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Haunted Mansion preshow (this will be a VERY unpopular opinion)

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  • [Chat] Haunted Mansion preshow (this will be a VERY unpopular opinion)

    Since the Haunted Mansion is operated on an Omnimover the lines should be moving efficiently but one thing in particular slows things down and could be responsible for the long lines that this ride has and that is the preshow elevator, where only a small amount of people can board at a time and then the elevator must be brought back up to bring more people on.

    Now suppose that instead of an elevator you just have stairs. Do you think that losing the preshow and replacing it with stairs leading to the loading belt that the line for the ride would move a little faster and thus shorten wait times? Do you think that option should be available for those who want to get on the ride quickly and don't want to do the preshow? Are the line problems at Haunted Mansion major enough to warrant it?

  • #2
    Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

    WDW's version isn't an actual elevator... the ceiling just raises, so the room actually does stretch, to an extent and gives the illusion of being an elevator (however the one at Disneyland is an elevator as it descends below ground and then you exit and go under the train tracks beyond the berm into the show building that houses the ride).

    Stairs? No. It would be impractical and more time consuming that you might think. I like how the stretching room breaks it up into smaller groups of guests so the lines waiting to board the doombuggies isn't very long once you get past the stretching room. Hope that makes sense. Also, guests with disabilities or guests who can't use stairs would need accommodation.

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    • #3
      Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

      I've wondered as of late why the HM suffers from such poor crowd management. The loading area (after the stretch rooms) is always a stressful, soul-crunching cluster(mess).

      Wouldn't staggering the crowds outside the mansion be a better option? I'd gladly take a longer outside queue in exchange for a smooth, stressless, mob-free boarding process after the stretch rooms.

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      • #4
        Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

        There are two stretch rooms operating staggered.

        ---------- Post added 02-09-2012 at 09:06 AM ----------

        Originally posted by Virtual Toad View Post
        I've wondered as of late why the HM suffers from such poor crowd management. The loading area (after the stretch rooms) is always a stressful, soul-crunching cluster(mess).
        The load area can be a bit of a zoo, can't it?

        I wonder if it has anything to do with people's eyes adjusting to the light levels. I know I'm always a little disoriented after the lights come back up in the stretch room. It adds to the spooky experience, but I wonder if it also adds to the chaos a bit.

        Lighting aside, though, there's also just a mad rush to the buggies. And the last few times I was there, there didn't seem to be enough CM's on hand to direct people. I wonder if it would be helpful to use some of those classy brass-and-velvet-rope-stanchions to make a couple of clear queues to funnel people from the stretch room to the belt.

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        • #5
          Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

          From all appearances WDW HM has two separate load rooms. I have never understood why they didn't split the queue at some point between a pre-show viewing line and a walk on line and allow people that want to view the show to do so but those that do not to bypass and walk directly into the loading queue. It seems to me that it would be overall more efficient and I would personally want to see the pre-show.

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          • #6
            Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

            The preshow really does add to it, I think part of the reason that the HMs line gets crazy in that area is that was probably the original design, it really adds to decripit old mansion spookiness factor in my opinion...they used to say, "Please file in and fill up all available DEAD space." I haven't heard a CM there use that expressio the last 3 times I was down at the MK...

            I don't think that the lines are too long or horrendous to warrant changing anything with the preshow, as it is the CMs working the mansion typically squeeze more people into the stretching room past the initial preshow to speed up the line in the rush season, and that ruins some of the set-up to the entire storyline of the Mansion IMO...

            Originally posted by Ikarus View Post
            From all appearances WDW HM has two separate load rooms. I have never understood why they didn't split the queue at some point between a pre-show viewing line and a walk on line and allow people that want to view the show to do so but those that do not to bypass and walk directly into the loading queue. It seems to me that it would be overall more efficient and I would personally want to see the pre-show.
            They do have two stretching rooms to allow for heavy loads during the busy season...the only way to skip the preshow view (that I know of) is through the wheelchair access area which brings you into the mansion via the exit to the doombuggy loading area...
            The test of success is not what you do when you are on top. Success is how high you bounce when you hit bottom.
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            • #7
              Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

              A few things to add: Florida's Mansion doesn't have elevation changes. And ditching the stretch room would remove one of the best parts of the attraction, so even in Disneyland it would not be a good change. Would it make it quicker? Sure. But that doesn't mean it would be better.

