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The One Hour Shopping Pass

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  • Dan - Tasmic!
    started a topic The One Hour Shopping Pass

    The One Hour Shopping Pass

    So apparently today, I went to DL for the one hour shopping pass. I wanted to see if they have the Stitch I wanted, but unfortunately, they didn't. So, as I was exiting the park, I realized that I lost the ticket that they gave to me.



    I must of dropped it somewhere, so I had to pay for it. I had 20 minutes left over so they suggested that I go back inside the park and find it. The problem was since I exited the park, they wouldn't let me back inside without the ticket. It sucks that is $66 down the drain. It just made me so made and there is nothing that can be done. The last CM that I talked to didn't help me much at all.

  • NeverNeverland
    replied
    Re: The One Hour Shopping Pass

    nevermind, your original reply was very unclear.

    Leave a comment:


  • nbodyhome
    replied
    Re: The One Hour Shopping Pass

    Originally posted by flynnibus View Post
    DLR is working on replacing tickets as well - but its still new to them.

    When I lost my e-ticket, they tried to replace it, but due to how long it was taking them, they just gave me a comp ticket and said they'll figure it out and won't make me wait Good customer service.
    That is good. I actually prefer Disneylands tickets (no finger scanners), but Disneyland has been very adamant that they won't replace tickets. I'm glad that might be changing!

    Leave a comment:


  • flynnibus
    replied
    Re: The One Hour Shopping Pass

    DLR is working on replacing tickets as well - but its still new to them.

    When I lost my e-ticket, they tried to replace it, but due to how long it was taking them, they just gave me a comp ticket and said they'll figure it out and won't make me wait Good customer service.

    Leave a comment:


  • nbodyhome
    replied
    Re: The One Hour Shopping Pass

    Originally posted by Burnt Toast View Post
    "Tickets are non-refundable, non-replaceable... and should be treated like cash".

    That's what I was always told to say when selling a ticket when I worked at the Disney Desks.

    Now granted Ticket Services can make exceptions, but that's what they are... exceptions for special circumstances.
    That is the one thing that I like about WDW tickets. You can get them replaced very easily.

    Leave a comment:


  • aashee
    replied
    Re: The One Hour Shopping Pass

    Here's the deal. Disney is nice enough to allow such a practice. Unfortunately, rules are made quite often because people have found a loop hole. I don't fault Disney at all here. Simple rule - You have an hour, don't lose your ticket. If people complain enough they'll eliminate the hour pass and direct you to the World of Disney outside the park for all of your purchases. Sorry Dan, I hate to say I've made mistakes in life that I wished only cost me $66 dollars.

    Chad

    Leave a comment:


  • Dan - Tasmic!
    replied
    Re: The One Hour Shopping Pass

    The thing that I forgot to mention was that I got a hand stamp, but the CM at the Main Gate couldn't see it, since it was light.

    Leave a comment:


  • MagicKingdomBoy
    replied
    Re: The One Hour Shopping Pass

    If an individual looses a ticket, exits the park, then complains about the lost ticket they have no way of proving that they actually lost it. Even if the CM was nice enough to get them back into the park, the CM does so not knowing if the individual actually lost it, or just gave it to a friend who was already inside.
    What about the hand stamp though? How could someone else use a found ticket to gain entry into the park without a hand stamp?

    Leave a comment:


  • Dan - Tasmic!
    replied
    Re: The One Hour Shopping Pass

    I totally understand that!! I can't believe how dishonest some people can be and try to cheat the system in order to get something for nothing.

    Leave a comment:


  • techskip
    replied
    Re: The One Hour Shopping Pass

    Originally posted by localdisnyfan View Post
    I don't think Disney plans it this way to be vindictive or to maximize their profits. That being said, I do wonder if there wouldn't have been a better way to handle this better. The guest services desk should have been able to pull up the purchase of the ticket via the visa number. At this point they KNOW that no one except for Dantasmic has been in the park with that ticket.

    Void the ticket. It should be clear...somewhere....that his visa card was swiped earlier for him to get the ticket, yes? Even if he came back after his time limit, if it was in the morning, I say cut the guy some slack, void the ticket, and send him on his way.

    If he came back after the fireworks, chances are he spent a full day there and is now coming up with a story.

    Give the benefit of the doubt, if it is REASONABLE, to the guest.

    Dantasmic, if you still have the TIME of that transaction on your visa card, I'd pay a visit to guest services and point out that you didn't get a full days worth. You simply lost your ticket and came back around that general time frame. They might still see reason and cut you some slack.
    I agree that the policy was not meant to be vindictive, but, it is there to prevent fraud. I thought about this from every possible angle. I completely trust Dan and know he would not do this so please do not misunderstand. That said;

    If an individual looses a ticket, exits the park, then complains about the lost ticket they have no way of proving that they actually lost it. Even if the CM was nice enough to get them back into the park, the CM does so not knowing if the individual actually lost it, or just gave it to a friend who was already inside. A voided ticket INSIDE the park means they can't get Fastpass, and they can't exit... but aside from that Disney would be giving 2 individuals admission for 1 price. Even if Dan purchased the ticket, and it was on his Visa, he would still be unable to prove that someone else didn't use it because in my experience CM's don't check id's... green means go!

