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Who Are These People?? Have you Seen them?

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  • Who Are These People?? Have you Seen them?

    Does Disney still have CM dressed as guest testing you guys in your stage performance? I wonder if any Veteran CM's could spot them out?? Have you?? And who were these people? Leads? Etc? Hired just for that job?

  • #2
    Re: Who Are These People?? Have you Seen them?

    Mystery Guests?

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    • #3
      Re: Who Are These People?? Have you Seen them?

      We have Mystery Guests. They are an outside company though. You can sometimes tell, only because some of them are lame actors and do exactly what their supposed to, in order. On Main Street each restaurant gets 2 a month.

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      • #4
        Re: Who Are These People?? Have you Seen them?

        Yea, I think we just had one in my location recently. He seemed new at the job though, it was fairly obvious he was reciting from a script that was written in very formal English (then again, he could have just been a guy who talks really formally...). I felt a bit sad, the guy seemed to be straining to remember what to say and also take note of how we were reacting at the same time.

        Then Ed Grier came in and we all were on our best behaviour since he has more power over our jobs than some random Mystery Guest...

        But to answer the original question. DL still has them, they're hired from an outside firm to just come in and buy stuff and then take notes like "CM#1 was nice enough to get me a new tray" that get posted in the back and are never read by anyone except maybe management, IMO...

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        • #5
          Re: Who Are These People?? Have you Seen them?

          I read mystery guest all the time.
          Attractions get shopped twice a month, and they have quarterly results broken down by attraction. It's interesting to see who has the highest score in each area.

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          • #6
            Re: Who Are These People?? Have you Seen them?

            yeah, i got hit 5 times already...

            but all 100% so hahahahaha! win win! i can shove those up my manager ***.
            ~ A Cute, Little, Fuzzy, Silly, and Chubby Cast Member ~

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            • #7
              Re: Who Are These People?? Have you Seen them?

              We get Mystery Guests quite often at our attractions. And yes, its almost ALWAYS obvious, because they ask very specific questions that have nothing to do with our attractions.
              But the results are posted where we can all see them, and it is a source of pride to the CMs that get singled out for good service.

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              • #8
                Re: Who Are These People?? Have you Seen them?

                Questions such as..."What is the thing I've been hearing about where you don't have to wait in line?"
                sigpic

                Forget Disney Magic...Universal performs MIRACLES!!!

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                • #9
                  Re: Who Are These People?? Have you Seen them?

                  Originally posted by kriskitty22 View Post
                  Questions such as..."What is the thing I've been hearing about where you don't have to wait in line?"
                  "Oh, you mean Six Flags ...."

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                  • #10
                    Re: Who Are These People?? Have you Seen them?

                    Originally posted by JeffYardDog View Post
                    "Oh, you mean Six Flags ...."
                    lol

                    I love the City Hall mystery guests because it's SO obvious when someone has about 15 completely unrelated questions. They need a GAC, they want you to explain fastpass, they need dining reservations, they have a random question about Walt's favorite toothpaste, they want Fantasmic viewing AND they just got evac'd off something and want you to fix it.

                    after you get that guest, you start checking the back for your scores every day.
                    "Remember 'Old Yeller'? We shot the dog." - Roy E. Disney

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                    • #11
                      Re: Who Are These People?? Have you Seen them?

                      LOL, yeah, exactly!

                      At our location the greeter gets quizzed, and if there's time they'll give everyone else on duty a heads-up. Otherwise the rest of us don't know the mystery guest is there; those are the times when its nice to be singled out for good service, when you really don't know.

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                      • #12
                        Re: Who Are These People?? Have you Seen them?

                        Originally posted by kriskitty22 View Post
                        Questions such as..."What is the thing I've been hearing about where you don't have to wait in line?"
                        Woah, crazy... what are the other types of questions that are asked?

                        Editted to include: not a CM, just saw this thread on the "New Posts" section & wanted to hear from ya'll so more. Thx.
                        Last edited by karen_c; 11-12-2007, 01:59 PM.

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                        • #13
                          Re: Who Are These People?? Have you Seen them?

                          When I was a trainer I would dress in street clothes, go to one of the other 3 parks armed with my camera and autograph book and "play guest". I would study the animation, autograph and guest interaction and critique it before going backstage and telling the CM what they did right/wrong.


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                          • #14
                            Re: Who Are These People?? Have you Seen them?

                            I got a 98% or so on one, because i didn' "End with a thank you".

                            Lame.

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                            • #15
                              Re: Who Are These People?? Have you Seen them?

                              Well what'd you expect? I mean, there's no such word as "servic."

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                              • #16
                                Re: Who Are These People?? Have you Seen them?

                                anytime I read the stuff backstage, it's always the nitpicky junk that most guests won't ask (okay, some will) like moans and whines about the line is too long for nemo and if fast pass is avaliable for the ride.

                                too bad you don't have the one like I saw at petsmart, stormed into the place with a clipboard (yep, you read right) then spent a hour or so walking around, marking points off for bags of dog food customers left in the aisle, even checking the rolls of toilet paper in the restroom, etc. she was so easy to spot, 100% of the time you could set your watch to her coming every month, always on a monday or tuesday, first week of the month. word quickly spread out from the manager that a mystery shopper was in the store, who watched the cameras for her.

                                I still have the nasty urge to ask one "you are aware there are real jobs out there? try finding one! would you like some assistance in finding one?"

                                maybe it's why I am on nights.... )

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                                • #17
                                  Re: Who Are These People?? Have you Seen them?

                                  You're referring to guest compliments and concerns. Mystery guest is a different thing altogether.

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