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Although it's fun for all of us to air our grievances here on Micechat - we must not forget that it means more to Disney if we register real complaints with customer service versus discussion group posts.
Disney hasn't made it easy to find, but there is a customer service chat function in the Disneyland App. With many other avenues discontinued (such as when you could chat via Facebook Messenger with Guest Service, or when someone actually answered the phone) this does seem to get through albeit within 1 business day before someone starts responding.
If you are pissed about the awful parking situation then they need to hear it or nothing will happen.
If you think that they have already broken Magic Key in its infancy with overselling of passes and no availability, they need to hear about it.
If you are unhappy with the removal of all the cash registers at every food venue, long order lines, and no Mobile Order availability for hours yet there are dozens of cast members assigned to telling you to mobile order instead of just taking your order, then you need to make sure that they hear your voice.
If you think that nobody is really listening on that end, I guarantee you someone is. Because ultimately there are VPs, Directors and Managers who have a compensation plan that requires high guest satisfaction ratings, low complaint numbers, etc. or they lose their massive bonuses which could easily be high four or five digits. When those folks see their paychecks are at risk then they will do something. That is the way things work in corporate America today. Whether we like it or not, Disney is a corporation just like any other. That is how you get their attention.
Ultimately we have to remember that if we do not voice the complaints officially then there little to no reason for anyone to take on the challenge within the Disney organization to fix the problems. The folks making these bad decisions smile when we all post about them here instead of seeing another customer service ticket come in.
Again the Disneyland App, press the menu button (three stacked lines), and select Chat With Us.
Disney hasn't made it easy to find, but there is a customer service chat function in the Disneyland App. With many other avenues discontinued (such as when you could chat via Facebook Messenger with Guest Service, or when someone actually answered the phone) this does seem to get through albeit within 1 business day before someone starts responding.
If you are pissed about the awful parking situation then they need to hear it or nothing will happen.
If you think that they have already broken Magic Key in its infancy with overselling of passes and no availability, they need to hear about it.
If you are unhappy with the removal of all the cash registers at every food venue, long order lines, and no Mobile Order availability for hours yet there are dozens of cast members assigned to telling you to mobile order instead of just taking your order, then you need to make sure that they hear your voice.
If you think that nobody is really listening on that end, I guarantee you someone is. Because ultimately there are VPs, Directors and Managers who have a compensation plan that requires high guest satisfaction ratings, low complaint numbers, etc. or they lose their massive bonuses which could easily be high four or five digits. When those folks see their paychecks are at risk then they will do something. That is the way things work in corporate America today. Whether we like it or not, Disney is a corporation just like any other. That is how you get their attention.
Ultimately we have to remember that if we do not voice the complaints officially then there little to no reason for anyone to take on the challenge within the Disney organization to fix the problems. The folks making these bad decisions smile when we all post about them here instead of seeing another customer service ticket come in.
Again the Disneyland App, press the menu button (three stacked lines), and select Chat With Us.
I done that .
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