Disneyauctions.com ARGGHH!

[aimster]

Re: Disneyauctions.com ARGGHH!

I've heard nothing but bad things about them.

[Melonballer]

Re: Disneyauctions.com ARGGHH!

Im sorry to hear about what originally happened, but Im happy that you ended up getting your pin!

Thanks. Hopefully it will arrive in time for me to bring it to DL and show it off. Its really cool!

[frecky]

Re: Disneyauctions.com ARGGHH!

Im sorry to hear about what originally happened, but Im happy that you ended up getting your pin!

[Melonballer]

Re: Disneyauctions.com ARGGHH!

Good newsx. They finally found the pins and sold the pin I won to me. Hooray!. Thye are giving me free shipping for the inconvenience as well. I'll still be gunshy about doing business with them again, but I'm on ok terms with them at the moment.

[WRDup]

Re: Disneyauctions.com ARGGHH!

your resolution seems perfectly logical to me. i find that sometimes corporate mumbo-jumbo makes no sense and is impossible to change. Im sorry it ended up this way.

[Alchimedes]

Re: Disneyauctions.com ARGGHH!

They have had a lot of problems since they switched. I had the same issue with a Tron Big Fig after they first switched.

[Anders]

Re: Disneyauctions.com ARGGHH!

I haven't used disneyauctions since they ended the partnership with ebay. Sounds like they're having some trouble.

[NeverNeverland]

Re: Disneyauctions.com ARGGHH!

Yeah, I had issues 3 times w/them, 2 of which where i won an auction then "Sorry we don't actually havwe that item." WTF? Why put t up for auxction then? I had to mad scramble to think of other gifts. It still pisses me off a little. I wouldn't reccomend them at all.

[Melonballer]

So 2 weeks ago I bidded on and won a limited edition pin from Disneyauctions.com. That night when my checkout email came in I paid for it on the spot. 2 days later I get the following email.

Dear Disney Guest

Thank you for your recent Disney order.

We are sorry to inform you that the following
merchandise was not available at the time your order
was filled. If the merchandise was shipping to an
international address or to a PO Box, this item may have
been restricted and cannot be shipped to that address.
Your credit card has not been billed for these items. We
apologize for any inconvenience or disappointment this may
cause.

Now I did not ask it to be shipped to a PO Box or international address, so I knew that was not the problem.
So I immediately wrote an email back to get more details. A few days pass and I had not received a response so I called them. The CM I got told me that it was a clerical error due to disneyauctions and disneyshopping merging their systems. The CM told me to call back in a few days and they would be able to check me out manually. So I waited a few more days and called back. The CM I got told me the same story. At least they had their stories straight. The Cm asked me to call back in a day or 2 and they could check me out manually. Then I got the following email.

Thank you for your recent correspondence.

We apologize for the difficulty you have encountered. Upon checking our
inventory we have found that we are unable to issue the affected item
from DisneyAuctions.com Order #------------. We want to assure you are not being singled out and that no one else received this item.

Once again we apologize for the inconvenience. We appreciate your
patronage and hope that you will visit DisneyAuctions.com in the futureDear DisneyAuctions.com Guest,

Thank you for your recent correspondence.

We apologize for any inconvenience we may have caused. We would like to
inform you that we have not charged your card for the item, since the
item never shipped out. In addition Management has agreed that if they
are able to find the inventory for the pins, they would release the item
in a future Auction.

If you should have any further questions, please feel free to contact
us.