Disney is letting us choose between partial refunds and keeping our current expiration date, or extending our APs with no refunds (or payments delayed in the case of monthly APs). In the email to Disneyland APs they did not say how to choose these options. However, they silently updated their website telling us to call if we want our pass extended instead of automatically getting a refund.
My biggest issues with this are (1) they didn't email this update out to us and we have no guidance on when we must make this decision by, and (2) we have no idea what the parks are going to look like when they reopen. Theme park companies have been doing a good job of keeping passholders updated (Six Flags and Knotts, in particular). This is the second time Disney has neglected to email APs (2 days after the change, in this case) or will be doing so at a delayed rate. Am I wrong to expect better?
I think the lack of deadline to decide means we can take as much time as we need. If the parks open up with strict population controls where it's both difficult to get in and operating at reduced capacity, APs should get a free extension for as long as those conditions last. I won't be happy if Disney starts the countdown clock on expiration of our passes under these circumstances. I would prefer to extend my pass, but if the value is so reduced that it won't be worth it, there's no point.
I understand these are trying times for everyone, and contractually they don't have to do anything. But with other parks rolling out perks for their season passholders, it seems like Disney isn't doing enough. So what option will you be choosing?
My biggest issues with this are (1) they didn't email this update out to us and we have no guidance on when we must make this decision by, and (2) we have no idea what the parks are going to look like when they reopen. Theme park companies have been doing a good job of keeping passholders updated (Six Flags and Knotts, in particular). This is the second time Disney has neglected to email APs (2 days after the change, in this case) or will be doing so at a delayed rate. Am I wrong to expect better?
I think the lack of deadline to decide means we can take as much time as we need. If the parks open up with strict population controls where it's both difficult to get in and operating at reduced capacity, APs should get a free extension for as long as those conditions last. I won't be happy if Disney starts the countdown clock on expiration of our passes under these circumstances. I would prefer to extend my pass, but if the value is so reduced that it won't be worth it, there's no point.
I understand these are trying times for everyone, and contractually they don't have to do anything. But with other parks rolling out perks for their season passholders, it seems like Disney isn't doing enough. So what option will you be choosing?
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