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  • speedwayslave
    replied
    Re: Quality of CMs at WDW

    I'm from Michigan and it came as a shock at how high some things were priced at grocery stores and places like that. Had to learn to budget a lot better that is for sure.

    Leave a comment:


  • ti2gr
    replied
    Re: Quality of CMs at WDW

    Originally posted by santadog View Post
    ... and I'd imagine the cost of living in Orlando is significantly higher than Wisconsin.
    Much higher than Wisconsin. I'd say about the same as Chicago.

    Leave a comment:


  • santadog
    replied
    Re: Quality of CMs at WDW

    Originally posted by speedwayslave View Post
    Starting wage for most WDW Roles is $7.25 right now, up from the $6.75 2 years ago when I first started.
    ... and I'd imagine the cost of living in Orlando is significantly higher than Wisconsin.

    Leave a comment:


  • speedwayslave
    replied
    Re: Quality of CMs at WDW

    Starting wage for most WDW Roles is $7.25 right now, up from the $6.75 2 years ago when I first started.

    Leave a comment:


  • santadog
    replied
    Re: Quality of CMs at WDW

    Originally posted by mikelieman View Post
    Maybe if Disney stops paying Minimum Wage, and pays a Living Wage, then they will be able to provide the premium experience, which I am more than willing to pay a premium price for?

    In other words, your castmembers are at least as important, if not more important than your shareholders.

    When I am tired of the amateur b.s., I'll just stay home and spend my money elsewhere.

    I cannot help but compare Costco to Sam's Club on this....

    Costco starts people (at least where I live) at $12 an hour, with benefits

    Sam's Pays minimum wage (about $7.60)

    comparing the 2, Costco is busier, and has a much friendlier and happier staff, and one that is much more knowledgeable. I suppose the adage "You get what you pay for" applies.

    Leave a comment:


  • Tui
    replied
    Re: Quality of CMs at WDW

    [quote=meekobiscuit;1055814146]
    Originally posted by ti2gr View Post


    I'm sorry that the bad guests are ruining your work experience there. Good CMs are hard to come by. Just remember, you're a diamond in the rough!!!

    However, that being said, I don't think your experience will ever get any better. Why? America has devolved into a country full of rude people who let their sense of entitlement rule their actions.

    AND, YOU ARE SPOT ON ABOUT THE ECVs. You hit a nerve on me with that one. Seriously, what's up with all the fatties in America that are too lazy to walk around? I know, I know, I'm being very harsh on overweight people and anti-American. So what? We need a kick in the butt for how slovenly and gluttonous we have become. I have so much to say on this topic, I'm gonna need to start another thread.

    Leave a comment:


  • ti2gr
    replied
    Re: Quality of CMs at WDW

    Originally posted by mikelieman View Post
    Maybe if Disney stops paying Minimum Wage, and pays a Living Wage, then they will be able to provide the premium experience, which I am more than willing to pay a premium price for?

    In other words, your castmembers are at least as important, if not more important than your shareholders.

    When I am tired of the amateur b.s., I'll just stay home and spend my money elsewhere.

    The problem is that they are already charging premium prices. Premium prices and minimum wages mean higher profit margins and happier shareholders - most of whom have no clue as to what happens in the parks.

    Leave a comment:


  • mikelieman
    replied
    Re: Quality of CMs at WDW

    Maybe if Disney stops paying Minimum Wage, and pays a Living Wage, then they will be able to provide the premium experience, which I am more than willing to pay a premium price for?

    In other words, your castmembers are at least as important, if not more important than your shareholders.

    When I am tired of the amateur b.s., I'll just stay home and spend my money elsewhere.

    Leave a comment:


  • speedwayslave
    replied
    Re: Quality of CMs at WDW

    Originally posted by CHESHIRE PUSS View Post
    Adults in ECVs make a lot more sense to me than tons of strollers everywhere that contain children who are really too young to even appreciate where they are.

