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  • #21
    Re: The One Hour Shopping Pass

    You would think that since the transactions are done by computer, they should be able to link the credit card to a transaction at a certain time.

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    • #22
      Re: The One Hour Shopping Pass

      :ot: Does anybody know if there is some sort of cross checks in place? Like a means to make sure a credit card used to get and return a Shopping Pass is not being used inside a park or an Annual Passholder getting and returning a Shopping Pass for a friend who remains inside?

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      • #23
        Re: The One Hour Shopping Pass

        Originally posted by Mermaid_Magic View Post
        Shouldn't they have a record of when the ticket was issued to him and if so then they can verify his credit card by seeing his I.D.? That's messed up...
        And if he handed the ticket off to someone else, or said he lost it, then after refunding him, he reenters the park with the ticket? This is why the ticket has to be returned.
        If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

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        • #24
          Re: The One Hour Shopping Pass

          They know what time the ticket was purchased, and Dan spoke to a CM when he was leaving.... seems to me they can verify the time with the CM and not charged... I'd go a little higher to get it resolved.

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          • #25
            Re: The One Hour Shopping Pass

            Originally posted by Lore View Post
            Do you have to show a receipt proving you bought something as well as your timestamped shopping ticket to get your deposit back?







            No.

            No purchase is required to not be charged for the admission. They ask you if you purchased something and the amount only to keep tabs on the program itself.

            Just to make sure that they should keep offering the 1 hour pass (= profit).

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            • #26
              Re: The One Hour Shopping Pass

              Originally posted by DCACM View Post
              They know what time the ticket was purchased, and Dan spoke to a CM when he was leaving.... seems to me they can verify the time with the CM and not charged... I'd go a little higher to get it resolved.
              Let's say Dan is not honest. Dan gets the shopping pass. He goes into the park and comes back in an hour. Says "Oops, I lost the pass." They say "Oh thats ok..." and reverses the charges. Dan then takes the pass he had in his pocket and reenters Disneyland for the day.... They have the charge for a reason. I'm sorry Dan lost the ticket, but there are reasons why they charge.
              If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

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              • #27
                Re: The One Hour Shopping Pass

                Why Does Dan remind me of Schleprock?


                You gotta get rid of that black cloud pal.

                Chad

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                • #28
                  Re: The One Hour Shopping Pass

                  Originally posted by Malcon10t View Post
                  Let's say Dan is not honest. Dan gets the shopping pass. He goes into the park and comes back in an hour. Says "Oops, I lost the pass." They say "Oh thats ok..." and reverses the charges. Dan then takes the pass he had in his pocket and reenters Disneyland for the day.... They have the charge for a reason. I'm sorry Dan lost the ticket, but there are reasons why they charge.
                  I would hope they keep some sort of record of the ticket and can de-activate the authorization for entry into the park.

                  My question is, what would stop an Annual Passholder from picking up a Shopping Pass, and passing to a friend for entry. Passholder then returns the ticket while the friend waits inside the park.

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                  • #29
                    Re: The One Hour Shopping Pass

                    Originally posted by lazyboy97O View Post
                    I would hope they keep some sort of record of the ticket and can de-activate the authorization for entry into the park.

                    My question is, what would stop an Annual Passholder from picking up a Shopping Pass, and passing to a friend for entry. Passholder then returns the ticket while the friend waits inside the park.
                    They can't deactivate a ticket. I've gone around and around with Disney regarding this issue in a hypothetical (losing a ticket and having a photo copy of the barcode, they should be able to deactivate and reissue a ticket adn they can't...)

                    And to your question, nothing, other than if you get caught, you would lose your AP. How would you get caught? Why would an AP (remembering you show ID and give a credit card) get a shopping pass? If you start logging too many passes, I am sure it would show up. And there are video cameras everywhere.
                    If you see a cute yellow lab puppy with a yellow cape, WAVE! It might be us! (Or it may be someone else that lurks here!) Thank you for asking before you pet! Next trip, Dec 22-Jan 3rd.

