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Six Flags Magic Mountain scores an "F" with the Better Business Bureau

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  • Six Flags Magic Mountain scores an "F" with the Better Business Bureau

    http://www.labbb.org/BBBWeb/Forms/Bu...anyID=13031832

    Apparently saying you are cleaning up your park and becoming more family friendly isn't enough. Six Flags Magic Mountain in Valencia, CA has scored an "F" with the Better Business Bureau.

    What does this mean? According to the BBB, a score of F implies:

    We strongly question the company’s reliability for reasons such as that they have failed to respond to complaints, their advertising is grossly misleading, they are not in compliance with the law’s licensing or registration requirements, their complaints contain especially serious allegations, or the company’s industry is known for its fraudulent business practices.
    Maybe this report will finally open up Six Flags eyes and get the park in the shape it needs to be in.

    Other SoCal Major Theme Parks ranked as follows:

    Disneyland Resort = C
    Knott's Berry Farm = BBB
    Universal Studios = CC
    Last edited by sir clinksalot; 05-01-2007, 08:04 AM.


  • #2
    Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

    What does the triple BBB and the double CC mean?

    Comment


    • #3
      Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

      http://www.labbb.org/BBBWeb/Forms/Bu...tingExperience
      I LUV DIZNEELAN. YAY

      Comment


      • #4
        Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

        Since SFMM is up for sale I think they are in the "who cares what others think" mode.

        Comment


        • #5
          Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

          ^ SFMM is no longer up for sale. Although the fact that it 'was' last year may have contributed to this.

          BBB - A very high rating. A company with this rating would not have a significant number of complaints or other considerations that could pose a problem to consumers.

          Not sure how Knott's pulled that one off. But I would think alot of it would be contributed to Haunt.

          CC - Average rating. We would expect consumer transactions to be satisfactory. Since each transaction is individual, read our full report to determine if you have questions or concerns.

          Comment


          • #6
            Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

            I question these ratings though. I fully admit that I may be biased as a big fan of Disney but I went to Knott's last year and the service was lousy and slow both in food services and rides. The place is dirty and in bad need of repair or at least touch up in some places. All in all it was a poor experience...yet they gave it a high ranking, higher than DLR in fact.

            My love for Disney aside (I know its not perfect), I don't agree at all that Knotts outscores DLR or even Universal. This calls the grading into question (for me anyway).

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            • #7
              Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

              Well, when it comes to Knott's, you have to be able to write to lodge a complaint ... right.

              Comment


              • #8
                Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

                Originally posted by sir clinksalot View Post
                Well, when it comes to Knott's, you have to be able to write to lodge a complaint ... right.
                Doh!!! inch: :roll:

                Comment


                • #9
                  Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

                  Part of their grading takes into account whether you deliver on pomises to the consumer (truth in advertising), so when you compare the image Disney projects with the experience delivered, vs how Knotts measures up to the image it projects, it's fair to say that Disney has further to go to deliver on its promises.

                  Unusually and exceedingly peculiar and altogether quite impossible to describe...


                  Comment


                  • #10
                    Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

                    I wonder how long a period of time
                    these "complaints" go back,for the
                    current rating. And it would also
                    be interesting in knowing WHO filed
                    complaints. Was it contractors, or
                    guests, . . . .or both? Does it take
                    into consideration the amount of
                    business each separate park has?
                    There really do seem to be some
                    serious questions on the way the
                    Better Business Bureau rates various
                    companies. Are these ratings
                    are adjusted for DL due to deaths in
                    the Frontierland problems. or are
                    they frivilous type incidents(attraction
                    under refurbishment)?

                    It really doesn't look like the BBB is
                    really the place to check to see
                    which theme park I will visit on my
                    next vacation. I would place much
                    more confidence in Consumer Reports
                    than BBB.
                    Critter Country's a mess ev'r since the Country Bears were kicked out. Ya can't cover pooh with honey and 'spect people ta like it.
                    An Adventurers It's Time to Put the Spotlight Back on Bring Back the REAL Disney Gallery
                    Life for Me! ~ ~ ~ Melvin, Buff, and Max!!! ~~~~ Dump the Dream Suite!
                    Meese-ka Moose-ka Mice-Chatter!

                    Comment


                    • #11
                      Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

                      Looking over the report, I don't see why Magic Mountain got an F. They got 13 complaints, 9 were satisfied, 4 were unanswered. For the size of the place they are, 13 BBB complaints in three years sounds pretty good.

                      Lighthope

                      Pearls of Wisdom - Not all men are annoying. Some are dead.

                      --== TIGERS' QUEST - http://www.tigersquest.com
                      --== THE DOCTOR WHO AUDIO DRAMAS - http://www.dwad.net

                      Comment


                      • #12
                        Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

                        Good God, I would give it a FF then.

                        Comment


                        • #13
                          Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

                          BBB base their stuff on complaints and the resolutions. You need to seek the BBB out, they don't go and chase companies down and ask for internal results...

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                          • #14
                            Re: Six Flags Magic Mountain scores an "F" with the Better Business Bureau

                            That's very true.

                            Comment

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