Announcement

Collapse

Your Assistance Please

We need your help to battle spammers and also to keep our community user friendly.
PLEASE BE KIND TO OTHERS - Refrain from personal attacks. Avoid politics and harsh language whenever possible. If someone is violating our simple rules, DO NOT confront them, simply report the post.
STOP SPAMMERS - Report the post. DO NOT respond to them.

2017 is a year of renewal for us, we have lots of exciting changes on the way for you, but we don't have time to deal with trolls and spammers. If you find yourself suspended and need to plead your case, you will need to do so after your suspension. We are happy to address your concerns if you made a simple mistake. However, please note that those with a history of bad behavior and pushing our rules to the limit will not be given the courtesy of a reply.

MiceChat offers a number of ways for you to communicate and get involved. We offer Facebook Groups and Pages, Twitter, Instagram and Pinterest accounts. We have a front page filled with amazing content. We offer weekly meetups in the parks. Meets and events all over the world. Podcasts and videos. And we continue to maintain forums for your posting convenience. But with all those options, we can't be everywhere all the time. We need YOUR help. Please don't poke the trolls. Report posts and leave reputation. We'll do our best to keep the forums clean and active, but we can't do so without your help.

Thank you for your support folks, it's going to be a really fantastic year in the MiceChat world.
See more
See less

Change e-mail address?

Collapse

Ad Widget

Collapse
This topic is closed.
X
X
  • Filter
  • Time
  • Show
Clear All
new posts

  • Change e-mail address?

    Has anyone been successful recently in getting the e-mail address changed on their D23 membership?
    • I have changed my disney.com account and my disneystore.com account.
    • I have filled out the "contact" form on the D23 website, only to get a bounced message back telling me to contact guest.services@disneystore.com since they had changed from disneyshopping.com.
    • I have now done so twice and have been told both times that my address had been changed.

    However, I am continuing to receive my D23 Fanfare messages on my "old" address, which will be going away soon. I want to put in for my renewal in the next few days, but am afraid to do so until the address is really fixed. Anyone have a better, more current method for successfully getting their e-mail address updated?

  • #2
    Re: Change e-mail address?

    I had mine successfully changed a few months ago. All I did was contact Disney Store's guest service team at the email address you listed and a day later, I got an email telling me it had been switched. The next FanFare came to my new email, not my old one.
    I'm attempting to watch and review every Disney movie ever made in my blog called The Disney Films. You can also follow me on Twitter for news on upcoming Disney films.

    Comment


    • #3
      Re: Change e-mail address?

      I am now 0 for 3. I received the below reply on 1/12, which is worded exactly the same as the first two times. I still received the 1/15 issue of Fanfare on the old address. Anyone have a path other than the guest.services@disneystore.com e-mail address or the useless "contact us" form on the D23 website?

      Dear D23 Guest,


      Thank you for your recent email.


      I’m so happy to assist you today in updating your account information. Upon reviewing your request, I am happy to inform you, I have updated the email address for your D23 FanFare emails to xxxxxxx@xxxxx.xxx. I trust this will resolve the issue to your satisfaction. Please feel free to let us know if you have additional questions or concerns.


      I was pleased to assist you today and hope that you will continue to shop with us at DisneyStore.com.


      Wishing you a Magical Disney Day!


      Tashia

      The DisneyStore.com Team

      Comment


      • #4
        Re: Change e-mail address?

        Have you checked the junk mail folder for the email address you are changing to?
        I'm attempting to watch and review every Disney movie ever made in my blog called The Disney Films. You can also follow me on Twitter for news on upcoming Disney films.

        Comment


        • #5
          Re: Change e-mail address?

          You're doing better than me -- no response to four e-mails regarding my mailing address!

          Comment


          • #6
            Re: Change e-mail address?

            Originally posted by goofystitch View Post
            Have you checked the junk mail folder for the email address you are changing to?
            Do you really think I'd be going through all of this if it was that simple? Besides, it's not like the junk mail folder would magically result in it being sent to my old address instead.

            Comment

            Ad Widget

            Collapse
            Working...
            X