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                    • #30
                      Re: The One Hour Shopping Pass

                      Originally posted by NeverNeverland View Post
                      That's what wallets are for dude!
                      Sorry though!
                      Did you take the pic in your post before you lost it?
                      Yeah, it's in the original post.

                      Originally posted by KISSman View Post
                      It's actually a helpful reminder to those of use who may sometime do this in that we should be sure to treat that one-hour pass like gold and make sure not to lose it. Unfortunately, Dan had to be the person to go through it in order to remind us.
                      Yup, it always seem to happen to me. I am seem to be careless. I should of kept it i n my pocket.

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                      • #31
                        Re: The One Hour Shopping Pass

                        Originally posted by justjohn View Post
                        Call your credit card company and you might be able to dispute the charge.
                        What a sad attitude - a person violates a rule of a program they voluntarily participate in and people go to the "dispute the charge" card so Disney or credit card company should eat the cost and spend time investigating a person's neglect? Shameful.

                        Same logic of people asking for teaser rate loans to "be extended" so banks can't earn the money they are entitled to or blaming credit card companies from charging you interest and late payments because you don't pay.

                        Again, shameless.

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                        • #32
                          Re: The One Hour Shopping Pass

                          When you get a shopping pass, we VERIFY the credit card-- we DO NOT place a hold on the money, nor do we actually CHARGE the card for the ticket. Each person in the "shopping" party is then given a YELLOW hand stamp along with their ticket, and at the end of the hour, ALL persons must be there in order for the card to not be charged for admission.


                          I understand Dan's predicament, and I am sorry he had to pay to go shopping, but realize that Disney policies are there for a reason.

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                          • #33
                            Re: The One Hour Shopping Pass

                            they shouldn't "deactivate" the ticket, I don't even know if that's possible?, but the ticket should show the time frame so that a cast member can check it is someone was attempting to reenter. They could also ask questions like "why are you coming back in when you only have ten minutes left?"

                            I don't know...maybe they should just have escorts for these people...
                            sigpic

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                            • #34
                              Re: The One Hour Shopping Pass

                              I can understand you being upset that you had to pay the admission charge but, it isn't DL's fault that you lost the ticket. Disputing the charge would just be lame.

                              As for looking up the transaction and deactivating the ticket, why should DL go through all that trouble? It's a ONE HOUR shopping pass. The guest is required to hold on to a ticket for only an hour. I realize things happen, but really, keeping track of a ticket for such a short period of time shouldn't be that difficult.

                              Sorry, but I see it as an expensive lesson learned.

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                              • #35
                                Re: The One Hour Shopping Pass

                                Yes, it is. I learned something today: Always keep things in my pockets or wallet. It's suppose to be common sense.

                                Originally posted by Mermaid_Magic View Post
                                I don't know...maybe they should just have escorts for these people...
                                Why don't they? So, I don't have to fight the main entrance to enter and finding my ticket.

                                Originally posted by pattimelt View Post
                                When you get a shopping pass, we VERIFY the credit card-- we DO NOT place a hold on the money, nor do we actually CHARGE the card for the ticket. Each person in the "shopping" party is then given a YELLOW hand stamp along with their ticket, and at the end of the hour, ALL persons must be there in order for the card to not be charged for admission.


                                I understand Dan's predicament, and I am sorry he had to pay to go shopping, but realize that Disney policies are there for a reason.
                                I can assume you work in main entrances? I am not mad at the charges, I understand that. The thing that ticks me off is that I couldn't get back into the park since I already paid for it. It's a ticket that's gone to waste.

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                                • #36
                                  Re: The One Hour Shopping Pass

                                  I'm amazed at some of the responses to this post. The shopping pass is for exactly that, shopping. Complaints that they don't offer it in the evening so you can't use it to watch the fireworks? Ideas to "dispute the charge" or "take it to a higher level" to get the money back?

