We closing soon on our house in Kissimmee, so I've finally, sadly been forced to accept that I can never use the remainder of my Signature Plus annual pass.
It expires on June 15th. As I've already related here, I was previously told by both a Cast Member and a Supervisor that I had until June 15th to decide if I want it to be automatically extended or cancel it for a refund of the remaining balance. So, again with great sadness, I called them with the intention to cancel, and waited on hold for about 2 hours...
Well, guess what the Cast Member told me THIS TIME when I asked to cancel?
1. When I originally purchased my pass back in October, 2018, I was making monthly payments. These payments finished October, 2019.
2. I didn't activate my pass until June, 2019, so my pass is still valid today.
3. However, because my pass was originally paid with monthly payments, I cannot get a refund. BUT, because it was all paid off by March, then Disney couldn't pause my monthly payments, either.
4. So, basically, the Cast Member told me that Disney cannot offer me anything. Nada. Zip.
5. I am currently on hold waiting for a supervisor. I hope my cellphone battery last long enough to reach someone...
Ahhhhh!!!
Update: I spoke to the supervisor, and she said
1. I'd forgotten that I originally purchased my daughter's pass online as a "contract", and then paid it off in person in cash (actual Benjamins) on the same day (because I didn't know how to cram the cash into their web page.) Disney won't refund anything on THAT pass, either.
2. The only people that can *maybe* help me now is Disney's Billing Department. I am currently on hold with them...if anyone else needs their phone #, please PM me.
It expires on June 15th. As I've already related here, I was previously told by both a Cast Member and a Supervisor that I had until June 15th to decide if I want it to be automatically extended or cancel it for a refund of the remaining balance. So, again with great sadness, I called them with the intention to cancel, and waited on hold for about 2 hours...
Well, guess what the Cast Member told me THIS TIME when I asked to cancel?
1. When I originally purchased my pass back in October, 2018, I was making monthly payments. These payments finished October, 2019.
2. I didn't activate my pass until June, 2019, so my pass is still valid today.
3. However, because my pass was originally paid with monthly payments, I cannot get a refund. BUT, because it was all paid off by March, then Disney couldn't pause my monthly payments, either.
4. So, basically, the Cast Member told me that Disney cannot offer me anything. Nada. Zip.
5. I am currently on hold waiting for a supervisor. I hope my cellphone battery last long enough to reach someone...
Ahhhhh!!!

Update: I spoke to the supervisor, and she said
1. I'd forgotten that I originally purchased my daughter's pass online as a "contract", and then paid it off in person in cash (actual Benjamins) on the same day (because I didn't know how to cram the cash into their web page.) Disney won't refund anything on THAT pass, either.

2. The only people that can *maybe* help me now is Disney's Billing Department. I am currently on hold with them...if anyone else needs their phone #, please PM me.
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