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  • #31
    Re: The One Hour Shopping Pass

    Originally posted by justjohn View Post
    Call your credit card company and you might be able to dispute the charge.
    What a sad attitude - a person violates a rule of a program they voluntarily participate in and people go to the "dispute the charge" card so Disney or credit card company should eat the cost and spend time investigating a person's neglect? Shameful.

    Same logic of people asking for teaser rate loans to "be extended" so banks can't earn the money they are entitled to or blaming credit card companies from charging you interest and late payments because you don't pay.

    Again, shameless.

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    • #32
      Re: The One Hour Shopping Pass

      When you get a shopping pass, we VERIFY the credit card-- we DO NOT place a hold on the money, nor do we actually CHARGE the card for the ticket. Each person in the "shopping" party is then given a YELLOW hand stamp along with their ticket, and at the end of the hour, ALL persons must be there in order for the card to not be charged for admission.


      I understand Dan's predicament, and I am sorry he had to pay to go shopping, but realize that Disney policies are there for a reason.

      Comment


      • #33
        Re: The One Hour Shopping Pass

        they shouldn't "deactivate" the ticket, I don't even know if that's possible?, but the ticket should show the time frame so that a cast member can check it is someone was attempting to reenter. They could also ask questions like "why are you coming back in when you only have ten minutes left?"

        I don't know...maybe they should just have escorts for these people...
        sigpic

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        • #34
          Re: The One Hour Shopping Pass

          I can understand you being upset that you had to pay the admission charge but, it isn't DL's fault that you lost the ticket. Disputing the charge would just be lame.

          As for looking up the transaction and deactivating the ticket, why should DL go through all that trouble? It's a ONE HOUR shopping pass. The guest is required to hold on to a ticket for only an hour. I realize things happen, but really, keeping track of a ticket for such a short period of time shouldn't be that difficult.

          Sorry, but I see it as an expensive lesson learned.

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          • #35
            Re: The One Hour Shopping Pass

            Yes, it is. I learned something today: Always keep things in my pockets or wallet. It's suppose to be common sense.

            Originally posted by Mermaid_Magic View Post
            I don't know...maybe they should just have escorts for these people...
            Why don't they? So, I don't have to fight the main entrance to enter and finding my ticket.

            Originally posted by pattimelt View Post
            When you get a shopping pass, we VERIFY the credit card-- we DO NOT place a hold on the money, nor do we actually CHARGE the card for the ticket. Each person in the "shopping" party is then given a YELLOW hand stamp along with their ticket, and at the end of the hour, ALL persons must be there in order for the card to not be charged for admission.


            I understand Dan's predicament, and I am sorry he had to pay to go shopping, but realize that Disney policies are there for a reason.
            I can assume you work in main entrances? I am not mad at the charges, I understand that. The thing that ticks me off is that I couldn't get back into the park since I already paid for it. It's a ticket that's gone to waste.

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            • #36
              Re: The One Hour Shopping Pass

              I'm amazed at some of the responses to this post. The shopping pass is for exactly that, shopping. Complaints that they don't offer it in the evening so you can't use it to watch the fireworks? Ideas to "dispute the charge" or "take it to a higher level" to get the money back?

              It's sad that he lost the ticket, and I would be upset too. But not at the company that offered the ticket or at anyone but myself for having lost it. Disneyland offers one free hour to go in and shop without charging you for a whole day. I have seen NUMEROUS posts on these boards about "Could I use the shopper pass to go in and ride my favorite ride?" or "could I use the shopper pass to come in and see my kids MMD performance?" or god knows what. The answer is NO. People abusing the system and people disputing the system after the fact IS going to lead to Disneyland simply not offering the program anymore. And then we'll all complain that it's gone. They go over the rules very carefully when you get the pass at the gate. People need to start taking personal responsibility! The entitlement it takes to say "I voluntarily participated in the program, you told me I HAD to keep the ticket, I lost the ticket, but I'd like for you to not charge me anyways" is insulting.

              Why not offer escorts? You're asking to come into the park free for one hour to shop. It's too much for Disneyland to ask that you do the following:
              1. wait in line at guest services to get the free pass
              2. bring the pass back after you're done.
              Instead of asking something so outrageous of you, they should have the guest services or security CM leave their post to go into the park with you and watch you shop for an hour, then walk you back out like a criminal. Please go back and read this paragraph out loud to yourself as many times as you have to before you realize how ridiculous you sound.

