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  • Originally posted by EdwardGrimm View Post

    So the new ride is only for guests who bring smart phones? Wow Disney.
    They'll have machines for guests without smartphones. It's stated in their blog.
    These are some of my favorite TRs I have posted

    DL 55th BDAY trip report
    My company had a special night at the park
    WdW trip report with WWoHP
    NYE 2011 trip report
    Mice Chat 7th anniversary
    Leap year 24 hour report
    New DCA trip report
    NYE 2012
    HKDL trip report

    Comment


    • Originally posted by Mr Wiggins View Post

      Disney isn't just starting in that direction, it's already far down that road. "Self-service customers" is a beancounter's dream -- a few backstage employees maintain the apps, and the customers do the rest. It allows Disney to cut back even more on the CM-to-guest ratio, and pocket the profits.
      Geee.they going the way many Stores and Fast food outlet are going......
      "Self-service customers"= fewer employees
      Soaring like an EAGLE !

      Comment


      • Originally posted by biggsworth View Post

        They'll have machines for guests without smartphones. It's stated in their blog.
        that good to know.......there guest can't or do not have
        smartphones.........
        and I one that don't want one !
        I rather do the flip........
        Last edited by Eagleman; 01-10-2020, 06:13 PM.
        Soaring like an EAGLE !

        Comment


        • Originally posted by Eagleman View Post

          Geee.they going the way many Stores and Fast food outlet are going......
          "Self-service customers"= fewer employees
          It’s the way of the future for everyone not just Disney. It’s only gonna get more and more automated.

          Comment


          • Originally posted by Yamamoto364 View Post
            It’s the way of the future for everyone not just Disney. It’s only gonna get more and more automated.
            Exactly. Disney continues to raise prices and lower the quality of their customer service -- and their main defense is "other companies do the same thing." It's no wonder that more and more, Disney's customer service is being compared to that of airlines, banks, and big box stores.
            "Disneyland is often called a magic kingdom because
            it combines fantasy and history, adventure and learning,
            together with every variety of recreation and fun,
            designed to appeal to everyone."

            - Walt Disney

            "Disneyland is all about turning movies into rides."
            - Michael Eisner

            "It's very symbiotic."
            - Bob Chapek

            Comment


            • Originally posted by Mr Wiggins View Post

              Exactly. Disney continues to raise prices and lower the quality of their customer service -- and their main defense is "other companies do the same thing." It's no wonder that more and more, Disney's declining customer service is being compared to that of airlines, banks, and big box stores.
              Last time I went to a Christmas party and it rained heavily I got a free ticket to return. Last time I had a 6 hour mechanical delay on a flight I got absolutely zero. I wouldn’t compare them.

              Comment


              • Originally posted by Yamamoto364 View Post
                Last time I went to a Christmas party and it rained heavily I got a free ticket to return. Last time I had a 6 hour mechanical delay on a flight I got absolutely zero. I wouldn’t compare them.
                There is one big difference between Disney and airlines: Although both continually raise their prices, lower the quality of their service and squeeze their customers for every profit-pinching penny that they can, airlines don't have customers who defend, justify and excuse the corporate greed.

                "Disneyland is often called a magic kingdom because
                it combines fantasy and history, adventure and learning,
                together with every variety of recreation and fun,
                designed to appeal to everyone."

                - Walt Disney

                "Disneyland is all about turning movies into rides."
                - Michael Eisner

                "It's very symbiotic."
                - Bob Chapek

                Comment


                • Originally posted by Mr Wiggins View Post

                  There is one big difference between Disney and airlines: Although both continually raise their prices, lower the quality of their service and squeeze their customers for every profit-pinching penny that they can, airlines don't have customers who defend, justify and excuse the corporate greed.
                  So then it’s ok for them to provide no service ?

                  And where did I say I defend their corporate greed? I only said don’t compare them to an airline.

                  Also there are plenty of blogs and forums dedicated to air travel that defend them.
                  Last edited by Yamamoto364; 01-10-2020, 11:01 PM.

                  Comment


                  • Originally posted by Mr Wiggins View Post

                    Exactly. Disney continues to raise prices and lower the quality of their customer service -- and their main defense is "other companies do the same thing." It's no wonder that more and more, Disney's customer service is being compared to that of airlines, banks, and big box stores.
                    It's interesting that you equate automation with a decline in customer service. Frankly, I love walking into places that have screens for me to place an order, or allow me to place an order on my phone and pick it up without having to wait in lines. In my mind, that's a better experience than having to wait in lines, then place the order, then wait for it to be ready.

                    Comment


                    • Originally posted by guynhawaii View Post
                      Aloha,
                      My gut instinct is telling me you will be able to sign up for a BG upon entering either DLP or DCA.
                      You and everyone who wants to join you will need to have had your tickets scanned through the gate at Disneyland park for that day. Everyone in your group will need to be linked to assure being in the same boarding group. I don’t think they said you had to physically be inside the park but your ticket must be scanned for DL beforehand. Going through the gate at DCA may make you ineligible for a boarding group but in theory you may be able to go inside DL and then leave to go to DTD for breakfast.

                      Comment


                      • What I want to know is, is it one element in the ride, that is causing breakdowns or is it multiple elements that are causing different breakdowns.

                        In WDW, there was a reported breakdown during the 1st part of the attraction, however guests were not escorted off, but moved to the next part of the ride automatically.

                        Comment


                        • Originally posted by denyuntilcaught View Post
                          It's interesting that you equate automation with a decline in customer service.
                          I don't equate automation with a decline in customer service. I equate Disney's use of it as a continuation of the decline in Disneyland's standards of staffing and customer service -- a decline that has been progressing, degree by degree, since Pressler's day, and which has accelerated under the Iger regime.

