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  • #21
    Re: why don't return guests get treated right?

    Originally posted by Phonedave View Post
    Wow, our corporate rates are allmost always lower, I won't say all the time, but the vast vast majorty of the time they are. But then our booking system only kicks back preferred properties. If you want somthing specific thats not a corporate preferred property, you have to request it.

    Our booking system also lists all the rates available - corporate, AAA, AARP, standard, king, two twin, etc etc etc. and we pick the lowest that we as employees can get.

    Which reminds me, I need to book a room in the Tampa City Center for the end of the month. I'll see how I do

    -dave
    I recommend the Hilton, right near the airport, its right on Tampa Bay.

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    • #22
      Re: why don't return guests get treated right?

      I hotwire everything now if I don't need a specific hotel. Well worth it!
      Check out my blog - Coreplex: Rambling from inside the Grid


      Am I evil? yes, I am
      Am I evil? I am man, yes, I am

      Originally posted by sleepyjeff
      Disneyland was meant to be sipped not chug-a-lugged

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      • #23
        Re: why don't return guests get treated right?

        Originally posted by MickeyMania View Post
        Hotels and airlines have frequent participation programs because they have competition. TDLFAN might disagree with me, but at a certain level (i.e. not counting the super-economy brands) a flight from one place to another is more or less the same experience. When you have choices, such a program can cause you want to choose one brand consistently over others.

        OTOH, Disney knows you don't really have a choice. It's hard to argue about the negatives of downsizing/outsourcing Imagineering, charging more than ever, cutting quality, etc, when even Disney's poorly-thought-through crud is still better than 80% of what's at Uni, which is really the only other option that holds up to direct comparison as Cedar Fair and Six Flags and the others are sort of working in their own universe.
        Yes, I disagree simply because a theme park is a theme park, and some are better than others, and Disney does have a lot of competition very close by here in the Orlando market.

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        • #24
          Re: why don't return guests get treated right?

          Originally posted by SummerInFL View Post
          I recommend the Hilton, right near the airport, its right on Tampa Bay.
          Thanks.

          I stay in the Hyatt connected to the Tampa City Center - seeing as all my meetings are IN the Tampa City Center

          -dave
          Last edited by Phonedave; 03-13-2007, 11:21 AM. Reason: Thought it was a Hilton - it's all "H"'s
          "I'm gonna build my own amusement park. But with gambling and hookers!" - Bender
          "You should never underestimate the predictability of stupidity." - Bullet Tooth Tony

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          • #25
            Re: why don't return guests get treated right?

            i live in NJ and in 2 weeks i will be making my 3 trip down this year. (the first was my honeymoon) this will make it 38 times i have vacationed in disney since 1978. i think i would be apt to spend more money on meals and souvies if i were to get a better rate at the hotels. i would also eat on property more often. as it is we eat at wdw restaurants 5-6 times a week.

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            • #26
              Re: why don't return guests get treated right?

              I honestly do not know how much father down the property hotel should be priced. Not long ago, you had to save $$$ for two years to spend 4 nights at any given hotel at WDW. Now, people can do multiple trips to WDW in the same year, and they want more for less??? Seems a bit pretentious to me.

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              • #27
                Re: why don't return guests get treated right?

                Originally posted by Phonedave View Post
                I stay in the Hyatt connected to the Tampa City Center - seeing as all my meetings are IN the Tampa City Center
                Have you ever had the chance to dine at Bern's Steakhouse?

                Talk about a blast to the past! But still very good.

                Originally posted by electricmayhem
                i think i would be apt to spend more money on meals and souvies if i were to get a better rate at the hotels.
                You might, but then again you and others might not.

                Your hotel stay is one of the most profitable parts of your vacation for them.

                Merchandise and food have direct costs associated with them. What ever more you pay for your room by not getting a discount...is pure profit. The discount difference between $300 per night and $200 per night...is pure profit. Why would they want to mess with that and attempt to "spend shift" you with only the chance that you might spend the money you saved, elsewhere on food, merchandise, and services that have hard costs associated with them?

                Whether you know it or accept it...your continuing to pay and stay without a discount is signaling to them that they don't need to offer you a discount. There aren't many hotel companies around that would offer a discount in hopes that it might triple your previous spending on food, merchandise and other services.

                They might for other reasons, but not for that, IMHO.

                One thing businesses don't like to do is undercut their own pricing to someone that seems more than willing to accept that pricing. Most feel they can generate goodwill in other areas, but usually try to protect their base price to existing already proved regular customers. In order to get a discount you usually have to demand one, pay extra for something that brings a discount along with it (AAA membership, Annual Pass, etc), or change your stay patterns and let them know that price is why they are changing.

                In the real world, often all you have to do is ask. Negotiate. But at Disney where they are the clear perceived leader already, have high occupancy rates as a result, and maintain a highly captive and "loyal" customer base...they may not be so receptive to just a simple asking.

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                • #28
                  Re: why don't return guests get treated right?

                  Why don't guests understand that they aren't supreme omnipotent forces?
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                  • #29
                    Re: why don't return guests get treated right?

                    Originally posted by Speedway View Post
                    Why don't guests understand that they aren't supreme omnipotent forces?
                    What!!!! How dare you say such things!



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                    • #30
                      Re: why don't return guests get treated right?

                      Originally posted by Opus1guy View Post
                      . There aren't many hotel companies around that would offer a discount in hopes that it might triple your previous spending on food, merchandise and other services.
                      Yeah the only example I can think of like that is early Las Vegas, when rooms and food were so cheap, purposely cheap, so you would spend more money gambling in the casinos.

