I attended the final discounted preview night this past Sunday. This is the first time I had been to the event in 4 years. Prior to 2005 I attended this event annually, so I am familiar with the product they used to offer. I have read some bad reviews of the event over the past few years from the lack of organization with parking, security, mazes being shortened/less of them and lacking props (that were used to create the fearplex) so I had pretty low expectations. Well I guess they were not low enough. This was the third preview night (while most other haunts do one preview night, not open to the public, and do not charge an admission fee). As urged by the website (arrive by 5:30-6:30) we arrived at 5:45pm to purchase tickets. Out of about 10 windows only ONE was open with a line of about 25 transactions in front of us. We then got into the security line and waited. The security line did not open until 7:30pm, 30 minutes AFTER the event was supposed to be underway. It is horrible customer service to a) not open your security check a few minutes before the event and hold people inside the main gate, b) Not open your 4 hour event on time, and c) not even acknowledge or address your guests in line on the situation. The overall event staff tone made me feel like I was a criminal. From the rude talking down to and condescending tone. It was not a welcoming or enjoyable feeling. The woman spieling to the crowd was totally ghetto. Her grammar and attitude was beyond horrible.
Once in the event at 7:50pm many of the mazes were still not open!! The reviews I had read on the event over the past years about props and themeing being sparse were dead on. In the past your 3D house was one of the best I have ever been in and a few years later I was looking most forward to this house. After about a 5 minute wait we were about to be handed our glasses but were held at the glass distribution for a minute. Less then a hour after your event actually opened you were already recycling just used, non sterilized paper 3D glasses. This is unsanitary and just disgusting. Needless to say we did not go into this house. We check back again a little later and glasses were still being directly recycled.
A few other issues that did not directly affect me at this point but were still very concerning is that they allow your actors to scare people right at the top or bottom of a dark staircase. I was also very surprised that in 2008 how many of your mazes (if not all of them) are no where near being disabled accessible or compliant to the ADA act of 1990.