Disney Store: D23 merchandise

[btowndude]

I joined D23 at the start via the Disneystore.com website, and I bought several items at the same time. Since then, the website refuses to allow me to buy D23 items. When I get to the shopping cart and try to check out. I get the red error message that I need to log in, although I am already logged in.

I have called and emailed Guest Services. I talked to the D23 personnel at the D23 Expo. No one at Disney seems to take me seriously. I know that there are others who have had the same problems. Has any here had similar problems? If so, how was the problem resolved?

Mike

[DsnyRnr]

Re: Disney Store: D23 merchandise

I had the same issue. I contacted them through the contact us page on the disneystore.com web site. After several days they got back to me. It ends up they tied my membership to another account I had on disneystore.com and not the one I ordered it through. Now I have to use the other account (which I hardly ever use) for my D23 membership purchasing.

[btowndude]

Re: Disney Store: D23 merchandise

Thanks for your reply!

Update: My situation is very similar. They tied my D23 membership to a DisneyStore.com account that I created months after joining D23???? Also, I was logging on using my email address, and the D23 membership is tied to the member name ONLY. Also, once you log on, the message at the top of the page says "Welcome back ______ - charter member of D23"