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  • New Hotel Manager Seeks Advice

    Hello all,

    I'm new to hotel management, being fresh out of serving two years in the Air Force, and I thought I'd search out the forums for the wants of the vacationers I now serve.

    I gave another Disney forum a chance to give me their list, and now I want to give all of you a chance.

    I guess the caveat being:

    What do you want from a value-minded hotel experience that isn't within realistic walking distance to Disneyland?

    Location, location, location, or complimentary shuttle system (i.e. not the Anaheim Resort Transit system!) seems to be the resounding cry from the other posters, along with an overall quality. For various reasons, those are HUGE hurdles I'm still trying overcome

    From the previous posters I did a die hard search for how to make a shuttle a possibility . . . but it seems ART has too strong of a political sway in the area. But I did implement hot chocolate!

    And for reference of what we already offer, you can search out the hotel website by googling "Comfort Inn Maingate" I figure it'll be more effective for you to see what we already offer so that you don't recommend something to me that we already do.

    Anyway, you all have my "mickey" ears. Thanks in advance!
    Last edited by jeffersonKim; 11-19-2007, 07:33 PM.

  • #2
    Re: New Hotel Manager Seeks Advice

    You won't get away from ART, your hotel is in the Resort Area and you are not grandfathered, such as the Anaheim Sheraton or the Candy Cane Inn. If they want a new building permit for their property, they would have to drop their own shuttle and join ART.

    ART is one way the city gets Air Quality credits for reducing emissions, and there is no way to not be part of ART once you are in the designated area.

    Things that I have read in positive comments about hotels in the area.

    Landscaping/feel of the property, I know you are in the "value" category, but maybe go check out what HoJo's or CCI grounds are like.

    When you drive up/dropped off by a taxi or the Airport Bus, you get a first impression.

    Other things are good clean rooms, and that everything works. A decent TV, beds in good quality and some good sheets and towels, also access to the Internet is getting more and more popular, and some folks won't book without it.

    Staffing is another consideration, your front desk personnel also sets a "first impression", and if it doesn't go well, then folks will start off on the wrong foot.

    It is a common complaint when you read the Disney owned hotels.

    And of course, the "value" of what you got, when people pay more, they expect more.

    So offer nice, basic accomodations that are clean and that the property looks good are the best things, based on MHO and what I have read on this board and others.

    Good luck on making the improvements
    Check out my Theme Park Photos at http://darkbeer.smugmug.com

    Comment


    • #3
      Re: New Hotel Manager Seeks Advice

      How about an AP Discount
      DISNEYLAND GUY

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      • #4
        Re: New Hotel Manager Seeks Advice

        Comfortable beds w/ down comforters and down pillows, GOOD waterpressure and air filtration system and I'd consider staying somewhere other than ON property.
        Just countin' the days til the next visit!

        Comment


        • #5
          Re: New Hotel Manager Seeks Advice

          Originally posted by All4dISNEY View Post
          Comfortable beds w/ down comforters and down pillows, GOOD water pressure and air filtration system and I'd consider staying somewhere other than ON property.
          Why not make down comforters/down pillows AVAILABLE?? I know my husband can't sleep on down pillows, so maybe have both down/fiberfill available??

          I agree with another poster about how the OUTSIDE of the hotel looks. You don't have to go all out, but make it respectable and keep it up well.

          Get employees that are willing to go the extra mile for your guests within your rules (kinda like how we are given the opportunity to handle situations with guests at the park itself!).

          If you MUST have the ART shuttle for your guests to go to the resort, ok, but what about a shuttle service for your guests to go other places(the Block, etc). Before someone comes and chews me out, I'm not sure if the ART goes to the Block or to South Coast Plaza, or whatever.

          The big thing that would make me come back-- KEEP IT CLEAN and WELL MAINTAINED!!!!!!!! That's a biggie in my book. I don't care if maybe my tv is 21" instead of 26" if it works all the time, and I get a good variety of channels. Make sure the rooms are cleaned well and that all the plumbing, heating and cooling works well.

          Maybe 24 hour coffee pot with that hot chocolate??? Not sure if you offer the single cup coffeemakers in your rooms, but that's always a good idea.

          DEFINATELY offer internet services. It can't cost that much for wifi to run thru the hotel and it's good for your guests, or get DSL. Consider also a "business center" of some sort that will allow your guests to get online and print boarding passes for their flights, etc.

          I got nothing else right now, but I did want to say THANK YOU for serving in the military. I did my time thru Desert Shield/Storm, but in the Army.. :thumbup:

          Comment


          • #6
            Re: New Hotel Manager Seeks Advice

            I have checked a few places, including the website of the hotel that is run by the manager who made the first post.

            http://www.comfortinnmaingate.com/

            I have driven by the location MANY times, but never stepped in, but from the videos online, looks like the landscaping is maintained well.

            They do offer a free breakfast and free Internet access (pretty sure it is WiFi).

            They just did some resurfacing work to the pool area.