              As for "an AP passing it off to a friend", THAT'S why there's the hand-stamp. A lost shopper pass is the same as ANY lost ticket. Theoretically, if you found it, you could go outside, sell it to someone, and they could go in with it. Problem is, at the turnstile, the ticket will show as a RE-ENTRY and not an ADMISSION, and then the CM will ask to see the hand-stamp that that person obviously won't have.
              Last edited by RumRunner31; 12-02-2007, 11:48 AM.
              "Remember 'Old Yeller'? We shot the dog." - Roy E. Disney

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              • #37
                Re: The One Hour Shopping Pass

                I'm sorry to hear about what happend. The best advice that I can give people is just to shop at The World Of Disney, they carry many of the things sold in the park, or to call Disney DelivEars. Its sad that you could not go into the park after paying, but the ticket was lost and they just can't reissue them like candy. I think Disney should just not even offer this option, as there are more ways to getting items. If you are a former Cast Member why didn't you just ask a former CM friend to see if they had it, or ask one to get you into the park for the day? Seems to me that would have been less hassel and saffer.
                Jeff Wayne






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                • #38
                  Re: The One Hour Shopping Pass

                  Originally posted by GhostHostJeff View Post
                  If you are a former Cast Member why didn't you just ask a former CM friend to see if they had it, or ask one to get you into the park for the day? Seems to me that would have been less hassel and saffer.
                  one thing, today was a block out date, so they can't bring people in. I was informed by a certain MCer that the Stitch I was looking for might be in the park, I checked, and nothing. I already checked the Disney store outside, same thing. I e-mailed delivears, but they didnt have a picture.

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                  • #39
                    Re: The One Hour Shopping Pass

                    I'm a bit confused.....so just for arguments sake, you come back after the hour, get charged for a full days ticket, but you don;t get the ticket and can not go back into the park after just being charged for a full day admission? If that is correct i would still be there arguing the point. I mean if you just paid for a full day you should be allowed back in.

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                    • #40
                      Re: The One Hour Shopping Pass

                      Originally posted by SCUBAbe View Post
                      I'm a bit confused.....so just for arguments sake, you come back after the hour, get charged for a full days ticket, but you don;t get the ticket and can not go back into the park after just being charged for a full day admission? If that is correct i would still be there arguing the point. I mean if you just paid for a full day you should be allowed back in.
                      Exactly!! I got charged a full days ticket without recieving a ticket to go back inside. How messed up with that?

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                      • #41
                        Re: The One Hour Shopping Pass

                        I am not mad at the charges, I understand that. The thing that ticks me off is that I couldn't get back into the park since I already paid for it. It's a ticket that's gone to waste.
                        Yeesh, that makes it a lot more painful! I was thinking you were able to re-enter the park in your situation.

                        What's the policy for lost tickets, forgetting the whole shopping pass thing. If someone purchases a ticket, loses it, are they just out of luck, or does DL issue a replacement?

                        Comment


                        • #42
                          Re: The One Hour Shopping Pass

                          Originally posted by Dan - Tasmic! View Post
                          Exactly!! I got charged a full days ticket without recieving a ticket to go back inside. How messed up with that?
                          I must have missed this point earlier. I too would still be there arguing.

                          Comment


                          • #43
                            Re: The One Hour Shopping Pass

                            Originally posted by Dan - Tasmic! View Post
                            Exactly!! I got charged a full days ticket without recieving a ticket to go back inside. How messed up with that?
                            That's because your shopping ticket could have been given to someone else to use, they get into the Park with it, then there's two people in the Park when there's only been one paid admission (you paying because you lost the ticket).

                            Yah, they shouldn't have let you in.
                            Burnt Toast
                            The Magic Begins With Me...! 8:P

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                            • #44
                              Re: The One Hour Shopping Pass

                              Originally posted by daisydog View Post
                              Yeesh, that makes it a lot more painful! I was thinking you were able to re-enter the park in your situation.

                              What's the policy for lost tickets, forgetting the whole shopping pass thing. If someone purchases a ticket, loses it, are they just out of luck, or does DL issue a replacement?
                              "Tickets are non-refundable, non-replaceable... and should be treated like cash".

                              That's what I was always told to say when selling a ticket when I worked at the Disney Desks.

                              Now granted Ticket Services can make exceptions, but that's what they are... exceptions for special circumstances.
                              Burnt Toast
                              The Magic Begins With Me...! 8:P

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                              • #45
                                Re: The One Hour Shopping Pass

                                Originally posted by Burnt Toast View Post
                                That's because your shopping ticket could have been given to someone else to use, they get into the Park with it, then there's two people in the Park when there's only been one paid admission (you paying because you lost the ticket).

                                Yah, they shouldn't have let you in.
                                someone else said if it was used by someone else it would have been a re-entry and they would need a hand stamp to get back in. You can't ust give it to someone else. If you have to pay for a full day ticket you should be allowed back in.

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