A kind of funny incident:
While boarding Star Tours Tuesday a female CM began screaming at another (male) CM in front of myself and children for sending her passengers before she was ready (and I mean SCREAMING!) "I told you not to send me any passengers yet!", she yelled. I said to her "I'm sorry, we can go back", but she (changing dispositions immediatly) said "Oh no, it's okay go right ahead to boarding, row 5 please" - in the sweetest voice. She then began chasing and berating the other CM again. Kind of funny actually - but she was soooo nice to us I had to laugh. Like something out of Psycholand. Not negative at all though - sweet girl, to us anyway.
Another not so funny Incident: Out of respect for guest services I won't disucss the details of what happened concerning another CM and my little boy. Let's just say that Guest Services made up for the incident completly and the, um, CM was immeditely removed from the attraction (and the Park I presume). They took care of it so quick and effeciently that I felt bringing in the police was not be needed.
Another incident the previous day: A not so nice male CM gave us phony information concerning a way to simply get to the matterhorn. I don't know if it was intentional but a nicer female CM standing less than 10 feet from the (not so nice) phony info guy took up personally to the matterhorn (which we could see from where we were standing). The previous guy would not even allow us to pass. I don't know what his problem was but he flat out lied to us - I'm guessing he probably was incompetent or ignorant or both. At the least he was NOT NICE about it anyway - right in front of my children too. Sad.
Overall it was an incredible trip. We recieved some REALLY great treatment from Guest Services which certainly made up for the bad CM's.
I have never had to complain about a CM ever (since 1962) until now. However both negetive CM experiences could not go un reported.
On the bright side I gave written compliments to 3 of the best CM's ever.
Are CM's being pushed to the limit with summer and graduation upon them? Or is it simply training? Are they rejects from Six-Flags or Knotts with horrible attitudes or what? What is going on?
I heard from a former CM that there used to be a point system to track bad CM's and after aquiring a certain amount the CM would be terminated. She said that in the old days they would get 1 warning, 1 write-up and the third time BAM - terminated.
On the flip side do they award "merit" points or something for compliments? I really do hope there is some kind of reward for the good ones. The differences between CM's can be striking.
Could any micechatters shed some light on current policies? Thanks in advance.
And thank you TRUE "CM's". Being a CM is truly a PERFORMANCE and you all are "on stage" and part of the show. Thanks for making my children's experience as wonderful as I remember when I was a child - 1962 to date.
(always a child at heart).