    ^This

    Leave a comment:


  • Figment Fan
    replied
    Re: Quality of CMs at WDW

    Originally posted by Disney Magic View Post
    even though it wasn't directed to me I will admit I don't get it. Is that some sort of code phrase used by CMs?
    I will reveal what it means later, as I want to see celticdar's response first. But rest assured, I will answer you in time.

    Leave a comment:


  • CHESHIRE PUSS
    replied
    Re: Quality of CMs at WDW

    Originally posted by meekobiscuit View Post

    These 2 CMs at a gift shop in Anandapur in DAK talking about how to apply make-up, completely ignoring the guests. The kicker is, they were not standing, but squatting behind a fixture, talking to each other.
    Chatting AND SQUATTING?? That's unbelievable - not a supervisor to be found anywhere??


    Originally posted by santadog View Post
    That's when I usually hold the stuff I selected up to about shoulder height, and tell them "Excuse me, when y'all are done talking: you can go ahead and put this stuff away" and ceremoniously drop it to the counter, turn and leave.
    LOL! Bravo!! :clap:

    I have a really strong reaction to rude, unresponsive or weird staff...

    Originally Posted by meekobiscuit
    AND, YOU ARE SPOT ON ABOUT THE ECVs. You hit a nerve on me with that one. Seriously, what's up with all the fatties in America that are too lazy to walk around? I know, I know, I'm being very harsh on overweight people and anti-American. So what? We need a kick in the butt for how slovenly and gluttonous we have become. I have so much to say on this topic, I'm gonna need to start another thread.
    Well, you need to remember that Disney parks are huge places and many people have physical problems (feet, back, breathing, arthritis etc.) that prevent them from being able to spend hours standing and walking on concrete and asphalt.

    Adults in ECVs make a lot more sense to me than tons of strollers everywhere that contain children who are really too young to even appreciate where they are.
    Last edited by CHESHIRE PUSS; 02-12-2010, 08:58 AM.

    Leave a comment:


  • Coheteboy
    replied
    Re: Quality of CMs at WDW

    Originally posted by Disney Magic View Post
    No need to start another thread it has been covered plenty of times before and doesn't end well.

    While I am not really going to say you are completely wrong here I do find your wording to be extremely offensive and not very helpful toward making your point heard. Not to mention that it really is off topic for this thread.


    Agreed. Let's all try and be a little more respectful to everyone, even our own members.

    Leave a comment:


  • Disney Magic
    replied
    Re: Quality of CMs at WDW

    Originally posted by meekobiscuit View Post
    AND, YOU ARE SPOT ON ABOUT THE ECVs. You hit a nerve on me with that one. Seriously, what's up with all the fatties in America that are too lazy to walk around? I know, I know, I'm being very harsh on overweight people and anti-American. So what? We need a kick in the butt for how slovenly and gluttonous we have become. I have so much to say on this topic, I'm gonna need to start another thread.

    No need to start another thread it has been covered plenty of times before and doesn't end well.

    While I am not really going to say you are completely wrong here I do find your wording to be extremely offensive and not very helpful toward making your point heard. Not to mention that it really is off topic for this thread.

    Leave a comment:


  • meekobiscuit
    replied
    Re: Quality of CMs at WDW

    [quote=ti2gr;1055810720]
    Originally posted by RandySavage View Post
    Here's the crux: starting pay for cast members is minimum wage. With pay that low you're only going to attract:

    1. Young people (18-22) who want a paycheck or summer job and don't particular care about a career at WDW.

    2. Local adults that just need work to put food on the table.

    3. Retirees/Seniors who have a better attitude but are a little slower.

    4. People that care about - and enjoy working for - WDW and so are willing to swallow the awful pay to be there.

    But WDW pay is so low that it can eventually wear down even Group 4 to the point where a bad attitude develops.

    ***

    You hit the nail on the head. I fall into category 4 and even then it's becoming harder each day. WDW schedules most front line full timers 32 hours now. Full Time is considered to be 32 hours, not 40. try making ends meet when your scheduled 32 hours a week and make $10 (for a highly specialized position) an hour or less.

