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  • Blake
    replied
    Originally posted by Blake View Post

    Well, I just spent a long time on hold to talk to somewhat who said she was looking up my passes and submitting the request to extend them (as was supposed to happen automatically in the first place). She then tried to transfer me to the monthly payment line to finalize the request, and I got a recording that said I had to press "1" to get where I needed to go. But it didn't recognize my key presses. And then it hung up on me. I'm on hold again.
    Okay, I finally got a chance to wait on hold for a while and talk to someone. I was told that there's nothing to worry about and that my annual passes not showing up after the expiration date is due to the fact that they still don't know when the parks are reopening. After that's known, they're supposed to show up again with whatever revised dates are appropriate. I got the impression that the prior extensions that appeared automatic were far from automatic and that it was generating too much work (my interpretation, so don't take that as an official statement or anything). Letting them "expire" and then fixing them after the fact must be less work under the circumstances. So if your expiration date is sometime before the parks actually open, you may see the same thing I do, but it's supposed to be temporary.

    She reiterated that I can call again if the problem isn't fixed after dates are announced, and they'll fix it by hand. I assume that won't be necessary, but I'm comfortably reassured.

    Leave a comment:


  • WaltDisney'sAlec
    replied
    Originally posted by whiteness View Post

    That may be what their website says, but it's not what I was told by a Cast Member and her Supervisor the last time I called. I was told, in no uncertain terms, that I would NOT be allowed to request a refund unless I did so prior to my own Annual Pass's original expiration date of 6/15/20. If that is their official policy, then it certainly isn't clear from their website, and a lot of people are going to lose the option to request a refund if they just read the announcement on Disney's website and assume they understand the policy based on what it says!

    I am finding what they did with Blake 's passport very confusing. This quote from Disney's policy:

    Seems to suggest that our pass's expiration dates won't be updated until the parks officially reopen. However, Blake's pass expiration date apparently was updated a couple of time, and then no longer. What does this mean?
    I started this thread over a month and a half ago hoping we could all get some clarity, but now I feel like Disney is even more confused than before. To me all of this just means a failure to both articulate and implement a clear policy on how to treat annual passholders. I keep trying to be patient given the scale and difficulty of the circumstances. I just can't understand it when other Disney parks (Shanghai) and other non-Disney theme parks have their act together. Maybe the issue is being buried or lost because of the abrupt leadership change at the domestic parks. But with only some people receiving refunds, extensions of annual passes that lack logical consistency, and conflicting information from phone calls (if you don't get trapped in their phone-tree funhouse), I am just getting a bit overwhelmed with the hassle.

    I was planning on extending my pass before my expiration date (November, lol). If Disney still forces us to pay full price for no parade, no fireworks, and no meet and greets, I'll probably just let it lapse. This period of my life was a very specific window I had to make the most of a pass, and I don't think it makes much sense for me to continue when management seems pretty indifferent to addressing concerns or providing clarity.

    Leave a comment:


  • whiteness
    replied
    Originally posted by PhotoMatt View Post
    Annual Passports

    This is a truly unprecedented time for all of us, and we want to thank
    you for your patience as we work through the many details related to the
    temporary closure of the theme parks. We recognize this may be a
    challenging time, so we wanted to share how we will assist our Annual
    Passholders.

    *If you are an Annual Passholder who has paid in full:*
    All active Disneyland Resort Annual Passholders who have paid for their
    Passports in full will automatically have their Passport expiration date
    extended due to theme park closures to provide additional access
    opportunities at the end of the Passport term. The new expiration date
    will be reflected on the Annual Passholder’s Passport account prior to
    the reopening of the theme parks.

    As an alternative, and in lieu of an extension of their Passports,
    Passholders who have paid in full may choose to receive a partial refund
    for the theme park closure period. To request this alternative option,
    we ask that you contact Annual Passport Member Services at (714)
    781-4567 <tel:1-714-781-4567>. We do anticipate heavy call volume and
    appreciate your patience as we answer all inquiries.
    That may be what their website says, but it's not what I was told by a Cast Member and her Supervisor the last time I called. I was told, in no uncertain terms, that I would NOT be allowed to request a refund unless I did so prior to my own Annual Pass's original expiration date of 6/15/20. If that is their official policy, then it certainly isn't clear from their website, and a lot of people are going to lose the option to request a refund if they just read the announcement on Disney's website and assume they understand the policy based on what it says!

    I am finding what they did with Blake 's passport very confusing. This quote from Disney's policy:
    The new expiration date will be reflected on the Annual Passholder’s Passport account prior to the reopening of the theme parks.
    Seems to suggest that our pass's expiration dates won't be updated until the parks officially reopen. However, Blake's pass expiration date apparently was updated a couple of time, and then no longer. What does this mean?

