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  • [Question] How late can you cancel?

    Hi all!
    The recent weather in California has been unbearably hot and some of the people in my group have health issues and cannot be in extreme heat for too long.
    I’m wondering how late I can cancel my reservation?
    thank you!

  • #2
    You cancel/modify your reservation the day before your trip.

    If I were in the same situation, to be safe, I would cancel/modify a full 24 hours before the reserved day (that's more in line with former Flex pass rules).

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    • #3
      Coming from a person that canceled do to illness issues myself, I would highly recommend doing it 24 hours before hand. That's what I did. But, try to reschedule ASAP! I was suppose to go May 29th. And the next available date was 06/26.

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