIGHTLY off... they'll notice the missing hardware pieces though.





    Next up... There were sticky spots on the carpet. Presumption was bubble gun solution, but who knows.


    Lastly... Katherine found suckers jammed between the mattress and the frame on the top bunk... lots and lots of suckers. Thankfully, all the suckers were still in their wrappers, but man... what a poor deal. Mousekeeping clearly didn't do a good job when cleaning the room, or completely neglected to change the bedding on the top bunk from the last patron. UNACCEPTABLE.


    Location: 5 out of 5
    View: 4.5 out of 5
    Room Condition: 1 out of 5


    All of this in a room with a rack rate in excess of $500/night. So disappointed. Will we be back? ABSOLUTELY. Was this an experience which has made me very critical of how the hotel is being maintained and what I feel is a trend with Disney of lack of maintenance because of their monopoly on the experience. The Grand is still our Californian Home away from home but the Disneyland Hotel is looking just a little bit more attractive these days.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by mre200200 View Post
    You guys looked amazing. It was great running into you again on Dapper Day.
    Now I'm totally going to "borrow" some of your pictures.
    Thanks Joe, your whole family was looking pretty darn amazing too. If you want any shots in full RAW, let me know and I'll upload them for you.

    I'm working on my review of the Grand's room this morning.

    Leave a comment:


  • mre200200
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by whoever View Post



    You guys looked amazing. It was great running into you again on Dapper Day.
    Now I'm totally going to "borrow" some of your pictures.

    Leave a comment:


  • whoever
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    Originally posted by KiMcHeEfOrLiFe View Post
    What an awesome trip report! Your photos are top notch as always! Love the bokeh on the photo of your family and the Flowers.
    Thanks for reading, and for the compliments!! If you think the bokeh on that pic was nice, I just ordered up the ultimate portrait lens (and an awesome dark-ride lens) the Nikkor 85mm f/1.4. That sucker will have crystal sharp features on subject and creamy bokeh as all getout. Can't wait for that to arrive and get it in my hot little hands.

    I don't know how you remember so much detail of your trips... even down to the time of the day! I don't even remember what I did yesterday lol. But anyways, you and your family looked incredible for Dapper Day! Thanks for sharing your incredible weekend with us and can't wait to read about your next trip!
    Admittedly, I jot down enough notes to jog my memory on most things. If I wait too long, I really have to look at the pics closely to figure some things out because I'm not really writing much as far as information goes. My last TR, I got stalled on and had to really rely on Amy and Lindsey at points to help me remember everything. So long as you jot down a mental clue to what you were experiencing at that moment, it comes back pretty easily. May even just be a single word. For example, all I had to write down was "Tijuana" and I had all the mental recall about the selfie stick family from Tijuana to write about.

    Leave a comment:


  • KiMcHeEfOrLiFe
    replied
    Re: Matt's February, 2015 Dapper Day Trip Report

    What an awesome trip report! Your photos are top notch as always! Love the bokeh on the photo of your family and the Flowers. I don't know how you remember so much detail of your trips... even down to the time of the day! I don't even remember what I did yesterday lol. But anyways, you and your family looked incredible for Dapper Day! Thanks for sharing your incredible weekend with us and can't wait to read about your next trip!

    Leave a comment:

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