    Leave a comment:


  • PhotoMatt
    replied
    This was just updated today.

    https://disneyland.disney.go.com/travel-information/

    Leave a comment:


  • Blake
    replied
    Originally posted by Blake View Post

    Because of the closures, yes. My original expiration date was around March 26, almost two weeks after the parks closed. Originally they were extended to April 30, then May 31. Mine had been on the monthly payment plan, but they were paid in full since they were so close to the end of the term. As of right now, it appears I have no annual passes. They expired yesterday. I have not been refunded any money for the missing two weeks. I seem to have simply been forgotten.
    Well, I just spent a long time on hold to talk to somewhat who said she was looking up my passes and submitting the request to extend them (as was supposed to happen automatically in the first place). She then tried to transfer me to the monthly payment line to finalize the request, and I got a recording that said I had to press "1" to get where I needed to go. But it didn't recognize my key presses. And then it hung up on me. I'm on hold again.

    Leave a comment:


  • whiteness
    replied
    Originally posted by Blake View Post

    Because of the closures, yes. My original expiration date was around March 26, almost two weeks after the parks closed. Originally they were extended to April 30, then May 31. Mine had been on the monthly payment plan, but they were paid in full since they were so close to the end of the term. As of right now, it appears I have no annual passes. They expired yesterday. I have not been refunded any money for the missing two weeks. I seem to have simply been forgotten.
    Wow, that's just scary. Dustysage PhotoMatt Please help your readers find out from Disney what is their actual, official policy, huge thanks in advance!

    Leave a comment:


  • Blake
    replied
    Originally posted by whiteness View Post

    Does Disney extend the passes after they expire or something? I don't get it.
    Because of the closures, yes. My original expiration date was around March 26, almost two weeks after the parks closed. Originally they were extended to April 30, then May 31. Mine had been on the monthly payment plan, but they were paid in full since they were so close to the end of the term. As of right now, it appears I have no annual passes. They expired yesterday. I have not been refunded any money for the missing two weeks. I seem to have simply been forgotten.

    Leave a comment:


  • whiteness
    replied
    Originally posted by Blake View Post

    Mine still say they expire today! They were good for almost two more weeks when the parks closed. They had extended them twice previously, but I'm getting a little worried about what they're going to say tomorrow....
    Does Disney extend the passes after they expire or something? I don't get it.

    Leave a comment:


  • Blake
    replied
    Originally posted by whiteness View Post

    How do you know they were extended? When I check my pass online, it just says it expires June 15h.

    Checked it just now, still says it expires June 15th. Although I do have the option to renew it.
    Mine still say they expire today! They were good for almost two more weeks when the parks closed. They had extended them twice previously, but I'm getting a little worried about what they're going to say tomorrow....

    Leave a comment:


  • Yamamoto364
    replied
    Originally posted by Zanadros View Post

    I was last charged April 2nd and never received a refund.
    I just got mine on Friday. So keep an eye out.

    Leave a comment:


  • whiteness
    replied
    Originally posted by jsuperk View Post
    My wife and i paid in full. They have extended them to sept so far and they were set to expire in august. So im cool with what's up.
    How do you know they were extended? When I check my pass online, it just says it expires June 15h.

    Checked it just now, still says it expires June 15th. Although I do have the option to renew it.
    Last edited by whiteness; 05-31-2020, 06:20 PM.

    Leave a comment:


  • jsuperk
    replied
    My wife and i paid in full. They have extended them to sept so far and they were set to expire in august. So im cool with what's up.

    Leave a comment:


  • Zanadros
    replied
    Originally posted by parrity1 View Post
    Bit of a bump, but I'm curious. Anyone who was on the monthly payments get their refund yet for Aprils payment? Still nothing on my side.
    I was last charged April 2nd and never received a refund.

    Leave a comment:


  • parrity1
    replied
    Originally posted by oceanbreeze77 View Post

    I was never charged for April, Just march
    Yeah, there was a period from I think March 13th to April 4th where they were still charging, so if your pass date was in there you got charged. They said they were refunding them, but I still haven't seen anything. Maybe it's a March payment technically?

    Leave a comment:


  • oceanbreeze77
    replied
    Originally posted by parrity1 View Post
    Bit of a bump, but I'm curious. Anyone who was on the monthly payments get their refund yet for Aprils payment? Still nothing on my side.
    I was never charged for April, Just march

    Leave a comment:


  • Blake
    replied
    I'm still deciding if I'm going to renew or not, but I'm wondering if anyone else is in my position. My passes were set to expire about two weeks after the parks closed. They were first automatically extended to April 30, and then to May 31, which is rapidly approaching. They're still at May 31. I feel like I'm playing chicken with Disney.

    Leave a comment:


  • parrity1
    replied
    Bit of a bump, but I'm curious. Anyone who was on the monthly payments get their refund yet for Aprils payment? Still nothing on my side.

