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Handicapped Guests (Rant & Question)

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  • Handicapped Guests (Rant & Question)

    I have to admit that during the recovery of my broken leg (tib/fib fracture with 1 rod and 6 screws) Disneyland has been the one bright spot in all of this, yet this past week I admit to being less then happy with my experience on Indiana Jones at DLR.

    At the start I rented a scooter to get around since I couldn't put pressure on my left leg (let alone walk in that black boot ... I don't know how people do it). So, it was obvious that something was wrong with me. Now I just have my cane and a slight limp - so the fact that I can't move around normally is not so obvious. I can't handle uneven surfaces very well (like suspension bridges or TSI), inclines and declines are also somewhat tricky for me as well since I don't have very good flexibility in my foot at all (my big toe can't even bend ... it just sticks straight out) and stairs really are bad on my knee (since there are 4 screws below it and they are kinda sticking out).

    So, as I made my way to the handicapped entrance on Indy the CM just looked at me and pointed to the handicapped sign - and didn't say a word or ask if I could go up and down stairs. Let me add that I had previously gone to City Hall to ask about obtaining one of those assistance passes and was told that it is their policy that anybody with an assisstance device (like my cane) will be accomodated - and if anybody didn't adhere to this to tell them that I was told at City Hall. I told the CM this and he let me "cut" in line, didn't escort me all the way into the handicapped line. But, I went along with it and dreaded the stairs the moment I looked at them. I can't do stairs like before, and have to do them one at a time - so I slowed things down considerably. Then around the bend more stairs ... going down! At first I though of complaining, but overall my day at DLR went well and at the end I had let the incident go.

    Yet, the next time I went I rode Alice In Wonderland and went through the regular entrance since it was very short (like 10 people) so it wasn't too bad. As soon as I sat in the ride the CM operating it handed me a handicapped access flyer and told me that I should go on the handicapped entrances.

    Although since physically I appear to be "normal" most people give me weird looks when I go through the exit ... and a few CM's look at me with that rolled eye look. It does make me feel bad and as if I'm abusing of this privilege, yet I can't get around like I used to and it adds more to my frustration when this does happen. Like I should be beyond this and in the regular line with most of the folks. Let me add that the majority of the time I go to DLR on my own, so there isn't a group of folks with me at all - just me.

    And, actually on the 15th I went into the normal line for Space Mountain and held up the line a bit. I was walking as fast as I could, sweating and panting, and in front of me there was a BIG gap ... plus I heard whispers from the folks behind me as well ... nevermind that they saw I was struggling. This proved to me that I wasn't ready for the regular line though.

    So, my question (after letting all this out ... and I thank you for reading this far) is how does one obtain a handicapped access pass? Because most days I'm there just to walk around and go on a ride or two. I don't want to be renting scooters every time I go there since I only stay for a few hours.

    Should I also report to City Hall when their CM's don't adhere to their policy?


  • #2
    Re: Handicapped Guests (Rant & Question)

    Originally posted by Stitch74 View Post
    Should I also report to City Hall when their CM's don't adhere to their policy?
    You definately should. My brother is handicapped and we've had to deal with City Hall several times, for almost the same reasons as you.
    "I, not events, have the power to make me happy or unhappy today. I can choose which it shall be. Yesterday is dead, tomorrow hasn't arrived yet. I have just one day, today, and I'm going to be happy in it. "Groucho Marx

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    • #3
      Re: Handicapped Guests (Rant & Question)

      Absolutely report it if someone doesn't adhere to policy. This isn't some little side policy the company has but a federal requirement and their failure to uphold it could have serious legal ramifications. They need to know when their process is breaking down and where so they can fix it.

      I can't think of anything you didn't do right. You went to City Hall and did what you were told. At that point it is on the shoulders of the CM's you interacted with and if they fail to give you the required aid, then they should be reported.

      Our revels now are ended. These our actors, As I foretold you, were all spirits and Are melted into air, into thin air: And, like the baseless fabric of this vision, The cloud-capp'd towers, the gorgeous palaces, The solemn temples, the great globe itself, Yea, all which it inherit, shall dissolve And, like this insubstantial pageant faded, Leave not a rack behind. We are such stuff As dreams are made on, and our little life Is rounded with a sleep. mycroft16 on Twitter

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      • #4
        Re: Handicapped Guests (Rant & Question)

        Originally posted by mycroft16 View Post
        Absolutely report it if someone doesn't adhere to policy. This isn't some little side policy the company has but a federal requirement and their failure to uphold it could have serious legal ramifications.
        Actually, this is not true, so please be careful. Yes, I would report it to City Hall, and include the CMs name. They need to be retrained. As far as the federal requirement, this applies to legally disabled persons. It does not apply to someone who has broken their leg and needs assistance. However, Disney's policy is to provide assistance to help the guest enjoy the park. And Disney goes above and beyond the legal requirements.

