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  • 3/2: Leap Story

    SPECIAL: Historic numbers and historic problems. Discuss it all here...

    DIRECT ARTICLE LINK: Leap Story - MiceAge.com
    "Politics is the profession whereby the inevitable is made to seem a great human achievement" - Quentin Crisp

  • #2
    Re: 3/2: Leap Story

    Thank you for the story Al!

    Comment


    • #3
      Re: 3/2: Leap Story

      Great story!!! Sounds like Disneyland's top management owes a huge thank you to the dedication of their staff. Hope they get a day (or week!) to recover!

      Question: Any idea of what the previous attendance record was? Or when the park was last closed due to selling out of tickets+AP overload? Just curious! thanks!

      Comment


      • #4
        Re: 3/2: Leap Story

        Tell your grandkids, show your grandkids...

        106,000. Wow. I'm still a bit in disbelief not only that it happened, but that I was there to see it.

        "Who among you is wise and understanding? Let him show by his good behavior his deeds in the gentleness of wisdom." -- James 3:13

        Comment


        • #5
          Re: 3/2: Leap Story

          Were APs able to get into the overnight without a blackout ticket purchase? If so, then next time Disney should make the APs pay the blackout price (still $40, right?), and that should lessen the crowd a bit. In any case, it just goes to show that SoCal-ers love their Disneyland and the suits should pay notice to that fact.

          Comment


          • #6
            Re: 3/2: Leap Story

            Thanks for getting us the real story, Al! If anyone wants to get some first hand accounts, check out Disneyland's Facebook page where they posted a picture and asked, "What's your favorite One More Disney Day Memory?" The thread is literally flooded with comments from frustrated guests - on their own Facebook page!! Get there fast, I can't imagine Disney will leave that up much [email protected] Jack - $40 blackout admission??? Thanks for the laugh. :-D The going price is $59 or $60.

            Comment


            • #7
              Re: 3/2: Leap Story

              Thanks Al...an interesting read. I happened to catch live helicopter shots on KABCs 11PM news Wednesday night. They showed the 5 and streets around the park.....glad I wasn't there.

              Comment


              • #8
                Re: 3/2: Leap Story

                Interesting to read that Orlando blew it for Disneyland. There needs to be more local control.

                I'm glad I didn't go. Who needs a headache of this sort? I find it amazing that people want to remember the event by buying merchandise, but it isn't anything special as far as I can tell.

                Comment


                • #9
                  Re: 3/2: Leap Story

                  I still don't get how they were understaffed when they knew this was coming for months... not like the idea of the 24 hour day was thought of on February 28th, 2012.Something's wrong with their communication. Any Disneyland fan knows that people come out in hordes to events like these. It's not like they didn't advertise it either!

                  Comment


                  • #10
                    Re: 3/2: Leap Story

                    Originally posted by Wreckless Abrandon View Post
                    I still don't get how they were understaffed when they knew this was coming for months... not like the idea of the 24 hour day was thought of on February 28th, 2012.Something's wrong with their communication. Any Disneyland fan knows that people come out in hordes to events like these. It's not like they didn't advertise it either!
                    I totally agree with you. How could management not see this coming. I could have told them what the crowds would have been like weeks ago.
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                    • #11
                      Re: 3/2: Leap Story

                      ^Al said that the marketing team that planned this is based Orlando. Therefore they make the assumption, erroneously, that the DLR is the same as WDW. Come on, Disney. When are you going to learn that no matter how much you would like the DLR to be a WDW West, it never has been and it never will be. To be honest, Disneyland has woven itself into the fabric and culture of Southern California so much so that most Southern Californians consider it a part of their lives - a gathering place in an area where there are so few. The DLR is almost a physical part of the landscape in their minds -- not just a tourist trap or something that can be arbitrarily taken away. Disney is trying to control something that has become a powerful cultural institution, and other than closing the place down there is not a lot they can do to change this in the minds of the collective conscious.