    In order to make ends meet, many castmembers have to try and pick up extra hours on their days off, which now means they are working without days off, or working double shifts. I personally have worked periods of 32 days in a row before having a day off.

    On top of all that, guests have become increasingly more rude to castmembers. I've seen people cut in lines, I've been hit from behind by people in ECV's and not even a "Sorry" or "Excuse Me", but I did get a dirty look for being in "their" way. Most guests are nice, but when you run into a few that aren't it does sort of ruin your day. I've seen guests curse out castmembers because their kids weren't tall enough to ride rides with height restrictions, which are set for safety reasons.

    I'm sorry that the bad guests are ruining your work experience there. Good CMs are hard to come by. Just remember, you're a diamond in the rough!!!

    However, that being said, I don't think your experience will ever get any better. Why? America has devolved into a country full of rude people who let their sense of entitlement rule their actions.

    AND, YOU ARE SPOT ON ABOUT THE ECVs. You hit a nerve on me with that one. Seriously, what's up with all the fatties in America that are too lazy to walk around? I know, I know, I'm being very harsh on overweight people and anti-American. So what? We need a kick in the butt for how slovenly and gluttonous we have become. I have so much to say on this topic, I'm gonna need to start another thread.

    Leave a comment:


  • Disney Magic
    replied
    Re: Quality of CMs at WDW

    Originally posted by Figment Fan View Post
    But did you tell the lousy customers to have a "Magical Day," or did you tell them to have a "Disney Day," if you get my drift?

    even though it wasn't directed to me I will admit I don't get it. Is that some sort of code phrase used by CMs?

    Leave a comment:


  • Figment Fan
    replied
    Re: Quality of CMs at WDW

    Originally posted by celticdar View Post
    When I was managing retail stores - lousy customers actually had a good effect on me. If I had a problem with a bad customer, the person behind them got the biggest smile, the most upbeat attitude I could find in myself - it was like getting revenge on the crabby person by giving extra service to the patient person behind them - I know it sounds crazy but horrible customers put you in a whole different state of mind - everybody reacts to it in their own way I suppose. Besides, the rest of the people in line notice when you come away from an ugly incident in a good mood despite what you've just been through.
    But did you tell the lousy customers to have a "Magical Day," or did you tell them to have a "Disney Day," if you get my drift?

    Leave a comment:


  • danyoung
    replied
    Re: Quality of CMs at WDW

    Originally posted by celticdar View Post
    ...she was checking me out at the cash wrap and when the incident happened...
    Yeah, but what was the incident?

    Leave a comment:


  • GRD999
    replied
    Re: Quality of CMs at WDW

    Ti2gr,

    I fall into catergory 4 along side you. Judging by your pay rate, I'm assuming entertainment?

    I'm in attractions and I make 7.86 an hour, but I mostly get training premium. Thank god for new CP season!

    Leave a comment:


  • celticdar
    replied
    Re: Quality of CMs at WDW

    Originally posted by DRSeeker View Post

    But bad attitudes are no excuse, sometimes previous guests give them bad attitudes also about things they have no control over, they should just smile and get over it.
    When I was managing retail stores - lousy customers actually had a good effect on me. If I had a problem with a bad customer, the person behind them got the biggest smile, the most upbeat attitude I could find in myself - it was like getting revenge on the crabby person by giving extra service to the patient person behind them - I know it sounds crazy but horrible customers put you in a whole different state of mind - everybody reacts to it in their own way I suppose. Besides, the rest of the people in line notice when you come away from an ugly incident in a good mood despite what you've just been through.

    Leave a comment:


  • celticdar
    replied
    Re: Quality of CMs at WDW

    I have to say that I've don't remember ever having a bad experience with CM - except one. There was this particularly porky woman in the Emporium on Main Street. It was almost funny - she was checking me out at the cash wrap and when the incident happened, my mother and I were so shocked by her response to us that we actually looked at each other with that same "did that just happen?!?" look on our faces - that's how rare it is to get bad service at the World. I love the people at the hotels - I have yet to meet a rude one. I think their jobs are harder than in the parks, to be honest.

    Leave a comment:

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