    Leave a comment:


  • WaltDisney'sAlec
    replied
    The fact that we have many well-thought out questions (including how long we have to decide the alternative option of either extending or refunding our passes) that have not been answered tells me that Disney themselves isn't sure about this yet.

    Originally posted by squirrels17 View Post
    Does anyone know how the extension would work for those on the monthly payment plan if you started making payments before activating your pass? I've tried calling the AP phone line but keep getting the busy signal

    I'm a little confused by the options, because I "purchased" my pass online last May (and thus started the monthly payments), but didn't activate it until over a month later (so my pass now expires late June 2020). As a result, by February 2020, I'd made 10 of 12 monthly payments, but had only had an active pass for 9 months. Assuming the park will remain closed until after my pass expires...

    If I choose to simply let my pass expire, I'll have paid for a month I didn't use.

    If I choose to extend the pass, will I only need to make 2 more payments, and will my pass be extended by the remaining 3 months?

    If anyone else is in a similar situation and has some insight, I'd really appreciate it. Thanks in advance!
    Based on squirrels17's post above, you are only going to be charged for the months you used. So you'll be refunded for the extra payment you made a month ahead of time, as well as for the month you never got to use.

    By that fact, if you choose to extend your pass, it should be extended by three months.

    Now, I don't have this confirmed, obviously, but that makes both intuitive sense and business sense for Disney. Keep us posted on your developments.

    Originally posted by mey View Post
    I bought 2 APs online in January, although I did not plan to activate them until a trip in late April, anticipating a price hike (which came in February). Does anyone know the policy for someone in my situation? When I bought them, it said it must be activated by December 30. If I can't get a full refund, will the "must activate by" date be delayed?
    This one is a bit tougher to guess. Disney could do the neighborly thing and extend your opportunity to activate by the period of the closure. Unfortunately I think them keeping the original date is probably equally as likely since you haven't actually lost any days on an active pass.

    If you fail to activate by December 30, I can imagine Disney just refunding you the full cost.

    Either way, the uncertainty of all this has certainly not helped to decrease stress during this time.

    Leave a comment:


  • squirrels17
    replied
    Originally posted by squirrels17 View Post
    Does anyone know how the extension would work for those on the monthly payment plan if you started making payments before activating your pass? I've tried calling the AP phone line but keep getting the busy signal

    I'm a little confused by the options, because I "purchased" my pass online last May (and thus started the monthly payments), but didn't activate it until over a month later (so my pass now expires late June 2020). As a result, by February 2020, I'd made 10 of 12 monthly payments, but had only had an active pass for 9 months. Assuming the park will remain closed until after my pass expires...

    If I choose to simply let my pass expire, I'll have paid for a month I didn't use.

    If I choose to extend the pass, will I only need to make 2 more payments, and will my pass be extended by the remaining 3 months?

    If anyone else is in a similar situation and has some insight, I'd really appreciate it. Thanks in advance!

    In case anyone else will find this info useful, I was finally able to get some answers after being on the phone for 1 hour, 38 minutes (whew!). It may seem somewhat complicated, but essentially you'll only pay for the months you use, which is quite a relief (thank you, Disney!). Apparently, the way it works is:
    1. If you've paid ahead on your pass and want your expiration date to stay the same, Disney will refund some previous payments (even before that 3/14-4/4 window) so that you'll have only paid for the months your pass was active up until the closures. For example, if 25% of your pass year falls during the closure (as in my case), you will only be charged for 75% of the total cost of the pass. So if you'd already paid it off completely, Disney will refund 25% of your total cost (and the total cost includes the initial deposit of the 1 day ticket!! woohoo). If you've almost paid off all of it (as in my case), Disney will refund a proportional amount of your previous payments so that in total, you'll have paid for 75% of the total cost.
    2. If you'd like to extend your pass, Disney will resume any remaining payments you owe when they reopen, and your pass will be extended for the same number of days that the parks were closed up until your expiration date. For instance, if 25% (or 3/12 months) of your pass year falls during the closure, you will get an additional 3 months when they reopen. And if you've made 10 out of 12 payments prior to the closure, you will only need to make 2 more payments to extend your pass those 3 months.
    Based on this info, we found that either option is fair to those of us who are paid ahead, and we opted to extend our pass. I look forward to the day that Disneyland can safely open its gates again - we'll be there!

    Leave a comment:


  • Zanadros
    replied
    I think the most interesting thing will be what they do in regards to blackout dates. Since everyone is in the same boat and will lose several months of AP access, will they bring back blackout dates when they reopen, or will it just be open to all regardless of pass type.
    Let’s say Disneyland opens again in six months. If you have a So Cal pass, they would add 90 of 180 days (for example) because of the current blockout dates scheduled for summer. On the other end of the spectrum, if you have the Signature or Plus pass, you would get all 180 days added to your pass because there are no blackout dates.
    It’s definitely an interesting situation.

    Leave a comment:

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