                          "Disneyland is often called a magic kingdom because
                          it combines fantasy and history, adventure and learning,
                          together with every variety of recreation and fun,
                          designed to appeal to everyone."

                          - Walt Disney

                          "Disneyland is all about turning movies into rides."
                          - Michael Eisner

                          "It's very symbiotic."
                          - Bob Chapek

                          Comment


                          • Originally posted by Mr Wiggins View Post

                            I don't equate automation with a decline in customer service. I equate Disney's use of it as a continuation of the decline in Disneyland's standards of staffing and customer service -- a decline that has been progressing, degree by degree, since Pressler's day, and which has accelerated under the Iger regime.
                            I agree -
                            I don't equate automation with a decline in customer service and that is what happening.
                            Also means
                            = fewer employees !

                            imo
                            Last edited by Eagleman; 01-11-2020, 05:35 PM.
                            Soaring like an EAGLE !

                            Comment


                            • Originally posted by Mr Wiggins View Post

                              I don't equate automation with a decline in customer service. I equate Disney's use of it as a continuation of the decline in Disneyland's standards of staffing and customer service -- a decline that has been progressing, degree by degree, since Pressler's day, and which has accelerated under the Iger regime.
                              Completely agree. It’s one thing when automation is part of the theming. It’s another thing when it is used instead of the theming.

                              Duh. Less theming = less staffing. Yea, period.

                              Comment


                              • Originally posted by Spongeocto4 View Post
                                What I want to know is, is it one element in the ride, that is causing breakdowns or is it multiple elements that are causing different breakdowns.

                                In WDW, there was a reported breakdown during the 1st part of the attraction, however guests were not escorted off, but moved to the next part of the ride automatically.
                                Speaking from experience at WDW, its the turntable on the Resistance Intersystem Transport that has caused a lot of issues. When the turntables are down guests are escorted pass the 2nd preshow with Lieutenant Bek in the ship directly into the the hangar with the stormtroopers. Which actually takes from the experience since in the 2nd preshow is how you end up in the Star Destroyer hangar in the first place. Hopefully DL won't experience those same issues.
                                Last edited by N2dru; 01-12-2020, 08:48 PM.

                                Comment


                                • Originally posted by mandelbrot View Post

                                  Another big difference is that most companies don't have people who devote their lives to denigrating them. THAT takes real dedication. Keep it up!

                                  Most people who don't like what a company does move on to something else. But not some Disney fans. Nope. Some will go to their grave hating on the company till the day they die. Again, REAL dedication!
                                  I think I can speak for most of us Disney critics here by paraphrasing Anton Ego: 'We don't like Disney. We LOVE it.' We enjoy it like he enjoys food: as it is, as it was, and how it might be, and like him, we like to share our opinions. Some more forcefully than others, sure, but I think we're all criticizing from a place of love. Haters quit. Lovers have faith and hope.

                                  Comment


                                  • Originally posted by Roythe13th View Post

                                    You and everyone who wants to join you will need to have had your tickets scanned through the gate at Disneyland park for that day. Everyone in your group will need to be linked to assure being in the same boarding group. I don’t think they said you had to physically be inside the park but your ticket must be scanned for DL beforehand. Going through the gate at DCA may make you ineligible for a boarding group but in theory you may be able to go inside DL and then leave to go to DTD for breakfast.
                                    But you still cannot join a boarding group until after rope drop, right?
                                    Dumbo rats: the other lovable rodents.

                                    Comment


                                    • Originally posted by Yamamoto364 View Post
                                      Also there are plenty of blogs and forums dedicated to air travel that defend them.
                                      Where? Just curious.

                                      “Not the least hard thing to bear when they go from us, these quiet friends, is that they carry away with them so many years of our own lives.”

                                      DL Trips: '58, '59, '61, '65, '66, '67, '68x2, '69x2, '70x2, '71x2, '73x2, '74x2, '75x2, '76x2, '77, '78,x2, '79x2, '80x2, '81, '82, '83, '88, '89x3, '90x2, '91, '93, '94, '95x2, '96, '97, '98x4, '99, '00, '01, '02, '03, '04, '05, '06, '07x2, '08, '09x2, '10, '11, '13
                                      WDW Trips: '81
                                      EPCOT Trips: '93
                                      Tokyo DL Trips: '86

                                      Comment


                                      • Originally posted by whiteness View Post

                                        But you still cannot join a boarding group until after rope drop, right?
                                        Thats how it is currently in WDW not sure if they will follow suit here or decide to open it early etc. Friday there really is only one strategy in my opinion line up early be there when they let people in and hope you get a boarding pass. Then hope the attraction functions most of the day.
                                        These are some of my favorite TRs I have posted

                                        DL 55th BDAY trip report
                                        My company had a special night at the park
                                        WdW trip report with WWoHP
                                        NYE 2011 trip report
                                        Mice Chat 7th anniversary
                                        Leap year 24 hour report
                                        New DCA trip report
                                        NYE 2012
                                        HKDL trip report

                                        Comment


                                        • So, with today's update to the Disneyland app they added some new text for boarding groups... Hopefully this goes unused for the time being.

                                          Special Event Ticket Required
                                          A special ticket is required to join this queue. To continue, remove these Guests.
                                          Also they seem to be making the "one ride per day" informal rule a now formal one.

                                          Daily Limit Reached
                                          These Guests cannot join the virtual queue again today. To continue, remove them from your party.

                                          Comment

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