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                      • #31
                        Re: why don't return guests get treated right?

                        Hmmmm makes one wonder!!!!!!! I see your point!

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                        • #32
                          Re: why don't return guests get treated right?

                          I worked at The Grand Floridian for three years and return guests are acknowledged and depending on how many times they have returned are given an amenity in their rooms after check in. It might just be preferred consideration when free upgrades are available to a fruit basket, or chocolates or even milk and cookies for the kids, but it is something. The amenity given is based on the number of times you have returned. An amenity may not be given until you've stayed 5 times or so, but the hotel does have one of the highest return rates in teh Orlando area in it's class.

                          I can't say the same for the other resorts on property in regards to an amenity based on return visits since each hotel handles return business differently.

                          Also note that it is rare that a guest at a Disney Resort really ever pays the rack rate anymore. They get a package, which includes a discounted room rate, the dining plan, which gets them discounted meals especially if they plan right, and tickets which get cheaper per day the more days they buy. How much more discounting do they need. Disney still needs to pay it's highly underpaid staff and it's own bills in order to operate. When you have a hotel that has rack rates of $349 or higher and because pf package discounts people are paying under $200 a night, yet still complain because they think the discount should be higher, or because they didn't get a free upgrade from the garden view they booked to a lagoon view with a direct castle view. If you want the castle view then book it, don't assume that because you stayed ata Disney resort once before you automatically should be upgraded.

                          Also, the WORST guests that I have encountered in my time at The Grand Floridian were the guests that were using their DVC points to stay there. DVC guests are typically the worst guests. The feel that since they bought into the whole timeshare thing that they own the place and treat the staff like s**t.

                          We all from time to time complain about the quality of things, how much things have "Declined by Degrees" and so forth. Everybody thinks they should get something for free or next to nothing. What they don't realize is that everytime a discount is given or something is comped or given away, something needs to be cut elsewhere, or prices need to be raised elsewhere.

                          Unfortunately, the way American business is today, stockholders - many of whom have no real interest in the company or it's business - control things. Unless they get a double digit return on their investment they are not happy and sell it off in a second, which causes the price of the stock to declines etc. Whenever I hear that a company is doing poorly, yet their sales and profits are still higher than last year but because they didn't make what analysts "projected" what they should do, all of a sudden they are not performing well etc. I am sorry, but when a company makes a dollar more than they did the previous year, I think they were pretty successful. At least that's what they taught us in busines school when I went.
                          Last edited by ti2gr; 03-15-2007, 05:18 AM.

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                          • #33
                            Re: why don't return guests get treated right?

                            Originally posted by Opus1guy View Post
                            Have you ever had the chance to dine at Bern's Steakhouse?

                            Talk about a blast to the past! But still very good.

                            No I have not. For some reason, to me, Tampa = grouper

                            Maybe I will give Bern's a try this time. I have to decide where my team will be having dinner.

                            -dave
                            "I'm gonna build my own amusement park. But with gambling and hookers!" - Bender
                            "You should never underestimate the predictability of stupidity." - Bullet Tooth Tony

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                            • #34
                              Re: why don't return guests get treated right?

                              upgrades are available to a fruit basket, or chocolates or even milk and cookies for the kids, a note on the bed welcoming us back... these are the things i'm talking about.

                              something that make returning guests feel appreciated but doesn't cost a whole hell of a lot since as you say room rates, dining plan and park passes are discounted when combined in a package.

                              I wasn't expecting 50% off my room just because i've been returning every year just a little acknowledgement for that "magical holiday" feel KWIM?

                              i have my own business and yes there is plenty of competition in my field so giving my clients a bit more doesn't cost me much (maybe $2) but makes my clients feel i've gone that extra mile for them makes them want to return to me next year.

                              i know Disney doesn't have much competition other than Universal and that doesn't seem to be too much competition i just figure it would be a nice Disney touch is all.
                              šoš Sometimes Patrick, sometimes Karen.
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                              • #35
                                Re: why don't return guests get treated right?

                                Originally posted by ti2gr View Post
                                Everybody thinks they should get something for free or next to nothing. What they don't realize is that everytime a discount is given or something is comped or given away, something needs to be cut elsewhere, or prices need to be raised elsewhere.
                                Exactly. That's what concerns me about things like the increased popularity of the Dining Plan. Something's gotta give there. They're not doing it to be charitable. Quality will be going down, selection will be going down, prices at the restaurants or elsewhere will be going up...something will be happening to offset the "savings" the Guests enjoy on that program.

                                Originally posted by ti2gr
                                Unfortunately, the way American business is today, stockholders - many of whom have no real interest in the company or it's business - control things. Unless they get a double digit return on their investment they are not happy and sell it off in a second, which causes the price of the stock to declines etc. Whenever I hear that a company is doing poorly, yet their sales and profits are still higher than last year but because they didn't make what analysts "projected" what they should do, all of a sudden they are not performing well etc. I am sorry, but when a company makes a dollar more than they did the previous year, I think they were pretty successful. At least that's what they taught us in busines school when I went.
                                Exactly what gets my blood boiling when I hear someone defend a price increase or quality drop with, "But they need to make a profit." Their profits have been swelling for decades now! Too many people equate a slowdown or drop in stock price with "The company isn't making any money." What complete rubbish that is.

                                They're making most of their decisions these day just to show off the "percentages" to stockholders in hopes their stocks perform well for them, and therefore keep them all in their nice cozy corner offices with their nice big bonuses, stock options, and other perks.

                                IMHO.

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