                                  It's sad that he lost the ticket, and I would be upset too. But not at the company that offered the ticket or at anyone but myself for having lost it. Disneyland offers one free hour to go in and shop without charging you for a whole day. I have seen NUMEROUS posts on these boards about "Could I use the shopper pass to go in and ride my favorite ride?" or "could I use the shopper pass to come in and see my kids MMD performance?" or god knows what. The answer is NO. People abusing the system and people disputing the system after the fact IS going to lead to Disneyland simply not offering the program anymore. And then we'll all complain that it's gone. They go over the rules very carefully when you get the pass at the gate. People need to start taking personal responsibility! The entitlement it takes to say "I voluntarily participated in the program, you told me I HAD to keep the ticket, I lost the ticket, but I'd like for you to not charge me anyways" is insulting.

                                  Why not offer escorts? You're asking to come into the park free for one hour to shop. It's too much for Disneyland to ask that you do the following:
                                  1. wait in line at guest services to get the free pass
                                  2. bring the pass back after you're done.
                                  Instead of asking something so outrageous of you, they should have the guest services or security CM leave their post to go into the park with you and watch you shop for an hour, then walk you back out like a criminal. Please go back and read this paragraph out loud to yourself as many times as you have to before you realize how ridiculous you sound.

                                  As for "an AP passing it off to a friend", THAT'S why there's the hand-stamp. A lost shopper pass is the same as ANY lost ticket. Theoretically, if you found it, you could go outside, sell it to someone, and they could go in with it. Problem is, at the turnstile, the ticket will show as a RE-ENTRY and not an ADMISSION, and then the CM will ask to see the hand-stamp that that person obviously won't have.
                                  Last edited by RumRunner31; 12-02-2007, 10:48 AM.
                                  "Remember 'Old Yeller'? We shot the dog." - Roy E. Disney

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                                  • #37
                                    Re: The One Hour Shopping Pass

                                    I'm sorry to hear about what happend. The best advice that I can give people is just to shop at The World Of Disney, they carry many of the things sold in the park, or to call Disney DelivEars. Its sad that you could not go into the park after paying, but the ticket was lost and they just can't reissue them like candy. I think Disney should just not even offer this option, as there are more ways to getting items. If you are a former Cast Member why didn't you just ask a former CM friend to see if they had it, or ask one to get you into the park for the day? Seems to me that would have been less hassel and saffer.
                                    Jeff Wayne






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                                    • #38
                                      Re: The One Hour Shopping Pass

                                      Originally posted by GhostHostJeff View Post
                                      If you are a former Cast Member why didn't you just ask a former CM friend to see if they had it, or ask one to get you into the park for the day? Seems to me that would have been less hassel and saffer.
                                      one thing, today was a block out date, so they can't bring people in. I was informed by a certain MCer that the Stitch I was looking for might be in the park, I checked, and nothing. I already checked the Disney store outside, same thing. I e-mailed delivears, but they didnt have a picture.

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                                      • #39
                                        Re: The One Hour Shopping Pass

                                        I'm a bit confused.....so just for arguments sake, you come back after the hour, get charged for a full days ticket, but you don;t get the ticket and can not go back into the park after just being charged for a full day admission? If that is correct i would still be there arguing the point. I mean if you just paid for a full day you should be allowed back in.

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                                        • #40
                                          Re: The One Hour Shopping Pass

                                          Originally posted by SCUBAbe View Post
                                          I'm a bit confused.....so just for arguments sake, you come back after the hour, get charged for a full days ticket, but you don;t get the ticket and can not go back into the park after just being charged for a full day admission? If that is correct i would still be there arguing the point. I mean if you just paid for a full day you should be allowed back in.
                                          Exactly!! I got charged a full days ticket without recieving a ticket to go back inside. How messed up with that?

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