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We need your help to battle spammers and also to keep our community user friendly.
PLEASE BE KIND TO OTHERS - Refrain from personal attacks. Avoid politics and harsh language whenever possible. If someone is violating our simple rules, DO NOT confront them, simply report the post.
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2017 is a year of renewal for us, we have lots of exciting changes on the way for you, but we don't have time to deal with trolls and spammers. If you find yourself suspended and need to plead your case, you will need to do so after your suspension. We are happy to address your concerns if you made a simple mistake. However, please note that those with a history of bad behavior and pushing our rules to the limit will not be given the courtesy of a reply.

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Thank you for your support folks, it's going to be a really fantastic year in the MiceChat world.
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Customer Service

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  • Customer Service

    Those of you who have read some of my previous posts know I'm a REALLY big fan of D23, but I have to say that its customer service/guest service needs a whole lot of help.

    I'm reading all of these posts from people saying they haven't gotten the magazine, don't know how to renew, can't find their membership numbers, etc. How come Disney can't manage this system? It is not that difficult, really -- they just need to have a dedicated customer service person at D23. Right now, it seems that they use Disneystore.com for all of its customer service, but when I had to contact them, it sounded like the person had NO IDEA what D23 was, had to refer to a manual, etc. Really poor, not "Disney" at all. She didn't know how to change my address or whether I would definitely get my spring magazine once I renewed. (I don't even know if she knew what the magazine was, to be honest.)

    Even small organizations have someone focused on customer service. If D23 really wants to be "member-focused," they should have someone in Burbank who knows all the answers and who reads the forums, answers questions, gets e-mails sent directly to them, etc.

    The system they have now just DOES NOT WORK, unfortunately. I hope someone from D23 reads this and fixes it!

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