Is any one else hurt/upset about Al's new article and his complaints about front line cm's? I put the most concerning quotes below:
"Those who dream by night in the dusty recesses of their minds wake in the day to find that all was in vain; but the dreamers of the day are dangerous men for they may act upon their dreams with eyes wide open, and make it a reality"
"Keep Moving Forward"
"If you think you can't you won't, If you think you can no one can stop you"
I am a current cast member, and I totally agree with him. I would not say that it is 100% of the cast, but the standards have fallen a ton within the last 15 years. If the standards aren't set for the front line cast and management, then most of the time they won't be met.
That being said, there are many front-line and backstage cast who hold themselves to a higher standard regardless of what the expectations set for them happen to be. Unfortunately these cast members (like myself) are in the minority. The culture has changed throughout the resort, it will take a long time to reverse that decline.
It's a very harsh but true reality. I know a lot of CMs who honestly just don't care, and are in it for the money. Building memories and creating magic are some of their lowest priorities and, thus, the quality suffers. In a sense, I'm more grateful for the annoying nitpicking managers that criticize every small Safety/Courtesy/Show/Efficiency violation, because you know that those are the people who want us to care about the guests, and not just the shareholders.
"The views and opinions expressed on this post are mine and do not necessarily represent or reflect those of The Walt Disney Company."
I agree and disagree. Yes, it seems that in today's Disneyland, the Cast Member guest service might seem down, though there's many things you need to take into consideration for this.
One thing that is constantly overlooked is today's Guest. These Guests aren't the same as they were back in the 50, 60 70, even 80, and early 90s. This is a whole new breed of Guest.
A lot of the time, in order to first get to the issue at hand, the Cast Member needs to take a onslot of verbal abuse. In a world where a lot of people are "open," they tend to ware their hearts on their sleeves. Which means they get very offended when they start getting yelled with personal attacks, and told they don't care.
Before the late 90s, the majority of Guests where much easier to work with. There were far less people yelling, and so, easier to please. I can't speak for Cast Members, but I'll attest that when I was in a Customer Service role I tended not to want to go past the bear minimum for people who are attacked me personally, whilest verbal abusing me; those people got what was required of me by my Company; nothing less, and certainly nothing more. While on the other hand, people who were level headed enough to have a "conversation" while in the face of being truly upset, these were the people I'd go out of my way for.
So it's not all about the Cast Member. Cast Members aren't trained physiologists. And to think that you can teach a person how to truly hide their feelings away over a two week course is preposterous. It can take years to train yourself not to take things personally. I've known many Cast Members who've cried after working with a Guest on their concern.
In brief, while Cast Members have changed, on a whole, I still see many Cast Members who have a passion for Magic, and children. Many Cast Members who don't mind getting paid very little to do a job that asks a lot...all in the hopes of being able to create that Magic, and help to make Dreams come true. So yes, maybe Cast Members have changed...but so have the Guests.