    I am very sorry Dan, because of the dishonesty of others you are basically screwed in this situation.

    Leave a comment:


  • Dan - Tasmic!
    replied
    Re: The One Hour Shopping Pass

    I am like mad and sad at the same time. I am mad about how the situation was handled, it would of been better and sad that $66 wasted down the drain.

    Leave a comment:


  • Duck44
    replied
    Re: The One Hour Shopping Pass

    Sorry about your bad luck Dan.

    Only advice I have is to hang onto the ticket next time.
    try this: Put ticket in pocket. later, take ticket out of pocket(on purpose).
    Maybe do some trial runs before hand?

    Leaving your ticket with a stuffed animal standing guard never works for me.

    Hope a lesson was learned. I sure did.

    Leave a comment:


  • Dan - Tasmic!
    replied
    Re: The One Hour Shopping Pass

    They told me if I can find it, even if my hour was up, they would be able to refund my money. But the problem is that I couldn't reenter without a ticket.

    Leave a comment:


  • Mac Daddy
    replied
    Re: The One Hour Shopping Pass

    I don't think Disney plans it this way to be vindictive or to maximize their profits. That being said, I do wonder if there wouldn't have been a better way to handle this better. The guest services desk should have been able to pull up the purchase of the ticket via the visa number. At this point they KNOW that no one except for Dantasmic has been in the park with that ticket.

    Void the ticket. It should be clear...somewhere....that his visa card was swiped earlier for him to get the ticket, yes? Even if he came back after his time limit, if it was in the morning, I say cut the guy some slack, void the ticket, and send him on his way.

    If he came back after the fireworks, chances are he spent a full day there and is now coming up with a story.

    Give the benefit of the doubt, if it is REASONABLE, to the guest.

    Dantasmic, if you still have the TIME of that transaction on your visa card, I'd pay a visit to guest services and point out that you didn't get a full days worth. You simply lost your ticket and came back around that general time frame. They might still see reason and cut you some slack.

    Leave a comment:


  • Dan - Tasmic!
    replied
    Re: The One Hour Shopping Pass

    Originally posted by MagicKingdomBoy View Post
    As for going back in to look for it, I don't know what the chances would be to actually find that pass. But if you thought there was a good chance, I suppose you could buy another Shopping Pass, go in and look around, and if you found it, you could return both.
    I already asked them, you are only allowed one shopping pass, so I was screwed.

    Leave a comment:


  • lazyboy97O
    replied
    Re: The One Hour Shopping Pass

    Originally posted by MagicKingdomBoy View Post
    As for going back in to look for it, I don't know what the chances would be to actually find that pass. But if you thought there was a good chance, I suppose you could buy another Shopping Pass, go in and look around, and if you found it, you could return both.
    But then they would probably require that you still return before the first pass expires.

    Leave a comment:


  • Dan - Tasmic!
    replied
    Re: The One Hour Shopping Pass

    The thing is, if i dropped it on the floor somewhere, it probably be swept up my custodial by the time it hit the floor and be impossible to find. I wish they have some protocal about finding lost tickets on the ground.

    Leave a comment:


  • SCUBAbe
    replied
    Re: The One Hour Shopping Pass

    Originally posted by Malcon10t View Post
    No, they don't, even if you have a copy of the barcode, so they could verify activity. The ticket you lost is valid and anyone finding it could use it. Best bet is check lost and found an dhope someone turns it in.
    I found a park ticket on the ground once. i turned it in to the nearest CM. I felt bad for whoever lost it and really hoped they didn't exit the park.

    Leave a comment:


  • MagicKingdomBoy
    replied
    Re: The One Hour Shopping Pass

    Seems to me if the Shopper Pass and a hand stamp are BOTH required for re-entry, a lost pass wouldn't be of much value to anyone else; right? And since the purchaser of the pass has his I.D. and the credit card used to buy it, if he shows up within the hour, they should be able to scan the credit card and close him out. They certainly have the card on file so that they could charge it if he doesn't show up in the hour. They certainly know the Shopping Pass tied to that credit card, so that if someone disputed the charge, they could come back and say no, this pass number wasn't returned within the hour.

    If the person didn't have their I.D. or their credit card with them, that would be a different story, but in this situation, is it really all that time consuming for guest relations to scan the credit card and cancel the lost pass? It seems like a pretty harsh penalty to have to pay.

    As for going back in to look for it, I don't know what the chances would be to actually find that pass. But if you thought there was a good chance, I suppose you could buy another Shopping Pass, go in and look around, and if you found it, you could return both.

    Leave a comment:


  • Malcon10t
    replied
    Re: The One Hour Shopping Pass

    Originally posted by daisydog View Post
    Yeesh, that makes it a lot more painful! I was thinking you were able to re-enter the park in your situation.

    What's the policy for lost tickets, forgetting the whole shopping pass thing. If someone purchases a ticket, loses it, are they just out of luck, or does DL issue a replacement?
    No, they don't, even if you have a copy of the barcode, so they could verify activity. The ticket you lost is valid and anyone finding it could use it. Best bet is check lost and found an dhope someone turns it in.

    Leave a comment:

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