              However to the crowd control mess, management seems to have a hard time understanding that 120 people per stretch room is not better than 90 people per stretch room because when you have a maximum capacity per car, and only a certain number of cars leaving load in "X" time, that you are only going to get so many people on the ride in "X" duration of time, regardless of however many people you cram in the loading area. Combine that with the ever-prevailing need to stop and slow the ride (reducing the people that can get on during "X" time) the overcrowding becomes really noticeable and uncomfortable.

              They do have two stretching rooms to allow for heavy loads during the busy season...the only way to skip the preshow view (that I know of) is through the wheelchair access area which brings you into the mansion via the exit to the doombuggy loading area...
              Both stretch rooms are used on a daily basis...not just during busy season. Also, wheelchairs go through the line now and stretching rooms too, started in 2011.

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              • #8
                Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                I don't think putting in stairs and taking out the elevators would help anything. The elevators are to deliver people downstairs, and then we get on the Omnimover. Stairs would only be more efficient if there were gaps in the flow of people, and I don't generally see that. They open a new elevator full of people as the end of the previous group gets on the ride. More or less.
                I pledge allegiance to the Earth, one planet, many gods, and to the universe in which she spins.

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                • #9
                  Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                  Also, if you miss the stretch room you won't be introduced to the Ghost Host!

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                  • #10
                    Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                    Originally posted by tloolgb View Post
                    However to the crowd control mess, management seems to have a hard time understanding that 120 people per stretch room is not better than 90 people per stretch room because when you have a maximum capacity per car, and only a certain number of cars leaving load in "X" time, that you are only going to get so many people on the ride in "X" duration of time, regardless of however many people you cram in the loading area. Combine that with the ever-prevailing need to stop and slow the ride (reducing the people that can get on during "X" time) the overcrowding becomes really noticeable and uncomfortable.
                    This (is what I'm talking about). The inside queue should be nearly empty before dumping more people out of the stretch rooms. Too many guests crammed into the stretch rooms means too many eventually crammed into the inside queue. Add an unexpected e-stop or handicapped load stop or two and things get scary. Like literally cattle-herd, crushed together, panic-inducing scary.

                    It doesn't have to be this way and it didn't used to be. I'm curious to know what's changed and why. Perhaps someone with inside knowledge can share their perspective.

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                    • #11
                      Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                      I think one reason why the WDW queue is so crowded and slow is because the queue goes down to a SINGLE file line and you are forced into ti. In DL, you can stay 2 or 3 abreast until the very end. It has its issues too but it moves much more fluidly than WDWs
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                      • #12
                        Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                        No... Stairs would kill the ride. Yes we don't like to wait, but taking away from the ride experience would kill it for me.


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                        • #13
                          Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                          Originally posted by Virtual Toad View Post
                          Perhaps someone with inside knowledge can share their perspective.
                          lol I just did. Management thinks it will better their Efficiency Efficiency Efficiency. Its all about numbers. Same reason the lighting effect was shortened in the Stretch Room after the Mansion came back from rehab in 2007. Same reason they now keep the entry doors open longer for the foyer experience, complete with two people working - to help pack more cattle into the stretch room, regardless of "show" training.

                          1 - Safety - Sure
                          2 - Courtesy - Just don't mess up #3
                          3 - Efficiency - YEAH BABY. Even though its not the same way as the old days. Do it. Then repeat this one.
                          4 - 4th one?