                      Comment


                      • #12
                        Re: 3/2: Leap Story

                        A very positive, upbeat article about a night that was in essence chaos for guests. Granted, the GenY that made up 80% of the population was fine with it; they're not the hardcore insane fans that some of the rest of us are and didn't care to see the park desecrated to a point of almost emergency. But as long as TDA sees great numbers, they're not gonna go out of their way to interview any CMs who were forced to endure insane conditions for 8 bucks an hour!

                        I'm glad they tried it, but I for one learned my lesson to NEVER attend a special event on a non-blackout day, EVER again.
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                        • #13
                          Re: 3/2: Leap Story

                          I'm surprised that this article has such a positive and/or neutral spin. Based on what I'm reading in all the threads, the night was 100% misery.

                          Good, of course, in terms of cash-flow (kudos to D on that one, you can't argue with numbers, of course!), but I'm surprised that this article really has no mention of the rowdy kids in attendance, the rampant alcohol use and drug use out in the open.

                          My friend and I thought it would be an easy trip down and had Blue Bayou reservations at 10pm, but I'm very very glad that we were feeling a little under the weather and cancelled early on in the day. I can't describe the frustration I would have had by not even getting into the park for our dinner reservations and then dealing with all that pot smoke on top of that (I'm all for you doing whatever outside of the park, but the smell just makes me ill and is NOT something I'm okay with encountering at Disneyland).

                          Comment


                          • #14
                            Re: 3/2: Leap Story

                            Originally posted by SpectroMan View Post
                            A very positive, upbeat article about a night that was in essence chaos for guests.
                            Last edited by Mr Wiggins; 03-02-2012, 10:12 AM.
                            "Disneyland is often called a magic kingdom because
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                            - Walt Disney

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                            - Michael Eisner

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                            • #15
                              Re: 3/2: Leap Story

                              Didn't think it was misery at all. I was there for all 24 hours of it and had a great time. Sure there was a few things that could have been done better. But, I'd do it again.
                              Mike


                              Comment


                              • #16
                                Re: 3/2: Leap Story

                                Allowing the local kids with cheap yearly annual passes it what killed it for folks like me who spent TONS of money to sly down from Seattle and stay ON PROPERTY.

                                I also have a Premier Passport but would have gladly paid extra if I had to in order to get more control of the chaos.

                                I did about 10% of the things I had planned for that night.... no Fantasmic, no special food, and missed out on about 80% of the rides I wanted to go on (Space Mountain, Indiana Jones, etc). My free immediate fast passes I got from Disneyland Hotel were useless before I even got into the park as ALL fast passes were gone before 8PM.

                                Comment


                                • #17
                                  Re: 3/2: Leap Story

                                  Originally posted by mcow1 View Post
                                  Didn't think it was misery at all. I was there for all 24 hours of it and had a great time. Sure there was a few things that could have been done better. But, I'd do it again.
                                  This. The fun I had with family and friends far outweighs the bad stories for me. Granted, I got there when it opened so I had zero entrance or parking issues, but in my eyes it was an amazing event.

                                  Comment


                                  • #18
                                    Re: 3/2: Leap Story

                                    Amazing how it's 'TDA planners' planning for Carsland opening.. and dealing with that.

                                    But it's Orlando's fault for not planning for this properly?

                                    How can orlando be responsible for staffing and plans for the park for some days, and TDA be responsible for other days?

                                    This reeks of typical 'blame the desk jockey from afar' - yet TDA didn't react or interject with their own staffing and operations capabilities... even when they had the approaching signs of problems like Al mentioned even before the park opened.

                                    And where were ANY estimates that this was going to be a record night? Hindsight is indeed 20/20 for the naysayers it seems.
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                                    Disneyland was meant to be sipped not chug-a-lugged

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                                    • #19
                                      Re: 3/2: Leap Story

                                      I do have to say, even though TDO are the boneheads who came up with the insultingly low estimates for crowds, TDA should have been able to calculate their own numbers and plan accordingly, despite what TDO was saying. Doesn't TDA know their own demographic by now? Surely they know how many APs alone are out there. Put the guy who ordered more OMDD t-shirts in charge!!

