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Club 33 Customer Service !?!?!?!

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  • Club 33 Customer Service !?!?!?!

    I had the WONDERFUL oppertunity to go to Club 33 this past summer. I got a Cloth Bag like the ones they have at Trader Joe's as a souviner. It cost me $18.50 for a $3.00 bag. Well.... I washed it... BIG mistake. The navy straps bled all over my other clothes, and onto the white part of the bag. It sucked a big one.

    I took the bag to the Town Hall, as I didn't want to bug the people at Club 33... Maybe I should have bugged them. They called Club 33 for me and basically were told, too bad, so sad, no refunds or exchanges. So, the Disney employee basically relayed that message. I was disapointed, as obviously, after one washing on cold, this should not happen. I went out to customer service. I spoke with the manager there. She said they have NO control over Club 33, and that there was NOTHING I could do.

    This just bites, and is totally NOT a good reputation for Club 33, but I don't think they care. What happened to good customer service?

    Any ideas?

    (Thanks! This is my first post)
    Erika

  • #2
    Re: Club 33 Customer Service !?!?!?!

    Well I really don't know what to say, but that I'm very sorry. you should take it to court- that's just not right at ALL.

    O and by the way, welcome to Mice Chat! =]

    Comment


    • #3
      Re: Club 33 Customer Service !?!?!?!

      Did you read the cleaning instructions on the bag?

      Comment


      • #4
        Re: Club 33 Customer Service !?!?!?!

        Sorry to hear about your mishap.

        With a new membership waiting list going on about 5 years long, customer service isn't high on the priority list.

        UNLESS...You are a current member and take it inside to them personally. Then I bet you'd get satisfaction.

        Good luck!

        Comment


        • #5
          Re: Club 33 Customer Service !?!?!?!

          hrm... Disneyland management had NO control over Club 33? That doesn't sound right to me.....

          Is Club 33 owned by a different company or does there excusitivity place them above the law?
          St. Elizabeth, Patron Saint of Themed parks. Protect us from break downs, long lines, and used gum. Amen.

          "Dance like it hurts, love like you need money, and work when people are watching" - Dogbert




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          • #6
            Re: Club 33 Customer Service !?!?!?!

            Shame on them for using such poor quality materials

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            • #7
              Re: Club 33 Customer Service !?!?!?!

              LOL...

              LOL...



              LOL...

              How do I get in?!

              LOL...

              It's just funny that I'm asking...!
              Took mom to Disneyland for the first time in over 20 years this week! Woo!
              - March 1, 2006

              She screamed, cried, and laughed...
              - me too!

              Comment


              • #8
                Re: Club 33 Customer Service !?!?!?!

                Dang, that stinks. You should lodge a complaint or something if you already haven't. Using shoddy materials for such an expensive bag is really not good.

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                • #9
                  Re: Club 33 Customer Service !?!?!?!

                  Why did you wash a bag?

                  Unusually and exceedingly peculiar and altogether quite impossible to describe...


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                  • #10
                    Re: Club 33 Customer Service !?!?!?!

                    That wasn't an appropriate response. Did you ask to speak with a manager?
                    ~ MickeysGirl šoš
                    ~ Gotta Love the Mouse! šoš








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                    • #11
                      Re: Club 33 Customer Service !?!?!?!

                      Originally posted by thejoshualee
                      hrm... Disneyland management had NO control over Club 33? That doesn't sound right to me.....

                      Is Club 33 owned by a different company or does there excusitivity place them above the law?
                      I think it's more under corporate control, maybe some other arm of the Disney company.

                      Comment


                      • #12
                        Re: Club 33 Customer Service !?!?!?!

                        Someone will help you if you stay on them. Good luck and may the force be with you.
                        sigpic

                        This has been a Filmways presentation dahling.

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                        • #13
                          Re: Club 33 Customer Service !?!?!?!

                          I beleive all sales at Club 33, The T.E.A.M. Centers and Company D are final. That is why they can give you the brush off. Check the receipt. I have never been able to return defective merchandise when the receipt has that on it. And I work for the crooks! (Can you tell I'm still upset about a bad polo shirt?)

                          Comment


                          • #14
                            Re: Club 33 Customer Service !?!?!?!

                            Originally posted by A Disney Dreamer
                            Well I really don't know what to say, but that I'm very sorry. you should take it to court- that's just not right at ALL.

                            O and by the way, welcome to Mice Chat! =]
                            Well that would not be a good idea given the fact that in the end, no matter what, the person would pay more than they would get refunded back given the fact that they will have to pay court and lawyer fees....Which would be much more that $18. That cost just wouldn't be worth it.

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                            • #15
                              Re: Club 33 Customer Service !?!?!?!

                              damn! SMH and :thumbdown at club 33. and to think they charge all that money for membership and couldn't refund you the 18 bux. do you have pix?

                              Comment

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