The constant use of this term is both unprofessional and creepy.
Instead of using the third-person, objective voice to refer to Disneyland guests, and to the guests of Disney's other international-travel destinations, everyone inside the organization now religiously adheres to the "our guests" construction and speaks as though they are appearing in a hostage video in which any deviation from that language will be met with a swift and unpleasant dispatch.
The armies of industrial-organizational psychologists in the human-resources development departments try to have personnel feel a sense of ownership over Disneyland, the other international-travel destinations, and the company, as a whole, but these unspoken rules are counterproductive to that end. Moreover, they are off-putting to the general public and to the people who, in fact, comprise the guests.
At the very least, the term should be confined to internal use only.
Instead of using the third-person, objective voice to refer to Disneyland guests, and to the guests of Disney's other international-travel destinations, everyone inside the organization now religiously adheres to the "our guests" construction and speaks as though they are appearing in a hostage video in which any deviation from that language will be met with a swift and unpleasant dispatch.
The armies of industrial-organizational psychologists in the human-resources development departments try to have personnel feel a sense of ownership over Disneyland, the other international-travel destinations, and the company, as a whole, but these unspoken rules are counterproductive to that end. Moreover, they are off-putting to the general public and to the people who, in fact, comprise the guests.
At the very least, the term should be confined to internal use only.
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