            Lots of TV channels (and as mentioned above, while you are soon or later going to need to get Digital TV's, or the converter boxes ("Standard" TV ends in February of 2009), you don't need the biggest size, or the most up to date, but it needs to work properly and the channels come in clearly (I have had more than one hotel with poor reception, I think due to the cable hookup in the hotel). I have seen more than one complaint about the "Disney Parks" channels at the three Disney owned hotels and how poorly they come in.

            And I hope the OP doesn't mind...


            Thanks for checking us out! These savings are the best you'll find anywhere else because you're buying direct. By skipping the middle-man, we pass the savings to you!

            20% off! Valid for stays from Now - December 20th

            Call or email us directly and mention the code WINTER SPECIAL to get 20% off the standard room rate for stays from now - December 20th, 2007. This deal cannot be combined with any other offer/coupon.

            10% off! Valid for stays from January 6th, 2008 and on!

            Select "Int. User" as your "Program" in the top left "Fast Reservations" to get these special rates.

            Or call or email us directly and mention the code SHOW ME THE MICKEY to get 10% off the standard room rate for stays from January 6, 2008 and on. This deal cannot be combined with any other offer/coupon.
            So it looks like they are trying to make it a good place to stay, and care about their guests.

            There also have been positive reviews since the OP has taken over at TripAdvisor.
            Check out my Theme Park Photos at http://darkbeer.smugmug.com

            Comment


            • #7
              Re: New Hotel Manager Seeks Advice

              Since it is off topic, figured I would but the info about the ending of "Standard" TV in a new post... (And I should say "Standard Analog", as there is a "Standard Digital" that is part of the new type of TV signals...)

              http://www.dtv.gov/
              Check out my Theme Park Photos at http://darkbeer.smugmug.com

              Comment


              • #8
                Re: New Hotel Manager Seeks Advice

                Originally posted by pattimelt View Post
                If you MUST have the ART shuttle for your guests to go to the resort, ok, but what about a shuttle service for your guests to go other places(the Block, etc). Before someone comes and chews me out, I'm not sure if the ART goes to the Block or to South Coast Plaza, or whatever.
                ART services the Block every hour (I think), South Coast Plaza has their own bus system that stops at some of the major hotels for pretty cheap.
                Burnt Toast
                The Magic Begins With Me...! 8:P

                Comment


                • #9
                  Re: New Hotel Manager Seeks Advice

                  Originally posted by Darkbeer View Post
                  You won't get away from ART, your hotel is in the Resort Area and you are not grandfathered, such as the Anaheim Sheraton or the Candy Cane Inn. If they want a new building permit for their property, they would have to drop their own shuttle and join ART.

                  ART is one way the city gets Air Quality credits for reducing emissions, and there is no way to not be part of ART once you are in the designated area.
                  I should have asked here before going on a wild goose hunt with the City of Anaheim!!!

                  Yesterday, the ART system was an hour late on two occassions!!! One of our guests ended up missing the parade because of it and it ended up looking bad on us

                  Most of our guests at our hotel actually drive and park instead of using ART.

                  Comment


                  • #10
                    Re: New Hotel Manager Seeks Advice

                    Originally posted by Darkbeer View Post

                    They do offer a free breakfast and free Internet access (pretty sure it is WiFi).
                    Yeah, it's WiFi.


                    Originally posted by Darkbeer View Post

                    Lots of TV channels (and as mentioned above, while you are soon or later going to need to get Digital TV's, or the converter boxes ("Standard" TV ends in February of 2009), you don't need the biggest size, or the most up to date, but it needs to work properly and the channels come in clearly (I have had more than one hotel with poor reception, I think due to the cable hookup in the hotel). I have seen more than one complaint about the "Disney Parks" channels at the three Disney owned hotels and how poorly they come in.
                    As a Choice hotel franchise, LCD monitors will soon be a requirement within the next couple of years.

                    Also, we're currently using Time Warner Cable, so I'm assuming that'll make transition easy if we're not already going through some kind of digital-analog conversion.

                    Comment


                    • #11
                      Re: New Hotel Manager Seeks Advice

                      Free parking would be great. I always feel that I'm being penalized for driving myself when a hotel charges me for parking my auto.
                      I may have to grow older, but I refuse to Grow UP!

                      Comment


                      • #12
                        Re: New Hotel Manager Seeks Advice

                        Clean rooms that don't smell like smoke is #1 to me. Followed by comfy bed and good TV.
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                        • #13
                          Re: New Hotel Manager Seeks Advice

                          Comfortable mattresses are most important. It is the the one thing that almost every reasonably priced hotel near DL lacks.
                          Clean rooms and a friendly staff are also very important.

                          Comment


                          • #14
                            Re: New Hotel Manager Seeks Advice

                            Originally posted by raevnzno View Post
                            Free parking would be great. I always feel that I'm being penalized for driving myself when a hotel charges me for parking my auto.
                            Yeah, we got free parking

                            Comment


                            • #15
                              Re: New Hotel Manager Seeks Advice

                              Originally posted by Dustysage View Post
                              Clean rooms that don't smell like smoke is #1 to me. Followed by comfy bed and good TV.
                              Do they actually have smoking rooms close to Disneyland? We're completely 100% smoke free and I figured everyone has gone that route.

                              Comment

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