        In Indy, the SOP for the guest needing assistance is to enter the line at the handicapped queue, they do not escort you thru, you walk up til you get to the stairs, on the left side just before the stairs is a gate with the handicapped sign, you wait there and get the CMs attention. He or she will say hi, you show the cane, they open the gate and you use the elevators. They don't go with you. We've been doing this for 3-4 years, and it has never been an issue. The biggest problem is people don't usually know where to go or how to ask. We have never needed to get a pass, because the CMs have always been very helpful.
        If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

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        • #5
          Re: Handicapped Guests (Rant & Question)

          You should go to city hall and get a pass, because that pass can have important information on it for the attractions people. No stairs, secondary entrance, wheelchair, etc. It's also important on a lot of rides (like Space especially) that if you need extra time to get in, the ride operators know it ahead of time. Otherwise things can back up and break down. Last time I went to the park, Roger Rabbit and Space broke down right before my eyes cause of people getting in/out slowly, and I know on Space at least they can totally prevent that just by having folks go in the rocket sitting to the side. If they don't know that, can't do a thing about it.

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          • #6
            Re: Handicapped Guests (Rant & Question)

            Originally posted by Stitch74 View Post
            So, my question (after letting all this out ... and I thank you for reading this far) is how does one obtain a handicapped access pass? Because most days I'm there just to walk around and go on a ride or two. I don't want to be renting scooters every time I go there since I only stay for a few hours.

            Should I also report to City Hall when their CM's don't adhere to their policy?
            Yes, report the CM, however, I think the CM did what they were supposed to do. They allowed you into the line at the Handicapped point. They do not escort you thru. Just before you reach the stairs, there is a gate on the left. This gate is the handicapped gate to avoid the stairs. If this CM denied you entry, you have cause to complain. The CM will be watching for people needing to use the gate, and also for kids who are too small to ride, but have slipped past the first few checks. We have always just signaled the CM, and they have us enter and use the elevator.

            Generally, CMs prefer you to use the Handicapped access because then they know they will need to make extra time for you to load. A few rides like Space Mountain, have time limits on how long they have to load a rocket. They also will ask different, important questions for evacution purposes when they know they have a guest needing assistance on board. (BTMRR, they are very clear that you will need to be able to walk down stairs in case of an evac. CMs are not allowed to assist you, for legal reasons. Too many people like to bring lawsuits, even when they are being assisted.)
            If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

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            • #7
              Re: Handicapped Guests (Rant & Question)

              Originally posted by Malcon10t View Post
              As far as the federal requirement, this applies to legally disabled persons. It does not apply to someone who has broken their leg and needs assistance. However, Disney's policy is to provide assistance to help the guest enjoy the park. And Disney goes above and beyond the legal requirements.
              What is a "legally disabled person" I always thought that someone with a broken leg was a "legally disabled person"

              Just curious,

              CU@DL

              Andy
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              What is, is... What is not, is not.

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              I don't ask for much... Just a few little things!

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              • #8
                Re: Handicapped Guests (Rant & Question)

                It has become more difficult to receive a special access pass from City Hall. I went in with a friend who is in a wheelchair full-time, both legs are paralyzed and she has only 1 fully functioning arm and they would not give her a pass. I'm not sure what the qualifications are now, but I doubt a broken leg would qualify.
                <o>

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                • #9
                  Re: Handicapped Guests (Rant &amp; Question)

                  Originally posted by CUatDL View Post
                  What is a "legally disabled person" I always thought that someone with a broken leg was a "legally disabled person"

                  Just curious,

                  CU@DL

                  Andy
                  In the state of New Mexico to be a Legally Disabled person you get a different license that displays what type of disability you have, and a license plate/or parking notice (if you apply for it)

                  A broken leg is not considered disbabled, but for lack of words a temporary disablity. If her leg never heals completly and is required to use a cane for the rest of her life then she can apply for permenant disablity.

                  Loving Disney Since 2006!
                  Portfolio: anthonyhays.com | Pictures: Flickr

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                  • #10
                    Re: Handicapped Guests (Rant &amp; Question)

                    I think cast members tend to not be as helpful to guests who don't have very obvious disabilities (ex. somebody with a sprained ankle not using a wheelchair) because plenty of non-disabled people might try to fake an injury in order to avoid waiting in line.

