Anybody had something like this happen to them?
Signed the kid up for a musical theater workshop that was to take place at DCA this Sunday. Cost was a little less than a one-day/one-park - she was going to get walked in to the event, do some fun Disney song/dance for three hours, then get walked out. (We didn't pay to upgrade to include tickets to the park, we don't have APs, this was just a fun little workshop for the musical-theater-loving kid which we gave to her as a Christmas present) They sent us the ticket, which looked just like a regular park ticket but had the workshop details on the back.
Then they canceled the event - not enough people signed up. OK, too bad, we get it, how about a refund? "You need to mail the ticket back," they tell us. But the event isn't happening. It's a worthless piece of paper. "You need to mail the ticket back." OK, we mail the ticket back.Wait a few days. Only get a partial refund.
"You didn't mail everything back." No, we sent the entire envelope with all its contents back to you in a larger envelope. "You paid for an upgrade and didn't send the upgrade ticket back." (FYI, we had to pay an additional $12 "upgrade charge" because the event was longer than 2 hours. I have no idea why this was. There wasn't an option to not pay this. It was a single transaction. They sent us a single admission ticket. They didn't send the admission ticket PLUS an upgrade ticket.) "If you don't send back proof of the upgrade purchase we can't refund the upgrade cost." I mean, what proof can we offer that they only sent us this one ticket?
So now we're out the $12. I know that is a marginal expense. But it is enough to convince my wife that Disney is evil, we're never going back, they stole our money, etc. Even if they had refunded the entire cost, the whole thing was unnecessary - the event was canceled, it wasn't our fault it was canceled, they specifically stated when we made the purchase that it could be canceled, but in that event we would be refunded - why make us mail this stuff back? Just issue the refund and move on. I don't get the rationale for this behavior.
Signed the kid up for a musical theater workshop that was to take place at DCA this Sunday. Cost was a little less than a one-day/one-park - she was going to get walked in to the event, do some fun Disney song/dance for three hours, then get walked out. (We didn't pay to upgrade to include tickets to the park, we don't have APs, this was just a fun little workshop for the musical-theater-loving kid which we gave to her as a Christmas present) They sent us the ticket, which looked just like a regular park ticket but had the workshop details on the back.
Then they canceled the event - not enough people signed up. OK, too bad, we get it, how about a refund? "You need to mail the ticket back," they tell us. But the event isn't happening. It's a worthless piece of paper. "You need to mail the ticket back." OK, we mail the ticket back.Wait a few days. Only get a partial refund.
"You didn't mail everything back." No, we sent the entire envelope with all its contents back to you in a larger envelope. "You paid for an upgrade and didn't send the upgrade ticket back." (FYI, we had to pay an additional $12 "upgrade charge" because the event was longer than 2 hours. I have no idea why this was. There wasn't an option to not pay this. It was a single transaction. They sent us a single admission ticket. They didn't send the admission ticket PLUS an upgrade ticket.) "If you don't send back proof of the upgrade purchase we can't refund the upgrade cost." I mean, what proof can we offer that they only sent us this one ticket?
So now we're out the $12. I know that is a marginal expense. But it is enough to convince my wife that Disney is evil, we're never going back, they stole our money, etc. Even if they had refunded the entire cost, the whole thing was unnecessary - the event was canceled, it wasn't our fault it was canceled, they specifically stated when we made the purchase that it could be canceled, but in that event we would be refunded - why make us mail this stuff back? Just issue the refund and move on. I don't get the rationale for this behavior.
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