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                          • #14
                            Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                            I'm afraid I would much rather wait in a longer line with the elevator preshow than in a shorter one without it.
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                            • #15
                              Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                              The OP assumes that the slowdown to loading the ride is with the stretch rooms. But that's quite evidently not the case. The omnimovers are the slowdown to the whole process. And the crowd in the post-stretch queue is totally the result of CMs loading too many people into the stretch rooms. It doesn't allow for more people to ride the ride. It just crams more people into a small, dark space. Not at all cool.

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                              • #16
                                Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                                Originally posted by danyoung View Post
                                The OP assumes that the slowdown to loading the ride is with the stretch rooms. But that's quite evidently not the case. The omnimovers are the slowdown to the whole process. And the crowd in the post-stretch queue is totally the result of CMs loading too many people into the stretch rooms. It doesn't allow for more people to ride the ride. It just crams more people into a small, dark space. Not at all cool.
                                No, you're kind of wrong actually. It's the omnimover itself and guest issues that often cause the back up.

                                If the ride were consistently moving, and the CMs were consistenly pulling the amount of people they need per stretch, there wouldn't be a problem. That's what the ride is designed for (hence the term people-eater) However, there are guests with disabilities that need to be loaded, as well as guests who like to take their time sitting down, play the chinese fire drill last minute, and don't like to get out of their doombuggies until it's too late. One small stop can cause a large affect on the hallway, and the CMs in the stretch rooms don't know that until the doors open and they see the line backed up to their doorway.

                                How would you feel if they didn't keep a consistent amount of people in the hallway, and you were waiting outside for 30-40 minutes and then found out there were tons of doombuggies without guests in them because they weren't pulling enough guests inside? Probably wouldn't think that was too cool either...
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                                • #17
                                  Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                                  Originally posted by 1stStarIC2nite View Post
                                  No, you're kind of wrong actually. It's the omnimover itself and guest issues that often cause the back up.
                                  Umm. That's exactly what I said - that the speed of people getting on the omnimover is the deciding factor in how fast or slow the ride move people through, not the stretch rooms as the OP asserted.

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                                  • #18
                                    Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                                    I think that this would really be prevented if guests were allowed to view the entirety of the pre-show including the foyer experience, even with guests with disabilities or the last minute sit downs, this would reduce alot of the load onto the omnimover system...

                                    Originally posted by tloolgb View Post
                                    Both stretch rooms are used on a daily basis...not just during busy season. Also, wheelchairs go through the line now and stretching rooms too, started in 2011.
                                    Oh ok thanks, for the correction, shows how much I was paying attention, the last time I was down there it wasn't too busy and one stretching room must have been down, I thought there was a policy shift...see what happens when you haven't been/worked there for awhile ;-) ?
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                                    • #19
                                      Re: Haunted Mansion preshow (this will be a VERY unpopular opinion)

                                      First of all, they need to stop considering the stretching rooms as part of the pre-show. It's the start of the show and needs to be treated as such. Having the stretching rooms on a timer that the CMs have little to no influence causes a lot of problems.

                                      The most obvious is that people miss out on the whole spiel when they just are directed to walk through the foyer and into the already stretching rooms. Ruins the effect and the experience.

                                      More on topic with the thread, the stretching rooms are disgorging a pretty set amount of guests into the queue. They can only cram so many people in there. The omnimovers do not take a set number of people per minute. As pointed out by others, the train slows down for guests who need help boarding and not every doom buggy is carrying two people. The queue is going down by fits and starts while it is being extended fairly consistently. This is just an operational mess, especially since the inside queue space is much smaller and much less interesting than its Disneyland counterpart.

                                      I think they should cut the efficiency of the stretching rooms by a bit, by giving the control to CMs. Let people enter the foyer, once itis full, shut the doors, start the spiel. Now everyone enters the stretching rooms, shut the doors, start the spiel. Everyone gets the full show. If they extended the interior queue it should leave them enough standby to keep the doombuggies filled, if the stretching rooms get a little slow. Hopefully they'd give us something to look at, rather than just the mass of people in line ahead of you.
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