                    I like the policy they had before. Anyone with a disability had to show a note from the doctor to City Hall. Then you be given a disability pass. We did this when my mother had foot surgery. We called Disneyland and asked about a disability pass. They said we needed to show proof of her disability. So, we got a note from the doctor, showed it to the CMs at City Hall and got a pass. This is the best way to go. People with obvious disabilities and not so obvious disabilities will be able to easily avoid waiting in line and not have to worry about CM judgment. I've always wondered why they got rid of this policy. It worked fine when my mother and I used it.
                    The Armenian Genocide

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                    • #11
                      Re: Handicapped Guests (Rant &amp; Question)

                      Originally posted by Alpine View Post
                      You should go to city hall and get a pass, because that pass can have important information on it for the attractions people. No stairs, secondary entrance, wheelchair, etc. It's also important on a lot of rides (like Space especially) that if you need extra time to get in, the ride operators know it ahead of time. Otherwise things can back up and break down. Last time I went to the park, Roger Rabbit and Space broke down right before my eyes cause of people getting in/out slowly, and I know on Space at least they can totally prevent that just by having folks go in the rocket sitting to the side. If they don't know that, can't do a thing about it.
                      Like Alpine said you will need go to City hall or guest service at DCA
                      I have see the pass and do help the CM that work the attractions what type of help you need. Also ask how much Mobility you have.

                      Some attractions you can your ECV drive up to the ride.
                      One more thing at city hall is one of the guild book Mobility disabilities
                      It tell if you need into main or the exit attraction.

                      City Hall have a ramp to the side door if you do not want get out of ECV.

                      Some of the mousechat Have the pass and it work well.
                      AKfandisney Have a Magic Disney day šoš 2010
                      Alan





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                      • #12
                        Re: Handicapped Guests (Rant &amp; Question)

                        Originally posted by CUatDL View Post
                        What is a "legally disabled person" I always thought that someone with a broken leg was a "legally disabled person"

                        Just curious,

                        CU@DL

                        Andy
                        Hi,

                        No, a person with a broken leg is not "legally disabled", they have an injury. However, a doctor may declare a person with a broken leg temporarily disabled. One very important step in the disability step, is having the doctor declare you disabled. Someone whose back is bothering them is not disabled, but Disney still bends oer backwards to accomodate them. Once you receive the doctor's notice, you may then apply for your disability insurance, you are covered by the ADA laws, etc... The ADA is designed to try and even the playing field. It is not designed to give the disabled a priviledge or an advantage (in work, school, public life, etc). In cases like Disneyland, the ADA requires that they provide access to areas. DCA is ADA compliant. Examples of what is required are such things as having gates wide enough to allow a wheelchair. The law does not say they have to wait a shorter time. A good example is the Matterhorn. A disabled guest enters the queue just like a non disabled guest as the queue is accessible. Now, when they reach the part near the front where you do the switchbacks, this area is not accessible. To meet accessibilty, they have a gate just before this when the disabled can enter and not go thru the switchbacks. Another is Buzz. Buzz is fully accessible, except fot entering the ride carts. So, you do the normal entrance, but once inside the show, you go thru the HA door and they have a special cart available and are able to stop the moving walkways. Because Indy's queue is not accessible, you enter thru the exit to the handicapped entrance, you go thru the line from this point to the handicapped gate. From here you take teh elevator up, walk across, take the elevator down to the loading area.

                        If the disablilty is hearing impaired, they have numerous options from sign language interpreters to closed captioning adn reflective captioning. Braille is available for visually impaired.
                        If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

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                        • #13
                          Re: Handicapped Guests (Rant &amp; Question)

                          Originally posted by French25Fan View Post
                          People with obvious disabilities and not so obvious disabilities will be able to easily avoid waiting in line and not have to worry about CM judgment. I've always wondered why they got rid of this policy. It worked fine when my mother and I used it.
                          It was very heavily abused. People considered it a front of the line pass. They eliminated it due to abuse.
                          If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

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                          • #14
                            Re: Handicapped Guests (Rant &amp; Question)

                            Originally posted by pixie chick View Post
                            It has become more difficult to receive a special access pass from City Hall. I went in with a friend who is in a wheelchair full-time, both legs are paralyzed and she has only 1 fully functioning arm and they would not give her a pass. I'm not sure what the qualifications are now, but I doubt a broken leg would qualify.
                            There is no longer a special access pass (SAP) available, they did away with them in 2002 (2001?). But, that said, your friend in the chair would not need one. The wheelchair alone would give her everything she needed for assistance. What would a SAP have given her, that was not afforded her in the wheelchair?
                            If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

                            Comment


                            • #15
                              Re: Handicapped Guests (Rant &amp; Question)

                              Originally posted by Alpine View Post
                              You should go to city hall and get a pass, because that pass can have important information on it for the attractions people.
                              If you get a scooter, or have a cane, they will usually not give you a pass. The argument is that your scooter or cane should be enough for the attraction CMs. That's been my experience, anyway.
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