                                      So -- shame on TDO for the ridiculously low crowd estimates. But shame on TDA, too, for not knowing better.

                                      ---------- Post added 03-02-2012 at 01:56 PM ----------

                                      Amazing how it's 'TDA planners' planning for Carsland opening.. and dealing with that.

                                      But it's Orlando's fault for not planning for this properly?

                                      How can orlando be responsible for staffing and plans for the park for some days, and TDA be responsible for other days?
                                      Because One More Disney Day was a bi-coastal, Orlando/Anaheim event, with, apparently, TDO put in charge of crowd estimates.

                                      Carsland opening is a TDA only event.
                                      "In many ways, the work of a critic is easy. We risk very little yet enjoy a position over those who offer up their work and their selves to our judgment. We thrive on negative criticism, which is fun to write and to read. But the bitter truth we critics must face, is that in the grand scheme of things, the average piece of junk is probably more meaningful than our criticism designating it so. But there are times when a critic truly risks something, and that is in the discovery and defense of the new. The world is often unkind to new talent, new creations, the new needs friends." - Anton Ego

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                                      • #20
                                        Re: 3/2: Leap Story

                                        I was there at 6 am on Wednesday and finally left after 3 am on Thursday. Wanted to do the whole 24 hours, but was annoyed by the amazingly nasty people who descended on the park after 11 pm.

                                        The first signs of impending chaos was at the end of the Soundsational parade. It literally looked like a tsunami of people behind the rope--we jumped up from where we were sitting in front of the Disney Clothiers to avoid being swept away!

                                        My wife and I flew down last minute on Tuesday evening from Seattle to do this and we were very pleased all day. Really, the event was great until the late night arrival of AP's came in. The event SHOULD have been blacked out, because it was the folks with the cheap passes that really were being obnoxious.

                                        We loved being in a filled Golden Horseshoe for Billy Hill at 12:15--the energy in the crowd and from the Billys was electric! We loved seeing the Country Bears, and were in line early to get our picture with them right at 11:15 (they were a bit late getting out). We loved hearing "Jump in the Line" playing at 2 am to keep everyone awake. We loved seeing Mickey and the Gang in their pj's.

                                        But it was CLEAR that there was little management going on. As a former Disney manager (nearly a decade with the company), I was surprised at how few managers were on site, taking the hits for the cast members. Many of them were in very good spirits, surprisingly, but there was not enough of them to stop the hordes of people blatantly smoking wherever they felt like it, removing the ones who were clearly intoxicated (Tomorrowland smelled like a cheap bar, so strong was the reek of alcohol), and keeping control.

                                        The few cast members we interacted with before we left at 3 were in good spirits, but even they realized that they were woefully unprepared. They were smiling--at least to us, because we were being pleasant to them--but they deserve to get bonuses for surviving with their sanity intact.

                                        We decided we just didn't want to battle the crowds anymore, since we had just been in October and are heading back again in August. It would have been nice to stay until 6, but the sheer number of people made everything unpleasant. And the number of nasty people with blatant disregard for Disney cast members and security just frustrated us to the point that I was ready to start punching people.

                                        As we left, the line to re-enter Disneyland stretched from the exit turnstiles across the esplanade, across the front of DCA and back to Disneyland. People were trying to jump the line through the exit gate, and the one or two security guards were clearly overwhelmed by the number of misbehaving people.

                                        Interestingly, we spoke to one suit at 11 am when we crossed over to DCA for a bit, and he said, "We should hit about 44,000 people, but that's about it. Busy, but manageable." Clearly, he--and the rest of TDA--were not prepared. And they need to apologize to the incredible cast members that kept Disneyland from being torn apart by the nasties who descended late at night.

                                        Glad we didn't drive, glad we didn't park. We didn't face any of that nightmare.

                                        But would we do it again? YOU BET. We were part of Disneyland history. That doesn't happen every day!

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